West Monroe

APRIL 10, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. The cost of healthcare is rising unsustainably and yet people are not getting healthier. A large part of our strategy is focused on digital transformation and fundamentally looking at the value equation in a unique way.

Healthcare 52

Healthcare 2023 Insurance Innovation 52

West Monroe

JANUARY 2, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Get More Out of Your Data in 2023" on Spreaker. About the episode Learn how to squeeze the most out of your data assets.

2023 52

2023 Healthcare Books Innovation 52

West Monroe

OCTOBER 11, 2022

Apple Podcasts. Google Podcasts. Taco Bell was a traditional QSR brand until CEO Mark King led it down the path of digital transformation. Find out why Taco Bell wants to become a 100% digitally led consumer brand – and what digital has done for its bottom line. When you go to digital, what does that mean?

E Commerce 52

E Commerce 2022 2021 2020 52

Beyond Philosophy

JULY 24, 2019

Instead of being a company that I admire with a customer centric and open culture it now appears that the inherent culture of Facebook is one of non transparency which chooses to manipulate their customers and their data. Many people thought it was going to be much more. . Of course, it makes sense from their perspective.

Customer Centricity 139

Customer Centricity Culture Government Social Media 139

West Monroe

MARCH 6, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital. Are we going to start recognizing data as an actual asset on balance sheets?

2023 52

2023 2022 E Commerce Innovation 52

West Monroe

NOVEMBER 14, 2022

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. About the episode Execs from Health Alliance Plan of Michigan open up about their digital transformation. Who are your typical members, demographics, some information to ground us in your business? Why is that?

2023 52

2023 Healthcare Hospitality Retail 52

West Monroe

MARCH 6, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital. Are we going to start recognizing data as an actual asset on balance sheets?

2023 52

2023 E Commerce Innovation 2024 52

Beyond Philosophy

JANUARY 19, 2022

If you haven’t, Fortune.com describes the metaverse as a digital universe that users access through virtual reality (VR). We hosted an expert on a recent podcast to tell us how the metaverse will change brand marketing. We hosted an expert on a recent podcast to tell us how the metaverse will change brand marketing.

Entertainment 88

Entertainment Books Technology Interaction 88

Kustomer

OCTOBER 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Danilo Pozo from Cisco to learn about lifecycle management and being the customer’s number one supporter. Taking the Journey with Your Customers. Global Talent is Key to Entering Different Markets.

Customer Experience 105

Customer Experience Management Culture Sales 105

ChurnZero

MAY 3, 2022

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. Start with: Becoming Customer-Centric (playlist) : How to champion CS within your organization. Start with: Becoming Customer-Centric (playlist) : How to champion CS within your organization.

Customer Success 98

Customer Success Customer Journey Mapping Customer Centricity Leadership 98

SurveySparrow

FEBRUARY 9, 2024

But if they are considering your brand, it means they think your product or service has exactly what they need. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible? Often, the first touch your leads have with your business is SEO. There are many aspects to it, sure.

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

Beyond Philosophy

JULY 11, 2019

It is essential for your Customer Experience strategy that you understand how customers create memories and how to ensure your brand is included in that set of recalled choices. . For example, pretend that you are out with friends and need to pick a restaurant. Today, we focus on the retrieval side.

Consulting 119

Consulting Customer Journey Connections Loyalty 119

Beyond Philosophy

NOVEMBER 1, 2019

Some customer habits may be useful for your Customer Experience strategy, and some of them may not. We talked about how habits form and understanding your customers’ habits in a recent podcast. Instead, they are a subgroup of things your Intuitive System handles for you. Defining Habits and Triggers.

Airlines 140

Airlines Insurance Books Travel 140

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Stay tuned to find out more. How Data Drives Success. For Matt Dixon, data drives success at Tethr.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Beyond Philosophy

MAY 23, 2019

Never have I ever heard a customer say, “I just wish I could be hassled a little more.”. We discussed friction’s effect on Customer Experience in a recent podcast. We don’t like it when things aren’t easy in a Customer Experience. It takes too much time and energy for us to respond to tricky or difficult challenges.

Books 79

Books Transportation Retail Consulting 79

Ecrion

DECEMBER 8, 2020

When many of us think of marketing, our minds go to advertisements on television and in magazines, social media posts, and podcast ad spots. What if there was a way for your marketing to dynamically respond to customers’ actions? Omnichannel marketing is an innovative new way to merge the digital and physical marketing realms.

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Omnichannel Marketing Social Media Advertising 98

Kustomer

JANUARY 28, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Carrie Lemelin to learn the secrets to delivering exceptional customer service in a post-COVID world. Learn how Carrie leads her business by listening to the podcast below. Digitizing the Customer Experience.

Measurement 90

Measurement Definition Call Center Interaction 90

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Tune in to learn more!

ROI 143

ROI Books Customers Definition 143

Kustomer

JANUARY 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steve Walker and Troy Powell from Walker to uncover the secrets of their newest research report focused on the differences between B2C and B2C customer experience. Humanizing the Customer Experience. But it really is.

B2B 95

B2B B2C Customer Centricity Sports 95

Beyond Philosophy

MARCH 4, 2019

Based on the behavior of a few of our fellow humans, some of us more than others. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. There is a more practical technology. There is a more practical technology.

