Beyond Philosophy

APRIL 26, 2017

Universal Orlando seems to have heard me, or the tens of thousands of other people who say that standing in a two-hour line isn’t their idea of a good time. Next month, Universal will open a new water park that eliminates lines altogether. million people visited Universal Studios Florida in 2015, and 20.5 Outrageous!

Technology 113

Technology 2015 Hotels Consulting 113

Beyond Philosophy

AUGUST 12, 2015

New Research. Well, that day has come a bit closer as a new study out of Cornell University discovers that the brain has certain codes that it uses to interpret our emotions. In fact, the study showed that brain processes emotions in the same parts of the brain and in the same way even when it’s by different people.

Presentation 156

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Beyond Philosophy

OCTOBER 23, 2017

When Richard Thaler of the University of Chicago was awarded the Nobel Prize in economic science earlier this month, he said he’d try to spend his $1.1 That gave me a chuckle, because Thaler is a pioneer in studying the role that irrational human nature plays in economic decisions. million prize “as irrationally as possible.”.

Marketing 130

Marketing 2008 Books Consulting 130

ProProfs Chat

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys. Graphic Scale.

Definition 95

Definition Net Promoter Score NPS Loyalty 95

Beyond Philosophy

FEBRUARY 2, 2015

Here is the ad, in case you missed it: Part of the reason these studies showed the link is because music activates many centers across the brain, including the emotional ones. Several studies have revealed music has a link with our memory. In one study, researchers discovered singing aids in learning a foreign language.

Marketing 166

Marketing CEM 2014 Books 166

Beyond Philosophy

APRIL 9, 2021

It’s an effect of the British anthropologist Professor Robin Dunbar, at Oxford University. Among other things, Dunbar studied how people and animals processed group sizes. He started off studying apes, chimps, and monkeys in their social networks. Dunbar’s research and number seem to have some roots in biology.

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Management Social Media Call Center Connections 157

Beyond Philosophy

JUNE 1, 2018

My colleague Professor Ryan Hamilton of Emory University explained it with an example from a study about substitution heuristics and rain ponchos (hence, my question at the open). Researchers at MIT asked people as they were leaving a science museum to participate in a survey. Please share it with us in the comments below.

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Insurance Presentation Blog Books 122

Beyond Philosophy

SEPTEMBER 12, 2016

Professor Ryan Hamilton of Emory University and I wrote a book about this concept called, The Intuitive Customer: 7 imperatives for moving your Customer Experience to the next level , we explain how this irrationality inherent to the human condition manifests itself in our daily lives. Study after study has proven it.

Books 0

Books 2016 Consulting Webinar 0

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Public knowledge of credit unions can be summed up by the not-so-subtly titled “ Research Proves Consumers Know Diddly Squat About Credit Unions ”. Research shows that highly engaged employees are 2.25

Omnichannel 71

Omnichannel E-support Financial Social Media 71

Beyond Philosophy

NOVEMBER 11, 2014

One study from Duke University estimated that habits shape 45 percent of the choices we make every day, not conscious decision making as you might have thought. The research has applications outside of store purchases. We know that those habits can shape the fortunes of brands and products. The Power of Habit.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Beyond Philosophy

NOVEMBER 12, 2015

If you read my rude title, you will be disappointed to discover that I don’t think you are pathetic, but a new scientific study proves being rude to someone is contagious. The study by researchers at the University of Florida showed that during a negotiation exercise when one of the participants was rude, it offended their partner.

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Consulting ROI Reference Interaction 147

Beyond Philosophy

FEBRUARY 3, 2016

A new study from Lund University reveals that our brains forget things on purpose. Essentially, the researchers discovered that our brains not only have learning mechanisms, but also forgetting mechanisms, and each is important to our thinking. To read more of the actual study, click here.

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Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post].

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2016 Innovation Marketing Insights 267

Alida

JANUARY 18, 2017

A study from Millward Brown Digital found that shoppers spend four months researching cars online. Yet, counter-intuitively, an Autotrader Car Buyer of the Future study found that 56 percent of buyers—including Millennials—want to negotiate the price because they don’t trust flat-rate pricing. These surveys are often very long.

