ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. The ICX Summit is for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. Joan explained that she absolutely had to purchase alternate gear in order to participate in the event that she waited for all year. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Natalie Petouhof

JANUARY 22, 2018

I would want to know that there were exciting career options in various categories and I would want to feel, touch and see the advanced technologies I would be getting a chance to work with and enhance my skill set so I would be more marketable in the future, both inside the company as well as if I decided to leave. Why the video?

ROI 40

ROI Leadership Return on Investment Events 40

CSM Magazine

DECEMBER 22, 2023

By using the latest technology to combine creativity and customer engagement, businesses can increase their brand’s influence with these OOH marketing strategies. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks.

Connections 52

Connections Marketing Advertising Transportation 52

Customer Bliss

MAY 23, 2018

She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella. When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. to determine their employee ROI.

Sports 197

Sports Customer Experience E Commerce Travel 197

ShepHyken

SEPTEMBER 15, 2017

Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken. Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution.

Customer Engagement 194

Customer Engagement Blog Engagement Marketing 194

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

Second to None

MARCH 14, 2018

That said, measuring the return on experiences and events is far from impossible, and by learning how to do so, marketers can justify their expenses to the C-suite while improving the effectiveness of their campaigns. Not every great experience makes a great experiential marketing event. Executing a Memorable Event.

ROI 54

ROI Events Social Media Return on Investment 54

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. Why partner with the CIO?

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Salesforce research says consumers like us belong to 4.3

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Gainsight

JUNE 9, 2021

The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. How technology works for all of us.

Entertainment 98

Entertainment Customer Success Events ROI 98

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Account: how managers are accountable for application of CX insights reveals your CXM ROI.

Sports 71

Sports 2009 2022 Financial 71

Currency Alliance

FEBRUARY 20, 2023

Historically, the rules engine module was embedded in a monolithic loyalty system, and the degree of flexibility in configuring accrual, redemption, or exchange rules depended very much on the technology vendor. This is how you can continually optimize value for the customer, and ROI for the business.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. General Session: The Latest CX Innovations for Sales. Note that event details are subject to change.

2018 49

2018 Sales Roadmap Loyalty 49

Confirmit

SEPTEMBER 29, 2020

Maybe your vendor is busy investing in big flashy event speakers for their next virtual shindig rather than using funds to drive innovation. Confirmit’s can-do attitude coupled with a powerhouse technology solution that can easily grow with you, means that we can help you achieve your goals.

ROI 52

ROI 2020 Financial Customer Voice 52

Oracle

SEPTEMBER 12, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Real-World Siebel CRM Case Studies Delivering Accelerated ROI. Note that event details are subject to change.

2019 40

2019 ROI User Experience Omnichannel 40

Oracle

FEBRUARY 21, 2019

HCL Technologies. “The Thinker Award for Best Innovation in Marketing” Finalists. “The Thinker Award for Best Innovation in Sales” Finalists. “The Thinker Award for Best Innovation in Service” Finalists. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists.

2019 75

2019 ROI Hotels Financial 75

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. See how machines and people can work together to improve personalization, automate execution, and optimize ROI.

2019 47

2019 Marketing B2C Roadmap 47

Storyminers

JULY 8, 2020

Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! You will learn about 2 transformation tools from our takeaway toolbox (‘DDIs’ & ‘ROIs’) and will be using them within 24 hours to get immediate results. Does having good ‘habits’ get you results?

Competitive Advantage 64

Competitive Advantage Culture ROI Innovation 64

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Making the most of beacon and location technologies to facilitate in-the-moment feedback. He is highly experienced in translating technology features into real-world benefits. Our Speaker. Paul Quinn, Sr.

Consumers 40

Consumers Insights Webinar Hospitality 40

Totango

OCTOBER 19, 2018

We had a great time at the Technology and Services World (TSW) in Las Vegas networking, sharing ideas, and learning about the latest trends in technology services. Also, we would like to extend a huge congratulations to Dilip Kumar with Dimension Data for receiving a Technology and Services Industry STAR Award at TSW ‘18!

ROI 48

ROI Customer Success Financial Events 48

Confirmit

MAY 16, 2019

Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Making the most of beacon and location technologies to facilitate in-the-moment feedback. He is highly experienced in translating technology features into real-world benefits. Webinar Details.

Consumers 40

Consumers Insights Webinar Hospitality 40

Natalie Petouhof

MAY 11, 2016

To learn more, apply here: https://www.constellationr.com/events/supernova/2016. The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. innovation in the cloud, ENSW cost savings, cloud ERP, efficient app production). About the SuperNova Awards.

2016 40

2016 Innovation Leadership Retail 40

Talkdesk

FEBRUARY 6, 2018

We are looking for creative storytellers, customer experience innovators and leaders with real-world successes to share. Topics will include omnichannel strategies for integrated customer experiences, AI and machine learning and emerging technologies for sales. Apply to be a speaker today and get a free pass to Opentalk18.

2018 40

2018 Contact Center Omnichannel ROI 40

Natalie Petouhof

SEPTEMBER 21, 2016

This is a typical process that happens when there is a new area of technology area. If a company uses that as a strategy, it can be the long road to #IoT innovation. What businesses need to ask themselves are, “What business outcomes are they looking for and what innovations could be possible to shift their business model?”

ROI 40

ROI Innovation Connections Employee Experience 40

TechSee

SEPTEMBER 12, 2018

An emerging technology. Conversational AI platforms – known as virtual assistants or chatbots – represent a promising technology that is already projected to cut business expenses by as much as $8 billion in the less than five years. Will the technology be accurate or will the bot’s errors make the company look unprofessional?

Call Center 61

Call Center Telecommunications Financial Technology 61

CX University

JANUARY 15, 2020

A brand like Late July Snacks is a great example of a product that achieves great flavor and has all the good-for-your and product-innovation boxes checked, creating an awesome brand experience. Ecommerce/Technology. The company also offers consultation and other events for customers and clients in their stores.

Airlines 52

Airlines Social Media 2025 B2B 52

QuestionPro Audience

JULY 26, 2018

It’s a trap to create without some benchmarks or a return-on-investment (ROI). Even the most off-the-wall, imaginative radio ads have a serious ROI that can be keenly measured. Da Vinci was part of the innovative, humanistic movement that provided flowing, action-rich images – all relating to the surrounding culture and its traditions.

Roadmap 68

Roadmap Return on Investment Advertising ROI 68

Strativity

APRIL 11, 2018

This will require that healthcare organizations look at the culture, organization, processes, and technology across their entire organization. Empower Healthcare Employees – Train and incentivize patient-facing employees to leverage processes and technology better so that they may provide improved patient experiences.

Healthcare 67

Healthcare Multi-Channel Touchpoint Hospitality 67

NetBase

JUNE 28, 2019

The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. Customer Driven Innovation: Surface Unmet Needs Using Category and Competitive Analyses.

Social Media 49

Social Media Insights ROI Presentation 49

Lithium

AUGUST 8, 2018

Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences. Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign. ROI, sales revenue). NEW IN 2018: B2B Community Innovator.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences. Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign. ROI, sales revenue). NEW IN 2018: B2B Community Innovator.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences. Include the campaign goal, strategy, target audience, success metrics and the social technology that powered the campaign. ROI, sales revenue). NEW IN 2018: B2B Community Innovator.

2018 40

2018 B2C Social Media B2B 40