BlueOcean

OCTOBER 17, 2023

ESG is a critical element to building a more sustainable business that can adapt to industry regulatory and market shifts, such as the evolution of technology, climate change, social equity, diversity and inclusion, and black swan events like COVID-19. For small, privately-held companies, a public report of that nature is unlikely.

Government 177

Government 2004 Automotive Customer Care 177

West Monroe

JANUARY 25, 2023

The potential for a recession holds significant implications for even the private equity market. Given these headwinds, private equity firms are increasingly looking for investments with surefire returns. But finding them can be a challenge—even in good times. Leveraging data can help.

Information 52

Information 2027 Financial 2023 52

West Monroe

APRIL 22, 2024

This approach empowers private equity firms to deploy leveraged purchase programs across their portfolio. It also serves as a bridge for cross-functional dependencies and brings critical risks, issues, and decisions to the attention of leadership and the private equity owner.

Government 52

Government Sports Leadership 2009 52

CSM Magazine

MAY 23, 2023

Joel Martins brings over 25 years of software engineering and product management experience at both private equity firms and SaaS companies. Martins subsequently facilitated the sale of the business to private equity firm, Apax, before serving as an operating advisor for Thoma Bravo.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

SurveyGizmo

MAY 18, 2022

The investment will support the continued acceleration of Alchemer’s growth through marketing, product innovation, industry partnerships and strategic mergers and acquisitions. Since 2011, KKR has awarded billions of dollars of total equity value to over 45,000 non-management employees across more than 25 companies.

Insurance 52

Insurance 2006 2011 Financial 52

CSM Magazine

OCTOBER 6, 2022

European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. ResultsCX has won multiple awards and accolades, including being named the industry’s leading security provider and certified as a Great Place to Work in the US. About ChrysCapital.

2008 52

2008 Entertainment Multi-Channel Telecommunications 52

West Monroe

JULY 11, 2023

West Monroe supports more than 600 private equity transactions every year, performing buyside operational, technology, and market diligence and driving value creation efforts with management teams. A trusted advisor to many private equity firms and management teams, Chris has led more than 300 M&A transactions over the last decade.

2023 52

2023 2024 Innovation Technology 52

CSM Magazine

NOVEMBER 3, 2022

Her background within the tech industry is the type of experience that I believe will greatly benefit Reputation as it continues on its next phase of growth,” said Joe Fuca, CEO of Reputation, “I am delighted to welcome her to our executive team, we are lucky to have her join our organization.”

Marketing 52

Marketing Events Leadership 2017 52

Forrester's Customer Insights

FEBRUARY 24, 2021

It was obvious that industry consolidation was accelerating, major distributors were diversifying, and private equity was getting more interested in transforming the industry. In the second half of last year, the two largest global IT distributors were acquired by private equity, […].

2018 67

2018 Omnichannel B2B Sales 67

West Monroe

MARCH 14, 2024

This unique “multilingual” ability has made us an invaluable partner to thousands of ambitious enterprises and more than half of the top 100 private equity firms. billion market opportunity, exemplify how we combine our deep industry knowledge with technological expertise to deliver results that matter.

Banking 40

Banking 2030 Financial ROI 40

inQuba

APRIL 7, 2022

Bruce brings 25-years of international experience in the customer management space with leading roles in Sales and Marketing, including SVP for Global Demand Marketing at Opentext (NASDAQ: OTEX) and SVP for Global Revenue Marketing at Genesys, a Permira backed Private Equity Company. Book a demo Start Trial Contact us.

Airlines 75

Airlines Insurance Customer Journey ROI 75

Hero Digital

SEPTEMBER 11, 2020

Iser joins Hero from eMDs, a private equity-backed healthcare IT and services company, where he was the CFO. His career spans industries that include marketing automation, professional services, and healthcare IT. At Hero Digital, he will oversee the Finance team and report into CEO David Kilimnik.

Healthcare 86

Healthcare Financial Banking Brands 86

CSM Magazine

FEBRUARY 5, 2021

BigChange , the leading mobile workforce management technology company for the service and transport sectors, today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation. .

2013 52

2013 Transportation 2020 Healthcare 52

Magellan Solutions

NOVEMBER 6, 2021

Mainly, government loans provide capital for those who might not be qualified for a loan from private lenders. Private Company Loans. These usually include debt and even an equity debt hybrid financing to project finance. This means that our company is updated and adapted to reflect the latest industry advances.

Call Center 52

Call Center Government Banking Insurance 52

Hero Digital

SEPTEMBER 11, 2020

Iser joins Hero from eMDs, a private equity-backed healthcare IT and services company, where he was the CFO. His career spans industries that include marketing automation, professional services, and healthcare IT. At Hero Digital, he will oversee the Finance team and report into CEO David Kilimnik.

Healthcare 52

Healthcare Financial Banking Brands 52

BirdEye

OCTOBER 24, 2023

Please join me in welcoming Bill Riley, Vice President of Marketing at Medical Advantage Group, a leading consultancy group in the healthcare industry that aids primary practices in bettering their interactions with patients and technology. We’re seeing a tremendous amount of investment from private equity firms.

Healthcare 59

Healthcare Hospitality Consulting Retail 59

Strativity

JULY 19, 2022

Their proven expertise in helping scale and transform industry leading customer experience transformation businesses creates real acceleration of Material’s vision.”. Before that, as Chief Operating Officer at Sapient, she established a best-in-class operating infrastructure that helped the company achieve and sustain industry leading growth.

