Qualtrics

JULY 9, 2019

Prior to the advent of HCAHPS (hospital consumer assessment of healthcare providers and systems) in 2007, the concept of experience in healthcare was an afterthought on the periphery of healthcare strategy. consumers shop online and 50 percent rely on online reviews to inform their purchases. Today, more than 80 percent of U.S.

Healthcare 33

Healthcare 2008 Hospitality 2007 33

QuestionPro Audience

MARCH 14, 2018

CHECK CREDENTIALS Despite the growing home improvement market, the construction industry has a major labor shortage, due to the loss of more than 2 million jobs since 2007. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

2007 60

2007 2013 2015 Insurance 60

Second to None

FEBRUARY 28, 2019

Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018). They gathered consumer data from 10,000 respondents in the US.

ROI 54

ROI 2007 2018 2019 54

Second to None

FEBRUARY 28, 2019

Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018). They gathered consumer data from 10,000 respondents in the US.

ROI 48

ROI 2007 2018 2019 48

West Monroe

MARCH 29, 2022

Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed.

2001 52

2001 2007 Leadership Consulting 52

West Monroe

MARCH 29, 2022

Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed.

2001 52

2001 2007 Leadership Consulting 52

C Space

NOVEMBER 28, 2018

We invited more than 1,000 consumers from Hatch — our proprietary mobile platform that allows consumers to answer critical business questions and engage with leading brands — to take a picture of something they think won’t exist in five years’ time, explaining why they think so and what they think will replace it. Elizabeth Caffrey.

Wireless 45

Wireless Sports Consumers 2007 45

Comm100

FEBRUARY 1, 2023

Live chat has gained popularity in recent years, with 73% of consumers saying that it is the most satisfactory way to communicate. 90% of consumers say that when they interact with a brand online, they expect an immediate response. 76% of consumers are more likely to engage with brands when they feel understood on a personal level.

2009 93

2009 Communication 2002 Connections 93

Magellan Solutions

JULY 11, 2022

Before the COVID-19 Global Pandemic, the world experienced the Global Recession during the years 2007-2009. A recession may be terrible but looking at the big picture, it gives entrepreneurs opportunities to innovate. And one in demand innovation that businesses of all sizes are jumping into is outsourcing.

2008 40

2008 Financial 2007 2009 40

Smith+co CX

MARCH 10, 2014

We do not claim this is an original thought (way back in 2007 Brian Solis wrote an article titled ‘Social Media is About Sociology Not Technology’ ) but the evidence is that executives continue to focus on the technology rather than the experience. Technological innovations must be based on what you should do rather than what you can do.

Multi-Channel 59

Multi-Channel Customer Experience 2014 Social Media 59

West Monroe

MAY 5, 2017

” The conference primarily focused on discussing the impact of Fintech on the Financial Services industry, the current state of innovation, and what’s coming next. M&A continues to be a big topic in banking, as consolidation has only accelerated since the great recession started in 2007.

Banking 40

Banking White Paper 2007 Financial 40

Grade.us

JUNE 30, 2020

Even more interesting is the fact that 50% of US Consumers receiving branded SMS messages go on to make direct purchases. Federal Trade Commission (FTC): An independent agency of the United States government that enforces civil antitrust law and promotes consumer protection. Customers love SMS marketing. Twilio free.

Marketing 61

Marketing Wireless Government 2007 61

Michel Falcon Experience

MARCH 17, 2023

When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. Sometimes innovation doesn’t even have to happen. What if we go build something entirely different from what they actually want? What are must-haves, and what are nice-to-haves?

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Natalie Petouhof

MARCH 6, 2017

It is key to so many aspects of a business: growth, innovation, cost savings, new product development… There’s so much to learn about how the work place must change or companies will loose their competitive edge… Practical Research and Toolkits To Jumpstart Your Culture. Hamdi Ulukaya is founder, chairman and C.E.O.

Culture 40

Culture Competitive Advantage 2015 2012 40

QuestionPro Audience

JULY 6, 2018

Our relationships with our pets have slowly changed over the past few decades, eventually evolving into a beloved member of the family, according to 95% of Americans , up from 88% in 2007. Now consumers have moved beyond organic pet food and dog walkers and into the cosmetic space. PLASTIC SURGERY.

2007 13

2007 2011 Hotels Insurance 13

West Monroe

JULY 28, 2024

The order is expected to reduce interconnection timing and costs, enhance market competition, and improve reliability which benefit consumers with lower wholesale prices. This order also changes the bedrock principle of interconnection processing: “first come, first served" to “first ready, first served."

2023 52

2023 2007 Transportation Government 52

C Space

SEPTEMBER 10, 2020

Opting for digital versus print made sense during a time when consumers are engaging more with online content, according to Lana Todorovich, the company’s president and chief merchandising officer. Open – of which over a million have been served at the stadium since 2007 – for an at-home audience.

2020 40

2020 Brands Retail Government 40

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry. And consumers notice that.

