Currency Alliance

OCTOBER 31, 2022

A recent article on PhocusWire helpfully outlined a range of security vulnerabilities common to loyalty programs. Most loyalty program operators now recognize the urgency of improving their platform security, but are still unsure how to proceed. Minimizing the data needed for API transactions.

Travel 52

Travel Loyalty Loyalty Programs Banking 52

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. Privacy and Security. Knowledge management is a critical element of field service.

Connections 109

Connections Insights Contact Center Document 109

Comm100

OCTOBER 19, 2022

2 Data Security. If you own a website, there are certain security measures you should have in place to protect the data of your site visitors. So, when you use chatbots, you need to make sure that your customers know their privacy and data are safe and secure when they chat with you. 10 Chatbot API.

Blog 86

Blog Omnichannel Interaction Measurement 86

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

Customer Relationship Management 52

Customer Relationship Management Customer Relationships Connections Management 52

CSM Magazine

SEPTEMBER 26, 2023

Fraud protection has also become front of mind, with customers requiring assurance that their details are safeguarded as cyber security breaches and the risk of identity fraud have become a greater threat. In this way it can manage multiple gateways, acquirers and payment methods which can be interchanged and used dynamically, in real-time.

E Commerce 59

E Commerce Banking E-support Connections 59

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center Omnichannel Financial 114

CSM Magazine

APRIL 12, 2023

With the AppFoundry, Genesys makes it easy for customers who are looking for an enterprise-grade solution like Calabrio ONE to select the best solution for their business starting with a connector for the full Calabrio ONE suite, or separately by product: Calabrio Workforce Management , Calabrio Quality Management and Calabrio Analytics.

Contact Center 52

Contact Center Return on Investment Omnichannel Employee Experience 52

Talkdesk

OCTOBER 14, 2020

Many lenders and servicers are evaluating how they can gain the agility, flexibility and speed needed to meet rising borrower expectations, without compromising security or regulatory compliance. Flexibility The core platforms of borrower service should manage more than just one product. Trust Trust is hard to gain but easy to lose.

Banking 105

Banking Contact Center Omnichannel Insurance 105

Currency Alliance

AUGUST 22, 2022

Over the past 20 years, the points bank was typically embedded in a monolithic application that also included a loyalty rules engine, CRM functionality, the campaign management system, redemption catalog, and customer-facing screens. Core functionality of the loyalty points bank.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

SurveySensum

FEBRUARY 28, 2024

And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes. Security : Take security seriously! Your feedback tool should be the Fort Knox of confidentiality, prioritizing data security and complying with all the data protection and privacy policies out there.

2024 52

2024 Feedback Demo Social Media 52

Strativity

DECEMBER 12, 2022

All too often, DXPs—digital experience platforms that enable the creation and management of omnichannel experiences—are proprietary and monolithic. A digital experience platform is built on three key components: content management, presentation, and personalization. Why every business needs composable DXPs.

Technology 52

Technology Touchpoint Omnichannel Presentation 52

Lithium

NOVEMBER 7, 2023

If you have any additional questions for our product managers, please leave a comment on this blog and we'll be sure to get your questions answered. Under Settings > User Management > We added a new section called User Activity Logs Here you can see actions taken by a user on another user, on initiatives, and account sets.

2023 52

2023 Metrics Blog Government 52

BirdEye

OCTOBER 26, 2023

Whether you’re an individual buying goods online or a business accepting customer payments, PayPal can make transacting fast, easy, and secure. Send branded invoices: Craft and send polished invoices, track payments effortlessly, and integrate the payment system directly into sales funnels or software using PayPal’s API.

Demo 111

Demo Sales Omnichannel Banking 111

Currency Alliance

MAY 9, 2022

Such ‘digital washing’ (like greenwashing in the context of environmental protection) is also taking place in loyalty, where various vendors claim to be true SaaS platforms or API-centric. However, in reality, many have only started operating their monolithic applications on virtual servers, or exposed a basic API.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

CSM Magazine

DECEMBER 11, 2023

Features Evaluate available features for conversation management, contextual awareness, personalization abilities, analytics dashboards, version control, and more. What levels of single sign-on, identity management, and security protocols are supported? Pre-built templates and seamless integrations also ease setup.

2025 52

2025 Workshop 2016 Customer Engagement 52

TechSee

AUGUST 31, 2022

Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. Furthermore, the availability of robust APIs will allow you to easily customize data and operational flows to meet your changing requirements, with limited further resource investment.

Engagement 109

Engagement Technology Culture Omnichannel 109

CSM Magazine

DECEMBER 13, 2022

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre. Additionally, Encoded Agent Assisted Payments gives customers the choice to pay securely while talking to an agent, should they prefer.

E Commerce 52

E Commerce E-support Customer Experience Government 52

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center Customer Service Document Average Handle Time 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center Customer Service Document Average Handle Time 82

Magellan Solutions

JANUARY 23, 2024

Older technology usually doesn’t have features and security patches. APIs can connect them but require technical skills most small businesses lack. Not enough knowledge about technology Small businesses rarely have in-house technology experts who understand core areas like security, infrastructure, and business applications.