Leadership 52

Leadership Customer Centricity 2022 Technology 52

C Space

JULY 15, 2021

The company runs biannual pay analysis to ensure there is gender and racial equity for employees in comparable roles – and has introduced enhanced parental leave policies for all parents. DeVlieger is one of just five female CEOs to have been named in the top 25. With 10 million ratings from employees at over 60,000 U.S.

Culture 52

Culture Leadership Workshop 2021 52

ChurnZero

APRIL 23, 2019

Customer Success is a persistent issue for companies in a variety of industries, and we are beginning to see the emergence of best practices to professionalize and scale Customer Success teams,” said Arras. Baird Capital is the direct private investment arm of Robert W. For more information, visit churnzero.net. Baird & Co.

Touchpoint 40

Touchpoint 2015 Customer Success Retail 40

West Monroe

NOVEMBER 20, 2023

Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. About the episode How do you define a strong customer success mindset and what are the benefits?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

West Monroe

NOVEMBER 20, 2023

Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. About the episode How do you define a strong customer success mindset and what are the benefits?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

CSM Magazine

FEBRUARY 19, 2021

Launched in 2013 with a mission to free business from inefficient processes and time-consuming paperwork, BigChange is driving productivity for companies of all sizes across more than 60 industries.

Transportation 52

Transportation 2013 2020 2018 52

West Monroe

JULY 30, 2023

Our annual Private Equity Outlook —published in December 2022—discussed the key trends we expected to define the upcoming year; as we enter 2023’s second half, here’s an update on those topics.

2023 52

2023 2022 Information Technology 52

West Monroe

JUNE 1, 2023

The tech industry is undergoing a significant transformation. This is especially true for CPOs operating in an increasingly competitive private equity/portfolio company environment. The good news? CPOs are well-positioned to be more strategic players in this evolving landscape. Here’s how they can seize the opportunity.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

ClearAction

JULY 2, 2015

Private equity firm takes control. L orem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Books 48

Books Consulting Customer Experience Government 48

Playvox

MARCH 7, 2024

Bringing these reports, statistics, and trends to a corporate implementation is challenging for various industries. They represent collective efforts, executive sponsorship, and fundamentally reveal a significant gap in diversity, inclusion, and equity policies.

2024 87

2024 Culture 2023 Leadership 87

West Monroe

JULY 18, 2022

On average West Monroe supports more than 600 private equity transactions every year, performing buyside operational, technology, and market diligence. A trusted advisor to many private equity firms and strategic buyers, he has led more than 500 M&A transactions in the last decade.

2022 52

2022 Metrics Technology Sales 52

CSM Magazine

MARCH 18, 2021

About BigChange: Launched in 2013 with a mission to free business from inefficient processes and time-consuming paperwork, BigChange is driving productivity for companies of all sizes across more than 60 industries.

Customer Service 52

Customer Service 2020 2018 2013 52

Lithium

JUNE 11, 2019

What excites you most about the industry? While my career journey began in accounting, and then into the private equity space, I found a high level of interest in the SaaS industry. What excites you most about the industry? About Lithium? About Lithium?

Social Media 40

Social Media Travel B2B Sales 40

Lithium

JUNE 11, 2019

What excites you most about the industry? While my career journey began in accounting, and then into the private equity space, I found a high level of interest in the SaaS industry. What excites you most about the industry? About Lithium? About Lithium?

Social Media 40

Social Media Travel B2B Sales 40

Lithium

JUNE 11, 2019

What excites you most about the industry? While my career journey began in accounting, and then into the private equity space, I found a high level of interest in the SaaS industry. What excites you most about the industry? About Lithium? About Lithium?

Social Media 40

Social Media Travel B2B Sales 40

West Monroe

NOVEMBER 9, 2022

Unlike the IIJA, with its focus on providing grants to state and local governments and to private sector companies, the IRA is primarily composed of incentive payments and tax credits. Clean hydrogen has recently grown in prominence due to its ability to decarbonize industrial and heavy-duty sectors. government. The reason?

Presentation 52

Presentation Transportation 2030 Roadmap 52

West Monroe

APRIL 19, 2022

That reality is driving business leaders across industries to ask: Should our organization have a strategy for this still-evolving technology? But it’s important to understand what’s going on in the space and consider the potential implications for your own organization and industry. Industry use case.

White Paper 52

White Paper Healthcare Innovation 2008 52

West Monroe

SEPTEMBER 28, 2022

Moving away from basic authentication with have a vast impact on the private equity space. Protecting Private Equity Portfolio Companies Against Cyberattacks. Due to the complexity of mitigations and the number of organizations that will be affected, private equity may face the greatest disruption.

Transportation 52

Transportation 2022 Communication Insights 52

Gainsight

DECEMBER 20, 2020

As such, the industry was proud to see Vista Equity Partners, the most successful private equity investor in software, invest in Gainsight (at a unicorn valuation!) CS Operations is one of the hottest jobs in the industry. Customer Success as a concept truly fits that definition.

2020 69

2020 Customer Success 2021 2012 69

West Monroe

SEPTEMBER 15, 2022

One thing is certain: The cost of lending for private equity firms will increase as the Federal Reserve continues its war on inflation with a series of rate hikes. How can major private equity players stay competitive and meet shareholder expectations as the market begins to cool? Featured Content. Read More. Read More.

E Commerce 52

E Commerce Culture Roadmap 2022 52

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. He was responsible for leading the effort to develop the service strategy for Siemens Industry, Inc.,

2023 41

2023 Management Automotive Leadership 41