utilities 
Call Experts
APRIL 8, 2024
Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. When Did Call Centers Become the Standard?
ClearAction
JANUARY 8, 2024
Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. This article adds depth to the first of six sections in the article What’s Your Insights Utilization Rate?
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SAP Customer Experience
DECEMBER 19, 2023
Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights. You can access the detailed information and, if.
West Monroe
FEBRUARY 19, 2024
The energy transition is driving a fundamental reset of the traditional utility business model. There is an acceleration of interconnections of distributed energy resources (DERs) and large-scale renewables, a generation of utility experts are retiring, and the pandemic shifted a largely in-person workforce to a hybrid one.
Advertiser: Frontline Group
Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.
SurveySparrow
SEPTEMBER 26, 2023
Have you ever thought about the story behind your everyday utilities? But, have you ever wondered what makes the world of utilities tick? In this blog, we’ll look into the secrets of customer experience in utilities- from the latest trends shaping the industry to effective strategies for enhancing utility services.
TechSee
DECEMBER 17, 2019
It’s no longer just about providing a reliable service to customers who have been loyal for decades – it’s about providing effortless utility customer experience. Customer churn is a fact of life for every business in every industry, including the utilities sector. Utilities must reduce customer effort.
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In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. With the growth of hybrid work models and work from home, one thing is more important than ever: integration.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
It will also cover the type of VOC measurements that can be utilized in any business environment, be it B2B, B2C, or B2B2C. This session will cover key metrics used to determine ROI.
Advertiser: ZoomInfo
To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media.
Speaker: John Joba and David Robbins
Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data. Broaden your understanding of CX’s impact on the business by linking customer feedback across touchpoints to future growth through the Customer Equity framework.
Speaker: Scott Baldwin of ProductBoard
Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Building products is a team sport and involves everyone working together to get the right products to market faster.
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