Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Strativity

MARCH 17, 2015

CRMXchange presents an in-depth online educational event that examines the latest trends and strategies: “Shaping the Journey of the Connected Customer”, March 16-19, at [link] View Keynote. The post Strativity’s Lior Arussy Delivers Keynote at 2015 Connected Consumer Conference appeared first on Strativity.

2015 40

2015 Connections Consumers Customer Journey Mapping 40

Experience Investigators by 360Connext

DECEMBER 31, 2014

2015 is locked and loaded, right? We have big plans ourselves in 2015. See you in 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. All set with your shiny new strategies and bold new plans? ” We’ve all been there. Are you ready?

2015 247

2015 Webinar Entertainment Leadership 247

Influitive

OCTOBER 11, 2015

Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. However, loyalty can generate revenue on another front: demand gen. First, you need a consistent way to connect with your customers.

Customer Engagement 111

Customer Engagement Loyalty Engagement Social Media 111

transcosmos Information Systems

MAY 25, 2015

We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015. Improved connectivity and mobile computing has raised client expectations when it comes to timeliness. Faster everything.

2015 82

2015 Multi-Channel Social Media Definition 82

Kayako

FEBRUARY 14, 2018

When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? What do we mean when we say “loyalty?” Loyalty usually refers to a strong sense of support or allegiance. A customer who comes back for more.

Loyalty Programs 72

Loyalty Programs Loyalty Brands Retail 72

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. 30, January 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. And yet many companies still don’t quite get it right. What about you? 11:00 AM - 11:30 AM CST.

Customer Care 299

Customer Care Social Media Marketing Webinar 299

Experience Investigators by 360Connext

MARCH 31, 2015

SXSW 2015 was no exception. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Technology 265

Technology Customer Experience Social Media 2015 265

GetFeedback

MAY 5, 2019

Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. No matter whether you base your loyalty program on discounts, exclusive vouchers, gifts, or another type of privileges, your customers will appreciate it. Loyalty plans based on various incentives.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. It’s critical to think like a human and understand the human connection as part of the customer experience! So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS. Think about where you want to go.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

Alida

FEBRUARY 22, 2017

the way in which two or more people or things are connected or the state of being connected,” and 2. billion in 2015 —up 12 percent from the previous year. Loyalty program software does something similar, tracking how much people spend with a company. billion in market value by 2018.

Customer Relationships 180

Customer Relationships Customer Centricity 2015 Loyalty Programs 180

Experience Investigators by 360Connext

MARCH 18, 2015

A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . A photo posted by Stan Phelps (@9inchmarketing) on Mar 17, 2015 at 7:22pm PDT. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. So, yes, there are things to complain about.

Interaction 275

Interaction 2015 Innovation Fashion 275

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

JUNE 15, 2015

YWCA Chicago (@YWCAChicago) June 10, 2015. A photo posted by Jeannie Walters (@jeanniewalters) on Jun 10, 2015 at 11:26am PDT. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Women, he believes, consider the customer more. Stay lean if you can.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

APRIL 7, 2015

We flew from Chicago’s O’Hare airport at the end of March with a connecting flight in Dallas and made it Puerto Vallerta without a problem. Since everything on our end was the same, including flight numbers, we assumed the airline had determined this was a comfortable amount of time to make the connection.

Airlines 307

Airlines Customer Experience Travel Books 307

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Lowe’s has revealed more technology around a big topic at CES this year: the connected home. Technology and data are critical to achieve a truly connected home, but customers don’t want to concern themselves with such things. Robert Schmid (@roberteschmid) January 7, 2015. If not, it’s time to ask for me.

Marketing 250

Marketing Innovation Transportation Demo 250

Experience Investigators by 360Connext

JUNE 22, 2015

A video posted by Chicago Botanic Garden (@chicagobotanic) on Apr 15, 2015 at 7:00am PDT. Nothing thrills a devoted customer more than being recognized for loyalty. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. It’s a means to an end.

Social Media 233

Social Media Engagement Magazine Innovation 233

Experience Investigators by 360Connext

JULY 24, 2015

Sprout Social (@SproutSocial) July 22, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. pic.twitter.com/q0W0mvrx8R.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Currency Alliance

OCTOBER 11, 2018

By owning this more complete customer journey, the hotel has the opportunity to deliver better experiences and to earn greater guest loyalty. Mobile check-in can also be deployed to upsell room selection, to offer customized key collection, or can be integrated with a loyalty program to confirm benefits such as lounge-access or free Wi-Fi.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Natalie Petouhof

SEPTEMBER 15, 2015

Tweet As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience” Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one.

2015 45

2015 Social Media Automotive Consumers 45

CloudCherry

DECEMBER 20, 2017

Additionally, brands had fewer ways in which to connect with customers. Fast-forwarding to 2015, we find that a little over 74% of consumers use between 3 and 7 touchpoints to interact with brands. Consumers used to be significantly more passive, and certainly had a higher level of trust in brands and the promises they were made.

