Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Here are just a few of the insights contained in our report: The most popular metrics for showing CX ROI.

ROI 52

ROI Customer Experience Return on Investment Presentation 52

InMoment XI

APRIL 5, 2024

Response bias is our human tendency to self-report inaccurate (or even false) answers to survey questions. It doesn’t matter if it’s intentional or accidental—if humans are inaccurately reporting on their experiences, this false information can negatively affect the data gathered from your survey.

Feedback 260

Feedback Reference Hospitality Workshop 260

InMoment XI

JANUARY 25, 2024

When it comes to creating your customer experience strategy, and deciding which partner to execute that strategy with, it is always important to look at third-party research. That is where InMoment believes that evaluative Analyst reports like the Gartner® Magic Quadrant can come in. What is the Gartner Magic Quadrant?

Reference 260

Reference Roadmap Innovation Technology 260

InMoment XI

SEPTEMBER 6, 2022

The same is true when you’re trying to understand market research ; having an accurate assessment of your audience and their buying patterns will make all the difference when it comes to customer satisfaction and business sales. That’s where primary research comes in. What Is Primary Research?

Insights 493

Insights Information Marketing Document 493

InMoment XI

OCTOBER 27, 2022

As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. The most critical ingredient of effective market research reporting comes in the shape of stories. Storytelling. Context is everything.

Marketing 260

Marketing Magazine Presentation Reference 260

Experience Matters

DECEMBER 29, 2016

In case you missed some of Temkin Group’s research, here’s a recap of our 2016 publications. All of this research led to reports covering best practices, trends, […]. In 2016, we surveyed 20,000 U.S. consumers, 800 IT decision makers, 300 HR professionals, and more than 2,500 other professionals.

2016 64

2016 Consumers Customer Experience Customers 64

Experience Matters

DECEMBER 29, 2016

In case you missed some of Temkin Group’s research, here’s a recap of our 2016 publications. All of this research led to reports covering best practices, trends, […]. In 2016, we surveyed 20,000 U.S. consumers, 800 IT decision makers, 300 HR professionals, and more than 2,500 other professionals.

2016 58

2016 Consumers Customer Experience Customers 58

InMoment XI

FEBRUARY 21, 2024

When you think of probability sampling, you may think about statistical analysis and research studies. By ensuring that every member of the population has a chance of being selected, probability sampling allows researchers to make statistical inferences about the population based on the characteristics of the sample.

Measurement 260

Measurement Demo Customer Experience Customer Satisfaction 260

MyCustomer

APRIL 5, 2022

Download this Research. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. This survey explores the changing face of customer experience leadership, and how it has evolved against the Covid-19 backdrop. Download for key insights.

Leadership 85

Leadership Download Insights Customer Experience 85

CSM Magazine

NOVEMBER 8, 2018

Memberwise’s yearly Digital Excellence research summary report has become the annual barometer for the membership sector; an indicator of how the sector has evolved, where it currently sits (for good and bad) and, perhaps most importantly, where it is heading. The Digital Excellence Research Summary Report 2019 is no different.

2019 40

2019 2020 2016 2018 40

Clarivate

JUNE 28, 2023

In the 2023 release of our Journal Citation Reports, we have taken significant additional steps to foster research integrity in the Web of Science. This is part of our ongoing efforts to proactively contribute to the maintenance of public trust in scientific and scholarly research. Learn about what’s new and some future changes.

2023 128

2023 2024 2022 Metrics 128

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. This Tractica report details the major market drivers and barriers, technologies, key players, and forecasts related to eight telecom AI use cases.

Telecommunications 44

Telecommunications Net Promoter Score Download 2017 44

ShepHyken

APRIL 9, 2024

In my recent customer service and CX research (sponsored by RingCentral ), I included a question that would give us an updated number for this concept. So many companies and brands are trying to win customers over by delivering a better service experience. It makes sense that “average” or “satisfactory” doesn’t cut it.

2024 139

2024 Workshop Customer Service Training Customers 139

MyCustomer

MARCH 31, 2020

Download this Research. MyCustomer's latest research explores the professionals managing today's CX programmes, examining their skills, roles and remits. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource.

2020 72

2020 Download Customer Experience Customers 72

Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). The annual JCR release enables the research community to evaluate the world’s high-quality academic journals using a range of indicators, descriptive data and visualizations.

2022 141

2022 2021 2010 Metrics 141

Clarivate

NOVEMBER 28, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Sciences (CAS) in a yearly report on the hottest fields in science, including data on the countries and institutions producing the work.

2023 59

2023 2017 2022 Metrics 59

Clarivate

JANUARY 19, 2024

Over half of research office leaders say researchers are disengaged. In late 2023, Research Professional News, an editorially independent part of Clarivate , surveyed research office leaders and staff as well as researchers around the world, taking a close look at the challenges facing them today and in the future.

Engagement 114

Engagement 2023 2021 Communication 114

COPC

MAY 22, 2018

and research partners Execs In The Know , in collaboration with volume sponsor VXI , are pleased to announce the publication of CXMB Industry Insights: Financial Services. The report covers a broad range of topics, from multi-channel service experiences to channel preferences and perceptions about service quality.

Financial 40

Financial Insights Multi-Channel 2017 40

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. How frequently do consumers research reputation before selecting a local business?

2023 113

2023 Consumers Multi-Channel Healthcare 113

PeopleMetrics

FEBRUARY 21, 2023

After all, CX is never a one-and-done process, and your CX team should conduct regular customer experience research to stay up-to-date and build better experiences. To help your business start researching the customer experience at your organization, this guide will dive into a few essentials for how to develop a research program.

Customer Experience 117

Customer Experience Customer Journey Mapping Net Promoter Score Customer Journey 117

Beyond Philosophy

AUGUST 20, 2020

Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. Professor Melumad had the same feelings going into the research. To me, this makes sense at an intuitive level.

Transportation 348

Transportation Information Technology Consulting 348

Clarivate

JANUARY 3, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Science (CAS) on a special report on the hottest fields in science, including data on the regions and institutions producing the work. Read the new report now. A dynamic view.

2022 98

2022 2016 2021 2019 98

Clarivate

APRIL 14, 2024

Dive into the historical evolution and contemporary challenges of assessing the socioeconomic impact of publicly funded research with insights from the Institute for Scientific Information. In research and higher education circles, there is a widespread notion that the socioeconomic impact of research is a new concern for funding agencies.

Government 59

Government 2004 Culture Metrics 59

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

dscout People Nerds

NOVEMBER 5, 2020

Infographics are easy and fun ways to engage your stakeholders. Here are 6 steps to creating ones that they’ll love. .

Engagement 52

Engagement 52

dscout People Nerds

FEBRUARY 6, 2020

Use these two straightforward report frameworks to present findings in an engaging (and colorful!)

Engagement 82

Engagement Presentation 82

Strativity

JULY 21, 2014

Strativity Group was cited in the July 2014 Forrester Research, Inc. report, How to Make the Case for Customer Experience. The report states: “Strativity worked with one of the largest mail operations in the world, whose mail carriers were ambivalent about addressing customer complaints. Hackensack, NJ (PRWEB) July 17, 2014.

2014 40

2014 Customer Experience Customer Centricity Loyalty 40

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team.

2024 52

2024 Marketing Demo NPS 52

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. That’s where customer experience platforms come in.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Clarivate

JUNE 29, 2022

Want to help your research flourish? We share tips for using publisher-neutral data and statistics to find the right journal for your research paper. The right journal helps your research flourish. It could even result in a series of rejections, stalling both your research and career. Pairing your research with a journal.

Metrics 141

Metrics 2022 2021 Article 141