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Automotive Retail Competitive Advantage Customer Satisfaction 179

Integrity Solutions

NOVEMBER 23, 2020

Are your customers truly at the center of your business universe? Are your customers truly at the center of your business universe? Those are just a few of the benefits and advantages customer-centric organizations enjoy, according to numerous studies over the past decade. faster and increased customer lifetime value 1.6x

Customer Centricity 127

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Beyond Philosophy

APRIL 24, 2017

Or at least that’s what a recent study about lying revealed. The researchers, including Dan Ariely , author and Professor of Psychology and Behavioral Economics at Duke University, wondered if your brain adapted to being deceitful. The researchers also saw that the magnitude of the lies grew worse over time. “So,

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Consulting Banking Webinar Employee Experience 127

Beyond Philosophy

JANUARY 10, 2018

And recent social science research indicates that this trait extends to their careers. Researchers Claudia Custodio in London and Stephan Siegal at the University in Washington in Seattle specifically studied whether this advantage also made oldest children more likely to become CEO of a small or mid-sized company.

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Consulting 2018 Loyalty Books 151

Beyond Philosophy

OCTOBER 25, 2017

Dr. Ronald Milliman, the retired professor of Marketing at Western Kentucky University, shared an excellent example of this concept in action in a recent Freakonomics podcast rebroadcast. It turns out that when the research team asked shoppers if they remember hearing music, most of the shoppers didn’t remember it. Not so fast.

2017 125

2017 Download Books Consulting 125

Beyond Philosophy

SEPTEMBER 13, 2017

An example of this concept comes from a study that gave people a choice between two different cameras, a Minolta priced at $170 and a second Minolta with more features at $240. Next, the researchers added a super-premium Minolta priced at $470. In another study at Duke University, researchers had people go on a “virtual road trip.”

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Webinar Presentation Books Consulting 149

Beyond Philosophy

FEBRUARY 15, 2021

received her doctorate in marketing and behavioral science at Stanford University, taught at the University of Hawaii, and worked at Apple as a data scientist. Cheatham finds an exciting challenge to figure out how to put nuance and context back into a lot of the research. Anne Wilson, Ph.D., Lauren Cheatham, Ph.D.,

Financial 89

Financial Books Consulting Customer Satisfaction 89

Beyond Philosophy

MAY 31, 2016

Industrial psychologists and organizational behaviorists have been studying employee satisfaction for more than 30 years. But researchers—including James Oakley of Purdue University, Northwestern University’s Forum for People Performance Measurement and Management and relationship experts Dwayne D.

Chief Customer Officer 111

Chief Customer Officer 2003 Leadership Consulting 111

Beyond Philosophy

JUNE 28, 2019

Researchers conducted a study on this concept at the University of Texas. It was an excellent school for this study. Fittingly, the researchers asked students how much university paraphernalia they own. In the late 1970s, a study looked at how easy it was to redeem a coupon as revealing customer preferences.

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Social Media Apparel Sales Customers 104

Think Customers

MARCH 28, 2022

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. According to a 2019 study by researchers at Yale University, flexibility was the main driver among gig workers. “The traditional model is very inflexible which people find unappealing.” adults are current or recent gig workers.

Contact Center 105

Contact Center Effort Score Metrics 2023 105

Beyond Philosophy

JULY 16, 2020

We discussed this concept on a recent podcast with guest Zoey Chen, assistant professor of marketing at the University of Miami School of Business. Chen said previous research had a couple of ideas about why the Return Trip Effect occurred. She, along with colleagues, published about the Return Trip Effect. Be deliberate.

Events 195

Events Books Consulting Feedback 195

Beyond Philosophy

AUGUST 30, 2017

On NPR’s podcast Hidden Brain , host Shankar Vedantam spoke with Jonah Berger, a researcher and professor at the University of Pennsylvania and the author of Invisible Influence: The Hidden Forces That Shape Behavior. Researchers said the study showed that people did this to be more like the neighbors. To save money?