Technology 52

Technology Insurance Reference Management 52

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. Most of this improvement was enabled by APIs from backend systems. The most common of these services would be the CRM.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

CSM Magazine

NOVEMBER 28, 2022

A learning management system can pave the way for a variety of beneficial business results. The full integration of learning management systems into your technology stack is necessary for it to be completely effective. API Integration. Most likely, you’ve used an API dozens of times. What Is LMS Integration?

Return on Investment 52

Return on Investment Travel Customer Relationship Management Information 52

Kustomer

FEBRUARY 11, 2024

Ticketing system Marketing and live chat Automated chatbots Voice support Knowledge base Community forums Advanced data privacy and protection Ticketing System Zendesk’s ticket management system aims to assist customer service teams with three core things: Collect support tickets from multiple channels (email, social media, chat, etc) in one spot.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Oracle

JANUARY 24, 2018

Customer Relationship Management, or CRM software, has come a long way since its beginnings in the 70s and 80s. RESTful APIs. Our devices, cars, and homes are more connected than ever, and IoT platforms for managing these connected devices are now mature and ready to be integrated with CRM software.

2018 111

2018 Customer Relationship Management Innovation Customer Relationships 111

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. Pros: Smart workflows for automating repetitive tasks help to manage customer requests more efficiently and optimize response time.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Talkdesk

OCTOBER 8, 2020

Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Maintain client trust with secure applications. Impact on small businesses. Viability of the cash system. Invest in artificial intelligence.

Banking 119

Banking Contact Center Virtual Agent Financial 119

BirdEye

NOVEMBER 30, 2023

Investing in a payment processing solution eliminates the need to create a proprietary, compliant, and secure solution — which can be a timely and costly endeavor. Robust security features, including early fraud detection, world-class Stripe infrastructure, and PCI compliance. Pros: Accept an array of payment options.

E-support 59

E-support Reference Banking Sales 59

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. How secure is homeworking? The new world of hybrids. Think Cloud first.

E Commerce 52

E Commerce Banking E-support Financial 52

CSM Magazine

AUGUST 4, 2022

For online and MOTO* merchants ensuring transactions are processed quickly and securely, and at least cost, is business critical. For payment services, it’s not just a question of finding the latest technology or best value solution, security and compliance are key factors to consider. Prevent fraud with secure processes.

E Commerce 59

E Commerce Banking Poor Customer Service 2022 59

Comm100

DECEMBER 12, 2023

It also reduced agent attrition and requests to speak to a manager by 25 percent.” – McKinsey & Co., By adopting Comm100’s Omnichannel Communication Platform , every key channel is linked within one unified and secure agent console. This reduces escalation and increases support capacity.

2024 78

2024 Innovation Customer Service Omnichannel 78

SurveySparrow

JUNE 27, 2023

Response management: Redirect survey responses to relevant team members. Audience management : Sort, segment, and manage your audience for better engagement. Data security: Data encryption, continuous network monitoring, redundancy, and other security features. Assign specific team members based on department.

Social Media 52

Social Media Omnichannel Feedback Multi-Channel 52

Currency Alliance

MAY 19, 2021

Of course, achieving these objectives involves many activities and competing priorities, such as preparing your team for today’s and tomorrow’s challenges, achieving target KPIs, managing many partners/vendors, coordinating initiatives across departments, reducing exposure to data security breaches, etc. Cloud-native.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

SurveySparrow

NOVEMBER 20, 2022

Ticket management. Knowledge management and self-service. These offer tools to proactively manage customer journeys like health scoring, churn reports, and recurring process automation. . Integrations to look for include email marketing, web analytics, social media management, and other third-party integrations.

Contact Center 52

Contact Center Document Metrics Social Media 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

SurveySparrow

APRIL 6, 2023

Moreover, since its acquisition by parent company Momentive, SurveyMonkey has evolved from a survey tool to a full-scale experience management solution. The platform offers powerful features such as skip logic, display logic, choice-level logic, piping, advanced branching, question grouping and contact management.

Multi-Channel 52

Multi-Channel Measurement Management Social Media 52

BirdEye

OCTOBER 29, 2021

By using SMS payments, consumers can securely, quickly, and safely make payments, buy goods or services, and get refunds. Offering customers the option to pay by text simplifies the billing process and allows them to manage everything from the device they use most, their mobile phone. How do you pay by text? Get paid on time.

Social Media 98

Social Media Banking Consumers Customers 98

Confirmit

MAY 29, 2018

What are the Confirmit Horizons APIs? Confirmit is committed to providing seamless integrations through its broad set of REST and SOAP APIs designed with specific use cases in mind. Confirmit is committed to providing seamless integrations through its broad set of REST and SOAP APIs designed with specific use cases in mind.

White Paper 51

White Paper Customer Relationship Management Document Download 51