Customer Journey 225

Customer Journey Touchpoint Social Media Consumers 225

Chadwick Martin Bailey

DECEMBER 30, 2015

Each month, our VP of Advanced Analytics, Jay Weiner, answers reader-submitted questions on everything from Predictive Analytics to Connected Cows. Isn’t it great when you can take a topic like loyalty and apply it to your favorite television show? Research design and techniques are two of our favorite blog topics. Check it out.

Blog 52

Blog 2015 2016 Consumers 52

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Jeannie will be leading a roundtable discussion about understanding microinteractions and how they can lead to increased loyalty, brand advocacy, and an overall improved customer experience. .

Events 223

Events Customer Experience Webinar Telecommunications 223

West Monroe

MARCH 27, 2017

While this number dropped from 6,270 FDIC-Insured banks in September of 2015, total assets actually increased from $15.8 trillion in 2015 to $16.7 With our uncommon blend of expertise, we help you connect the dots in a way that is most beneficial for YOUR bank. trillion in 2016.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

Experience Investigators by 360Connext

DECEMBER 11, 2014

Loyalty does not mean forever for customers. How Developed is Your Customer-Centric Strategy for 2015? The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. The best ones evolve with the marketplace and ever-changing customer expectations.

Customer Experience 272

Customer Experience Customer Journey Mapping Leadership Airlines 272

Experience Investigators by 360Connext

APRIL 23, 2015

Jon Galloway (@jongalloway) April 12, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Thanks, @TripIt ! —

Social Media 218

Social Media Travel Rewards Programs Innovation 218

Experience Investigators by 360Connext

JULY 9, 2015

A photo posted by Pink Bows & Twinkle Toes (@pinkbowstwinkletoes) on Jul 8, 2015 at 8:51am PDT. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. #julepmaven #mavenunboxing #julep #nailpolish #subscriptionbox #subscription #july #unboxing.

2015 249

2015 Social Media Consulting Customers 249

CSM Magazine

JULY 29, 2015

In this current, highly connected world, nearly every organisation is working toward establishing a meaningful customer experience across all channels, and with mobile and social now so intrinsically ingrained in consumers’ daily routines, the expectation for complete and uninterrupted satisfaction has never been greater.

2015 69

2015 Marketing Customer Experience Multi-Channel 69

Eptica

FEBRUARY 5, 2020

Author: Pauline Ashenden - Marketing Manager Customer satisfaction in the UK is getting worse – impacting loyalty and profitability at some of the country’s biggest brands. The January 2020 edition shows that satisfaction is at its lowest level since July 2015, the fifth consecutive fall in the twice-yearly index.

Customer Satisfaction 72

Customer Satisfaction 2020 2019 2015 72

2020 Research

SEPTEMBER 1, 2022

Branding is how you build trust with your consumers and achieve loyalty, which is especially crucial during recessions. In this article, we’ll walk through five takeaways we found in our 2022 US Banking Industry Loyalty Report , so you can better understand how to maintain brand trust: Share the “Why” Behind Your Business’ Purpose.

Brands 52

Brands 2022 Banking Advertising 52

Experience Matters

DECEMBER 15, 2015

In my post last year I named 2015 “ The Year of Employee.” We saw a surge of interest in the topic of culture in 2015, and we expect even more executives to begin the long-term journey of culture change in 2016. See the 2015 Temkin Effort Ratings. It’s once again the time of year for me to publish my CX trends.

2016 91

2016 Customer Experience Customer Connectedness 2015 91

Experience Investigators by 360Connext

JANUARY 26, 2015

30, January 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. It is complicated. It is regulated. I totally get it.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Optimove

OCTOBER 24, 2019

What drives loyalty, and how much effect do we have on it? See, here’s the thing: all the above is taken from the four agendas of the 2015-2018 renditions of Optimove Connect – the premier event in Relationship Marketing – and from this year’s upcoming predecessor, PostFunnel Summit (October 28-29.

Presentation 53

Presentation 2015 2017 2018 53

Eptica

SEPTEMBER 10, 2015

Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Published on: September 11, 2015. As technology gets more complex, and consumers look to connect it all together, the importance of the customer experience becomes ever more vital.

Customer Service 76

Customer Service 2015 2014 Social Media 76

BirdEye

AUGUST 29, 2023

Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. Boosts customer loyalty Happy customers become attached to the brand and may constantly choose your business over competitors. They also generated “50% more earnings.” Why do we improve customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Eptica

AUGUST 11, 2015

Date: Wednesday, August 12, 2015 The importance of emotion to customer engagement. Published on: August 12, 2015. This reveals that emotion (defined as how people feel about their experience) was the #1 factor in customer loyalty across 17 of the 18 industries they analyzed.

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

Alida

JULY 28, 2016

In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. Big data can offer some answers, but continual human-to-human connections are required to fully understand the rapidly evolving marketplace. The big data hype is officially dead. Using customer engagement to humanize big data.

2010 160

2010 Social Media 2016 2013 160