2005 102

2005 Measurement Consulting Technology 102

Kustomer

JUNE 25, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Annette Franz, CEO of CX Journey Inc. She also published a book in 2019 titled, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). What Data to Use When Crafting a Customer Journey Map.

Customer Journey Mapping 92

Customer Journey Mapping Customer Journey Workshop Customers 92

Kustomer

DECEMBER 29, 2020

From both a personal and professional perspective, it is undeniable that the past year has brought immense challenges, and you wouldn’t be alone to wish it was all just a fever dream. Changing Consumer Attitudes Means More Digital Commerce. Without further ado, here is Kustomer’s look back at 2020.

2020 105

2020 E Commerce 2021 Consumers 105

Customer Bliss

JULY 7, 2016

That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges. My goal is to offer peer to peer sharing about the ins and outs of this role: what works, what doesn’t and how to stay the course and gain traction.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

Kustomer

JUNE 10, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. More recently, the industry has experienced a shift towards digitizing CX, making good customer experiences more accessible on a multitudes of platforms.

Contact Center 97

Contact Center Consumers Technology Interaction 97

Beyond Philosophy

JULY 15, 2021

So, except for my good lady wife, no one gets to hear my latest Pink Floyd cover. The more you know, the creepier it is, from a personal perspective. So, if you collect data about your customers that they assume is private, there will likely be poor implications for your Customer Experience. .

Social Media 78

Social Media Information Government Download 78

Kustomer

APRIL 15, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by guests Matt Dixon from Tethr and Vikas Bhambri from Kustomer to discuss Matt’s most recent research on over one million customer service phone calls. Listen to the full episode to learn more. It is unbiased.

Contact Center 92

Contact Center Call Center Travel Insurance 92

ChurnZero

MAY 3, 2022

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. Start with: Becoming Customer-Centric (playlist) : How to champion CS within your organization. Start with: Becoming Customer-Centric (playlist) : How to champion CS within your organization.

Customer Success 52

Customer Success Customer Journey Mapping Customer Centricity Leadership 52

Bold360

AUGUST 3, 2020

?. Subscribe via iTunes , Spotify and more. There are those very large financial institutions — the Wells Fargos and Banks of America — that have giant IT budgets and big technology teams that can get CX done. Ben and I discussed how you can accelerate engaging with your members or customers in a new and exciting way. “

Customer Engagement 52

Customer Engagement Banking Engagement Technology 52

C Space

FEBRUARY 12, 2020

When a customer is identity loyal, any competitor has to ask your customer to change who they are. But what’s more interesting, from a marketing perspective is, how do I get that person loyal to the point that they see that brand, that product, that organization, that service as part of who they are? Americus Reed II.

Brands 52

Brands Marketing Sports Net Promoter Score 52

C3Centricity

JANUARY 13, 2021

If so, then I’m sure that because you avoided commuting most days, you had the chance to discover some new blogs and podcasts. If so, then I’m sure that because you avoided commuting most days, you had the chance to discover some new blogs and podcasts. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. What I mean by that is I look for people who love fixing problems, but don’t want to solve them more than once.”

Sales 99

Sales Employee Experience NPS Banking 99

C3Centricity

SEPTEMBER 14, 2020

Subscribe on Apple Podcasts to get new episodes as they become available.”. A recent article on CNBC showed that many major chains in the USA had recorded triple-digit growth in online sales in the first half of this year. Denyse Drummond-Dunn · Is the future of retail in the stars? Never miss an episode. The battle had begun.

Retail 77

Retail E Commerce Apparel Transportation 77

SurveySparrow

FEBRUARY 13, 2023

Are you looking for ideas to show people that your company is, in fact, a phenomenal place to work? Whether it’s through stories, videos or podcasts – there are so many opportunities for showing off your team’s accomplishments! Let’s check out some employee spotlight examples below. Yes to that too!

Culture 52

Culture Social Media Blog Insights 52

C3Centricity

JANUARY 4, 2021

If so, then I’m sure that because you avoided commuting most days, it gave you the chance to read or listen to more articles that interested you, than you have been able to do in previous years. Either way, we’d like to thank you all for your support in 2020. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

Russel Lolacher

NOVEMBER 28, 2022

Connect with, and learn more about, Chris on his platforms: . Or, listen on: Apple Podcasts. Google Podcasts. Google Podcasts. What to put in your communications that will resonate with staff. . How to connect when titles and hierarchy can get in the waym. Getting buy-in from other senior managers.

Culture 98

Culture Connections Leadership Communication 98

Hero Digital

FEBRUARY 18, 2019

It’s a familiar scene: you’re in a meeting, and someone projects a dashboard with graphs of your marketing campaign outcomes. You can see a general upward or downward trend, but it’s hard to know where that data is coming from, why these patterns are occurring, and what to do next.

Return on Investment 58

Return on Investment Roadmap Presentation Insights 58

Bold360

JULY 9, 2020

There are those very large financial institutions — the Wells Fargos and Banks of America — that have giant IT budgets and big technology teams that can get CX done. To talk about that, Ben Wells, Digital Banking Officer, AVP at Decorah Bank & Trust in Decorah, Iowa, joined us on the CXNext podcast. Bankers hours, right?

Customer Engagement 52

Customer Engagement Engagement Banking Technology 52