LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

2018 59

2018 Blog B2B 2014 59

SurveySensum

OCTOBER 12, 2022

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. Jotform is easy to use to create forms online. Mobile-friendly as the forms can be created and accessible on mobile easily. Free users: Help center, help bot, and email support for free users . FAQ, live chat, blogs.

2022 52

2022 Webinar Feedback Blog 52

Bold360

JULY 21, 2020

Brenda is an expert bot builder and has a foolproof 5-step plan of action to help your company reach chatbot nirvana. Often, the reason the bot-making process becomes a headache is due to the fact that this step has been skipped. As a master bot-builder, Brenda fields one question all the time: How do I build a bot?

Interaction 52

Interaction Sales Presentation Brands 52

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If Know Before You Bot. Deciding what you want in a chatbot also means being realistic about the scope of your bot. If you’d like to go into more detail download this free chatbot guide.

Measurement 52

Measurement Download ROI Books 52

BirdEye

JULY 7, 2023

In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories. Transactional chatbots: These bots will help your customers when they struggle while completing specific tasks or transactions.

Customer Service 96

Customer Service Social Media Banking 2008 96

Comm100

MARCH 21, 2023

Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website. A bot can provide information as text, images, video, or links within the chat window, and it can do this 24/7 so customers can get support at any time of the day. Chatbots take this self-service to another level.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. Outdo your competition – Relationship marketing can help you create a loyal customer base who will prefer to stay with you over your competition. FAQs about relationship marketing Why is relationship marketing important?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Bold360

OCTOBER 31, 2018

To create an experience that delivers more meaningful, personal, and relevant interactions when and how the customer wants. A bot or agent in the US talking to a customer Germany? They can interact easily—even if that bot or agent isn’t fluent in German. Ironically, it’s bots that are going to help bring it back.

Customer Engagement 76

Customer Engagement Interaction Engagement Blog 76

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. 12 ways to use AI in sales Leverage AI in sales with Birdeye FAQs about AI in sales Boost sales productivity with Birdeye What is AI in sales? Table of contents What is AI in sales? Why do we need AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. Having tickets automatically creates a ‘paper trail’ for complex queries so it’s easy to understand their histories and transfer them across agents. Knowledge base.

Communication 51

Communication Social Media Customers 2012 51

Bold360

JANUARY 16, 2019

It’s a mistake to think of bots as a one-size-fits all solution. Even best bot may not get results if it’s not the right fit for what your business wants to achieve. The simplest use case for bots is answering basic, routine customer questions. The takeaway? Questions and Answers. Contextually Aware Conversations.

Airlines 40

Airlines Banking ROI Financial 40

Upstream Works

JANUARY 9, 2020

That’s just the first step in creating a great CX, but what matters next is how the agents respond once the interaction begins with the customer. Contact centers are increasingly deploying bots for FAQ type questions but the heavy lifting for CX is left to the agents, so for now, your agents are on the front lines to deal with customers.

Contact Center 78

Contact Center Omnichannel 2020 Communication 78

ijgolding

SEPTEMBER 15, 2016

This means it will remember previous conversations with you, helping the bot to really understand what you want. Now, these chatbots weren’t just created so we could have more ‘people’ to talk to – they have a purpose. But, now we are using chatbots – like Kik’s Weather Channel bot and Facebook’s chatbot.

Innovation 0

Innovation Customer Experience Fashion 2006 0

BirdEye

OCTOBER 12, 2023

From targeting website visitors to connecting with the right pool of people, in this blog, we’ll give you ideas on where you can find ideal survey respondents. bots, multiple accounts, etc.) Use the following steps to create a persuasive customer satisfaction survey invitation email. Survey respondent FAQs 1.

Social Media 57

Social Media Net Promoter Score Feedback Demo 57

Hallmark Business Connections

AUGUST 17, 2021

Nevertheless, you can’t count on bots to drive unparalleled customer experiences. Are there new technologies that should be considered for quick information or answering FAQs? Hallmark Business Connections can help by creating a custom website filled with the customer connections tools of your choice. Make connecting simple.

Insurance 98

Insurance Loyalty Customer Journey Mapping Fashion 98

LiveChat

FEBRUARY 19, 2018

Moreover, virtual assistants can offer product pages, images, blog entries, and video tutorials. Telegram bots let users transfer money, buy train tickets, book hotel rooms, and more. A professor at Georgia Tech University created a chatbot to act as a teaching assistant. 6 Handling simple transactions. It looks like this.

Customer Service 76

Customer Service Return on Investment Books Hotels 76

Bold360

JANUARY 7, 2020

That’s pretty close to the carefree bot-assisted world the Jetsons promised.). A static FAQ or looonnnggg support center page can be frustrating to dig through. Include an FAQ Widget at the point of need. Customers don’t want to have to stop what they’re doing to jump off to a separate FAQ/support center page.

Contact Center 40

Contact Center Customers Technology Customer Satisfaction 40

SurveySparrow

NOVEMBER 1, 2023

In this blog, we will deal with what a transactional survey is, its importance, uses, types, and best practices to follow for enhanced customer experience. Online survey platforms, such as SurveySparrow, offer businesses user-friendly interfaces to create customized transactional surveys. Website Feedback Bot 4.

Customer Experience 52

Customer Experience Net Promoter Score Touchpoint NPS 52

Inbenta

SEPTEMBER 29, 2022

In this blog, we’re covering 6 effective ways to reduce high call volume in your call center to help your agents respond to calls in a timely manner and improve the overall customer experience. Create a self-service knowledge base. Customers can talk to the bot like they would a person.

