TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions. It’s not the loudest idea that wins.

2023 207

2023 Contact Center Leadership Hospitality 207

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. 2022 will be the year that the structural changes coming out of the COVID economy become the new normal. Current events, however, have strained supply without subsiding consumer demand. Organic growth: Investing in digital to drive revenue and inspire innovation.

2022 52

2022 E Commerce Competitive Advantage Leadership 52

BlueOcean

DECEMBER 13, 2022

According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.”

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” One of our all-time favorite Pulse moments was at Pulse 2022, when we gave the gift of inSided-branded, Amsterdam-inspired clogs. Well, sorta.

2015 52

2015 2023 2013 2022 52

Gainsight

APRIL 12, 2023

With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Pulse Europe truly is a special event, fueled by an unstoppable community of professionals from across the globe.

2023 52

2023 2022 Events Customer Success 52

SurveySparrow

DECEMBER 27, 2021

Improving operational excellence is going to be a critical measurement of success in 2022 as well. In this article, we will look at some of the top CHRO priorities and trends for the year 2022. Organize events for the families of employees. In 2022, CHRO’s priorities will be on organizational design and change management.

2022 52

2022 Government Leadership Measurement 52

Kustomer

FEBRUARY 4, 2022

VIP invitations to the most important events designed to educate, inspire, and connect the CX community. Highlights from the most creative and innovative experience makers we find. Our first edition will launch on February 14, 2022, so make sure you’re registered to receive our debut edition of The Knowledge Base.

2015 98

2015 2022 Books Consumers 98

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. Increasingly frequent and extreme weather events are causing customers to think differently about how they get their energy and what products and services they’re willing to pay for. Chapter 1: Distributed energy resources. The challenge.

2022 40

2022 Transportation Telecommunications Wireless 40

CSM Magazine

OCTOBER 18, 2022

I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. I am already off and running on elevating the innovative strategies we deliver to jointly architect their success even further.”. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher.

Customer Success 52

Customer Success E-support Contact Center Customer Service 52

CSM Magazine

OCTOBER 18, 2022

I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. I am already off and running on elevating the innovative strategies we deliver to jointly architect their success even further.”. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher.

Customer Service 52

Customer Service E-support Contact Center 2022 52

Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 Event Marketing : Elevate event experiences with QR codes on materials like banners or tickets so attendees can easily access event schedules, maps, and exclusive content.

Brands 52

Brands Marketing 2025 Events 52

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Think Customers

FEBRUARY 2, 2023

Here are just a few highlights from the four-day event. The brand focuses on what Ellison called “retail fundamentals:” Product selection Supply chain Operational efficiencies Engaging the customer Flexible e-commerce Key to that, Ellison said, was connecting the digital and physical stores. Don’t prepare for the downturn.

2023 52

2023 Retail E Commerce Leadership 52

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We

Healthcare 52

Healthcare Airlines 2022 Transportation 52

CSM Magazine

JUNE 1, 2023

Within five days of its November 2022 introduction, over a million people were using it. They’re having trouble connecting the capabilities with the services they’re providing because ChatGPT basically looks like Google. Everyone is chatting about ChatGPT these days because it’s one of tech’s most intriguing new developments.

Customer Service 105

Customer Service Customers Customer Service Representative 2022 105

CustomerSuccessBox

APRIL 18, 2022

So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Think 2022, IBM. Startup Grind.

2022 52

2022 Events Workshop Innovation 52

Retently

APRIL 5, 2024

In-store events and demonstrations can also create memorable experiences that can’t be replicated online. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. In-store events are another way to enrich the brand perception, creating a sense of community and excitement.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Lithium

MARCH 1, 2022

Podcast] Community as an Art: A Canvas for Human Connection In this episode, we speak with Alexis Brown , Senior Manager of Global Community at Zoom, about what makes measuring community success more than just a science. Webinars & Events Some event areas are limited to Khoros customers only. Let's get into the details!