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Airlines 2016 2017 Books 130

Chadwick Martin Bailey

MARCH 4, 2020

In fact, scientists who study emotion generally agree that the best way to learn how someone is feeling at a given moment is not to scan their brain or read their face—it’s to ask. As luck would have it, at CMB, we just fielded a major study on the psychological benefits delivered by a range of brands. Spoiler alert! She holds a Ph.D.

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Social Media Financial 2006 Airlines 97

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. All of this is backed by statistics, based both on my own research and on statistics sourced from reputable third parties. Nowadays, most people search for information online. “ “ Who should read it?

Books 94

Books Customer Experience Chief Customer Officer Customer Experience Management 94

PeopleMetrics

NOVEMBER 22, 2019

I’ve seen companies do actual internal marketing campaigns, with posters in every office, intranet articles and blog posts written by executives, and town hall meetings — complete with skits demonstrating good and bad customer experiences! VoC is not the same as Market Research. Sean holds a Ph.D.

Communication 54

Communication CEM 2001 Touchpoint 54

Beyond Philosophy

APRIL 25, 2019

We had Professor Bill Hedgecock, associate professor of marketing Carlson School of Management at the University of Minnesota, as a guest on a recent podcast to talk about facial recognition and facial expression analysis technology and application in Customer Experience programs. They called it “The Creepy Project.”

Technology 118

Technology Entertainment Consulting Information 118

Beyond Philosophy

JULY 21, 2015

Some studies have revealed that even after first hand knowledge is obtained the first impression can still weigh more in a person’s opinion about the individual. According to a study by Phil McAleer, a psychologist at the University of Glasgow, Scotland, the first word you hear a person speak makes a first impression.

Net Promoter Score 92

Net Promoter Score User Experience Webinar Books 92

Beyond Philosophy

NOVEMBER 8, 2017

My co-author of The Intuitive Customer (Palgrave Macmillan, 2016), Professor Ryan Hamilton of Emory University, compares the Intuitive System to a helpful 8-year-old. The fact is I don’t see a lot of organizations research customers’ habits. Have you gained from studying your customers habits?

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Webinar Definition 2016 Government 138

Chadwick Martin Bailey

OCTOBER 4, 2019

My advisor and I had been studying gender stereotypes, which we found were still depressingly pervasive. At CMB, we have a method of measuring emotional reactions tailored to market research—it does an excellent job and doesn’t involve electrodes. And masculine women were universally reviled. Wait, don’t go! It was 2002.

2002 81

2002 Entertainment Fashion Brands 81

Optimove

AUGUST 4, 2021

So we ran comprehensive research, took a deep dive into the numbers, and resurfaced with a clear conclusion that all these marketing folks? The results of our study showed that the smaller the group is, the larger the range of possible campaign outcomes. They’re on to something!

2004 87

2004 Loyalty 2021 Customers 87

Kustomer

JANUARY 20, 2022

There have been plenty of studies that have shown that satisfied customers defect all the time. It was actually a station that was manned by students but didn’t get any money from the university. It is a provocative statement, but I truly do believe it, and actually, the research supports it. In this study.

ROI 143

ROI Books Customers Definition 143

NICE inContact

AUGUST 21, 2019

In its second annual global research study of businesses , NICE inContact set out to compare perceptions of business contact center leaders and consumers in key areas of customer experience. The post It Turns Out, Customers LIKE Email appeared first on NICE inContact Blog. And yet, it turns out customers like.

Contact Center 54

Contact Center Net Promoter Score 2013 Consumers 54

Beyond Philosophy

FEBRUARY 22, 2016

At least, that’s the finding of a new study. The study divided participants into two groups, one with internet access and one without, and then asked them a series of 100 questions, like “What is the capital of France?” ” The researchers weren’t sure why internet access affected behavior.

Consulting 104

Consulting Sales Retail Books 104

Beyond Philosophy

MARCH 23, 2018

A Tufts University researcher named Silke Forbes thought it odd that she arrived 30 minutes early on a flight from Cleveland to Washington. Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. What was really going on here?

Airlines 124

Airlines Management Transportation Reference 124