NPS 117

NPS Net Promoter Score Loyalty Omnichannel 117

QuestionPro Audience

SEPTEMBER 12, 2018

In 2007, 85% of Americans drove themselves to work, while 6% shared a ride with someone else. QuestionPro Audience provides our clients with access to more than 5 million active consumer respondents, who are pre-screened and qualified candidates for high-quality data collection. Now, please excuse me—I have a wine tasting to conduct.

2007 27

2007 Transportation Social Media 2017 27

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Martin Hill-Wilson

MAY 27, 2015

and we were spelling out the new doctrine of ‘real time’, ‘innovative’, ‘perpetual beta’ etc. Over a quarter ( 27%) of internet users regularly watches TV or films online, compared to one in ten in 2007. The use of social media has tripled since 2007. Some areas you might consider are: How they consume news e.g. TV.

2005 65

2005 2014 2013 2007 65

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

JANUARY 17, 2020

Innovative and popular enough to spread like a wildfire? The debut of Netflix permanently altered how people consume television. Technically starting in December of 2007, the housing market collapsed, sending many homes into foreclosure, and many real estate agents and mortgage originators looking for new employment. You betcha.

2007 109

2007 Events Books Workshop 109

Answer Dash

JANUARY 9, 2019

I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.

2019 82

2019 Customer Experience Insurance Retail 82

Service Untitled

JULY 17, 2013

But it’s not just about the high end clothing even though the men’s single breasted trench coat sells for $1,295 or the cotton polo with the Burberry distinctive tartan trim sells for $150, it’s also interesting to observe some of the innovative methods used in a highly competitive market to set themselves apart.

Fashion 51

Fashion Apparel 2007 2012 51

Kustomer

NOVEMBER 12, 2020

Data is a driving force in innovation. When customers use a product and don’t understand how to use it, Derek finds that is the right opportunity to learn from their data and to innovate that product as well as alter their CX approach. And this is back in 2008, 2007, and YouTube was only a year old. Utilizing Data as a Tool.

2008 52

2008 Innovation Customer Service Leadership 52

SmartKarrot

JUNE 22, 2023

Today’s super dynamic B2B environment mandates everyone in the leadership to be more innovative to get things done! But with the rise of these applications, there is one question that consumes time: which app to choose? Microsoft launched OneNote in 2003, and it became a part of its Microsoft Office suite in 2007.

2007 10

2007 2008 2003 Article 10

Currency Alliance

OCTOBER 27, 2017

New inventions are often patented to enable the inventor to capture premium profit for a period of time based on their innovation. Fortunately for consumers, governments promote ´liquidity´ in the long-term by ´opening-up´ the technology after a period of time (the patent cliff).

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

SmartKarrot

FEBRUARY 7, 2022

It offers a solution to many problems related to selling execution for industries like fashion and apparel, cosmetics, electronics, healthcare, consumer goods, etc. Founded in 2007, this SaaS Company is trusted among its users. About: SimpliField is a B2B field intelligent tool. Headquarter: Paris. Founder/CEO: Benjamin Zenou.

E Commerce 10

E Commerce E-support Insurance Fashion 10

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2007. As a result, consumers end up having a positive experience when they interact with the business’ front-end executives. Service Now focuses on workplace innovation. The company offers a Software-as-a-Service (SaaS) suite that provides businesses with real-time data of their consumers. Founded in: 2007.

2006 10

2006 2003 2010 2005 10

Currency Alliance

FEBRUARY 26, 2019

Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. Add Carrefour, Tesco, or Aldi to the mix and it could represent 75% of a consumer’s discretionary spending. One brand doing just this is Accor Hotels.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

SmartKarrot

JANUARY 25, 2022

Since its establishment in 2007, Babbel has grown its business manifold and now is a leader in the language travel market. Orora Tech is an innovative cloud-based platform that detects and monitors wildfires from space. Founder/CEO: Gregor Greinert, Bernd Korz, Niklas Korz, Ithamar Adema. Headquarter: Hamburg, Germany. Orora Tech.

Banking 10

Banking Fashion 2014 Travel 10

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. So, if you are a newbie and feel that you may not match up to the existing brands, think again! Taste Issues.

Customer Service 51

Customer Service Airlines E-support Brands 51

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Creditas is an online marketplace for asset-backed consumer loans. The platform is intended for use in the industries of e-commerce, consumer goods, education, real estate, and insurance and finance.

E Commerce 10

E Commerce 2011 2012 2013 10

West Monroe

NOVEMBER 6, 2023

A key factor contributing to this resilience is consumer spending, underpinned by a strong job market. As long as consumers can continue to spend, there's potential to avoid a recession. Notably, we observed robust growth in the first and second quarters, with third quarter growth reaching almost 5%.

2024 64

2024 2025 2007 2009 64

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. Why is it as consumers, we go to a restaurant or a hotel or a printing shop and we get a bad experience? And when I asked him about this, he said, I just want to create products that consumers love, but I don’t want to harm the earth. He gets it right.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60