Call Center 52

Call Center 2022 E-support Social Media 52

SaleMove

JUNE 14, 2018

If a company has the ability to replace contact center personnel with bots and IVRs, it makes sense for the company to do just that while delegating more personal conversations to highly trained human agents. But what kind of experience does that create for the customer? Navigating the Artificial Shift. I was really upset about it.

Customer Experience 40

Customer Experience Social Media Return on Investment Customer Retention 40

Grade.us

JANUARY 11, 2019

When a chatbot is done correctly, you'll know you're talking to a bot. Today's bots are friendly, conversational, personable, and capable of understanding a wide range of queries. Here's the Bot from 1-800-Flowers, named one of the Top 5 bots by botsociety.io. And the bot isn't even perfect. Meet the Chatbots.

2019 39

2019 Marketing Social Media Insurance 39

Comm100

OCTOBER 19, 2022

The right chatbot features combine to create a tool that meets customer expectations and delivers prompt answers to questions. Now, that we know what chatbots are and how they work, let’s look at the 10 best chatbot features that make your bot more helpful to customers. #1 This allows the bot to give the user an appropriate answer.

Blog 89

Blog Omnichannel Interaction Measurement 89

Lithium

DECEMBER 31, 2021

Create tags with crisis-specific keywords to categorize and track inbound volume. Once a Khoros Care tag is applied to open conversations, create a new priority rule that includes the tag. Prioritize this information in your bot workflows to ensure that chatbot messaging is aligned with any broader brand perspectives being shared.

Brands 40

Brands Management Communication Social Media 40

Bold360

MARCH 19, 2020

Almost everyone saw the need to steer basic FAQ type questions, along with order tracking and returns queries, away from the agent.”. Just as you would train and coach your people to talk in the same brand voice, it’s equally important to train and coach automation and bots in that same brand voice.

Retail 52

Retail Customer Journey Touchpoint Consumers 52

Kayako

OCTOBER 27, 2015

Create the perception that someone’s out there doing more than just support via email. Create searchable, up-to-date, and an accessible help section. Use common questions from power users to keep your FAQ in check. Encourage them to seek more training (books, blogs, UserConf). Set customers up to win!

2015 88

2015 Webinar 2011 2014 88

SmartKarrot

MAY 11, 2023

That’s why in this blog post, we’ll dive into the differences between conversation intelligence and conversational intelligence, shedding light on their different uses and applications. The goal of conversational intelligence is to create systems that can effectively communicate and assist humans in various fields.

E Commerce 10

E Commerce E-support Travel Sales 10

Help Scout

JULY 29, 2021

There are many excellent reasons to create and publish FAQ content for your product. Finally, there are tons of insights into user behavior and interests that can be gleaned from FAQ content. The 18 FAQ examples below will give you a great basis of ideas to work from to make your knowledge base content exceptional.

Document 142

Document Article Telecommunications Brands 142

ProProfs Chat

MARCH 26, 2020

For example, Amazon right now has a separate FAQ section during the Covid-19 scare for its customers. Caution: Do not overuse the feature to the limit where the customer gets a vibe that they are probably talking to a bot. You can create a canned response template for multiple questions. Reduce their typing effort.

Customers 89

Customers Management Brands Customer Satisfaction 89

Kustomer

JANUARY 19, 2023

In this episode of the Customer Service Secrets podcast , Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to use customer experience data analytics to create a personalized, data-driven customer experience. Are they responding to your blog posts? Are they open to conversations?

Customer Journey 98

Customer Journey Customer Experience Customer Service Advertising 98

Bold360

JULY 8, 2020

“The first thing you need to do is set some goals for your bot. You need to know what that bot is in this world to do and to be.” Step 1: Define your bot’s goal. Basically, you just answer the question: What is your bot in this world to do or to be? Our bot answers FAQs about product features.

Document 52

Document Definition Blog Feedback 52

Comm100

JUNE 27, 2023

This creates significant backlogs and wait times, which ultimately affects the quality of care. In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students.

Books 52

Books Workshop 2021 2020 52

Comm100

DECEMBER 14, 2022

And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys. That in turn determines the personalized workflow you’ll have to create for that user. Use artificial intelligence and automatically create onboarding videos to guide users. Customer feedback automation.

Blog 52

Blog Customer Experience Net Promoter Score Demo 52

SmartKarrot

DECEMBER 13, 2021

In this blog, we will learn about the concept of an intelligent virtual assistant, its working mechanism, and its varied applications in today’s time. You can create small tasks through these assistants like adding your calendar, knowing the weather, creating grocery lists, or to-do lists. Cut costs and boost revenue.

Omnichannel 10

Omnichannel Loyalty Customer Success ROI 10

Kustomer

JANUARY 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to create a personalized, data-driven customer experience. Creating a Data-Driven Customer Experience. Are they open to conversations?

Customer Experience 88

Customer Experience Advertising Customers Brands 88

BirdEye

NOVEMBER 29, 2023

This blog post explains everything you need about AI chatbots and how to leverage them for your business needs. Scans existing knowledge: The existing knowledge set can be predefined rules, FAQs formatted, natural language processing ability, and machine learning ability. Table of contents What is an AI chatbot?

Social Media 57

Social Media 2024 Omnichannel Interaction 57

BirdEye

SEPTEMBER 11, 2023

In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. Complex issue handling AI-driven solutions can handle routine tasks and answer questions from FAQ sets and simple inquiries. And that is where Artificial Intelligence solutions (AI) can help.

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance. How do you create one?

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2021 2023 Customers Article 52