E-support 52

E-support 2022 Webinar Entertainment 52

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. In 2022, the global market research industry earned $82 billion in revenue. A 2022 survey found that 74 percent of customers define brand loyalty as something that comes with feeling valued and understood.

Insights 52

Insights Marketing 2022 Reference 52

Quadient

DECEMBER 8, 2021

I’ve been lucky enough time to spend a lot of time with Avi Greenfield, our VP of Product Management, during preparation for events like Inspire Days, Document Strategy Forum, Xplor, and our R15 launch. With 10-15 years between refreshes, there’s potential for missed opportunity in connecting yesterday’s needs to today’s.

2022 52

2022 Document 2007 2021 52

West Monroe

JUNE 13, 2022

This article was originally featured in the June/July 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. All Rights Reserved.

2030 90

2030 2022 Government Culture 90

Avaya

APRIL 9, 2019

FanVest , an event and community platform for the business side of sports is hosting its annual summit, The Business of Sports & Esports , in Oakland on April 10, 2019. The event brings together key influencers to strategize across this exciting and growing industry. Digital Media & Streaming: Where Is It Headed?

Sports 51

Sports Entertainment Contact Center 2019 51

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Catherine Blackmore.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

Think Customers

JANUARY 18, 2022

The key here is to ensure that each tool is connected to a complementary channel creating a symbiotic relationship. Top customer service AI and automation trends for 2022 : Discover the trends and innovations for customers and employees with intelligent automation. Humanity and technology, the best of both worlds. Learn more.

Contact Center 52

Contact Center Average Handle Time Customer Satisfaction 2022 52

NetBase

MARCH 3, 2020

billion and negative $641 million, and positive FCF is expected to be achieved in 2022.”. billion — some one-time events were partly, but not fully, responsible for this cash burn. billion — some one-time events were partly, but not fully, responsible for this cash burn. CX, Innovation and More.

Consumers 56

Consumers Marketing 2022 2021 56

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

BirdEye

MARCH 24, 2023

A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers. In 2022, the average cost per click was $0.97. Established businesses also often have proven lead channels.

2023 98

2023 Return on Investment Social Media Sales 98

Oracle

JANUARY 28, 2019

Consumers today are more connected, have more choice, and expect a frictionless transaction process. At NRF 2019 , vendors from across the globe showcased innovations in omnichannel retail technology that will breathe new life into the way we shop and consume. The experience economy is upon us.

Retail 70

Retail B2C Omnichannel 2022 70

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. s clients encountered similar difficulties, including: Internet connectivity issues. hosted as part of this fall’s Execs In The Know’s Customer Response Summit.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Up Your Service

NOVEMBER 30, 2018

The third value at Salesforce is INNOVATION. But innovation is when the ideas is successfully adopted in real practice. One example ETHICAL innovation was at the Dreamforce event itself. And the whole program was “decarbonized” using recycling and offsets to achieve a completely carbon neutral event.

Culture 40

Culture Innovation Events 2022 40

Uniphore

JANUARY 4, 2022

Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Register Now.

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2022 White Paper Contact Center Innovation 126

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

2021 45

2021 Events Social Media 2013 45

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Follow Chris on LinkedIn.

2022 98

2022 Customer Success Chief Customer Officer Leadership 98

Kustomer

JULY 28, 2022

As a result of this evolution, brands need to consider that the understood concept of customer service is no longer enough to create lasting, emotional connections with their customers. What Are Customer Experience Trends in 2022? Listen to the Podcast: Secrets to Improve CX. The world of customer experience is ever-evolving.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Password Reset Self-Service.

2022 52

2022 Roadmap 2023 Banking 52

Lithium

JUNE 7, 2022

“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. It’s a way to connect with your customers while providing practical ways to find their answers. Khoros built A.I.

Social Media 10

Social Media Roadmap Webinar Entertainment 10