2020 Research

NOVEMBER 27, 2023

There are three main trends we have observed. First, we’re seeing a lot more usability studies and things that require touch, taste, and smell. The final trend is that we aren’t seeing as many client observers as before. Our back rooms just aren’t as full for the same type of study as we would’ve done many years ago.

Webinar 59

Webinar 2024 Definition Healthcare 59

Customer Bliss

NOVEMBER 6, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. You may remember from your Anthropology 101 class in college that anthropology is the study of human societies and that ethnography is the study of the customs of individual people and cultures.

Hospitality 190

Hospitality Chief Customer Officer Feedback Customers 190

Beyond Philosophy

DECEMBER 22, 2015

When we look at the tactics, or types, of content marketers are applying, studies are showing that social media has become the most popular, knocking articles out of the leadership position. There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings.

Magazine 92

Magazine Marketing Social Media Consumers 92

BirdEye

JANUARY 25, 2024

In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes. Now, let’s peel back the layers of what we’ve found in our latest study on the state of Google Business Profiles.

2024 58

2024 Insights Automotive Hospitality 58

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Tune in to learn more! Creating Loyalty that Lasts.

ROI 143

ROI Books Customers Definition 143

Beyond Philosophy

JULY 16, 2015

When you hear a person (read Customer) sigh, what do you think they are communicating? It’s important to identify what nonverbal clues like a sigh communicates—whether you are the one that heard it or the one that is doing it. I know I must sigh, but like the puzzlers in the Oslo study, I don’t notice it every time I do it.

Net Promoter Score 134

Net Promoter Score Communication Webinar Customer Centricity 134

Beyond Philosophy

MARCH 7, 2019

I don’t know that we had any idea what we would do with it, either. What I wish I would have known then is that research is vital to moving your Customer Experience to the next level. The term comes from anthropology where you go and live with villagers in the jungle for ten years and study them by participating in their culture.

Measurement 122

Measurement Presentation Fashion Consulting 122

Customers That Stick

DECEMBER 11, 2014

Here at CTS Service Solutions, we recently performed a survey designed to find out how consumers feel about holiday shopping and to see what customers are actually experiencing during the holiday shopping season. We asked an open ended question: “What do you dislike most about holiday shopping?” Blog Uncategorized'

2014 160

2014 Customer Experience Retail Blog 160

BirdEye

JANUARY 25, 2024

In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes. Now, let’s peel back the layers of what we’ve found in our latest study on the state of Google Business Profiles.

2024 52

2024 Insights Automotive Hospitality 52

SaleMove

AUGUST 28, 2020

What typically happens when a new prospective customer lands on your website? Attracting visitors on your web properties is only half the battle, but what happens next can make or break a relationship. A Raddon study found that the younger generation is still fond of megabanks and ?

Banking 63

Banking Social Media Customer Service Representative Reference 63

BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. Table of contents What is social listening? Social listening refers to observing conversations about your brand, product, or industry across all social networks.

Social Media 98

Social Media Feedback Insights Brands 98

Customer Bliss

APRIL 11, 2018

After studying hundreds of forward-thinking organizations and leaders, I’ve observed six actions that build companies that show up as “make-mom-proud” companies: meaning that they grow, by taking actions in their business congruent to those valuable life lessons we all learned as kids. Acts of Trust Are Necessary.

Hotels 209

Hotels Insurance Books Banking 209

Beyond Philosophy

NOVEMBER 23, 2023

” One is the Actual Self, which is what we observe in our behavior and how we perform. Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued? I regret buying my Sony TV. The menu system is not very intuitive. It’s slow.

Feedback 78

Feedback Loyalty Brands Sales 78

SurveySparrow

APRIL 28, 2023

The Evolution of Consumer Buying Behavior Research The study of consumer buying behavior has a rich history that spans over a century. Learning can occur through various channels, including personal experience, observation, and communication. Lifestyle: A consumer’s lifestyle can affect their complex buying behavior.

Consumers 52

Consumers E Commerce Advertising Social Media 52

Lumoa

APRIL 4, 2023

Because this insight allows you to tailor your retention strategies to observed realities rather than projected estimations. Because this insight allows you to tailor your retention strategies to observed realities rather than projected estimations. One of the best ways to do that is through a customer profile analysis.

Customer Retention 83

Customer Retention Customer Journey Customers 2019 83

Natalie Petouhof

AUGUST 15, 2022

Using a process like the OODA loop (observe-orient-decide-act), to ensure the company is constantly iterating and pivoting to strive towards empathetic centricity. Original Article by By Stephen Leaden. It is about putting yourself in the customer’s “shoes” and their state, thoughts, and feelings. The answer is not that easy.

Employee Experience 52

Employee Experience Contact Center Books Culture 52

Experience Investigators by 360Connext

JULY 20, 2015

But what I tend to enjoy the most are those revelations that require more nuance. There is no case for your 2008 case study. The following is a Best of 360Connext post. Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. live support, customer service call centers).

Online Experience 235

Online Experience 2008 Social Media Consulting 235

Beyond Philosophy

OCTOBER 25, 2017

Over the course of two months, researchers changed the music, made observations, and asked shoppers when they were leaving if they remember music playing in the store. What they discovered was that music did affect their behavior, in the following ways: When fast music played, people went through the store more quickly. Are we drunk?

2017 125

2017 Download Books Consulting 125

ProProfs Chat

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys.

Definition 95

Definition Net Promoter Score NPS Loyalty 95

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. Table of contents What is local advertising? Frequently asked questions about local advertising Final thoughts on local advertising What is local advertising? This tool is dynamic and easy to use.

Advertising 98

Advertising Social Media Events Magazine 98

Beyond Philosophy

SEPTEMBER 10, 2020

Another way is to do the opposite, meaning we update our ideas to be consistent with what we see out in the world. . Moreover, resolving your conflict by changing either your thoughts or actions is a bit dull to study. For example, I think the Luton Town Football Club is the best team in the world. Or they do in my mind anyway. .

Sports 183

Sports Leadership Books Consulting 183

SurveySparrow

MAY 18, 2021

But what is primary research? Well, this blog will talk about primary research in detail. What Is Primary Research? The researchers use multiple ways like – surveys, observations, and interviews to conduct primary research. Observations. Let’s get started. The 3 Types Of Primary Research. Signup for Free.

Entertainment 52

Entertainment Marketing Information Feedback 52

Beyond Philosophy

NOVEMBER 11, 2014

“ Most of the time, what we do, is what we do most of the time”. One study from Duke University estimated that habits shape 45 percent of the choices we make every day, not conscious decision making as you might have thought. The statisticians know, however, and marketers want to know what they know. Habits and Marketing.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Stella Connect

JANUARY 12, 2022

60% of respondents in the research study said they would stop buying from a brand after a less-than-ideal service interaction. It provides every agent the opportunity to observe what customers thought of their service interactions — both the good and the bad — and understand how they can perform at a higher level in the future.

Customer Service Training 69

Customer Service Training Engagement Customer Service Feedback 69

ijgolding

FEBRUARY 5, 2018

I feel genuinely blessed that so many people believed in what I am doing enough to pledge their support to make my dream come true. Although I was studying accounting and finance at the time, I started out in sales and marketing. What happened next? Tell me a little about your background? I became a marketing consultant!!

Culture 105

Culture Measurement 2008 Books 105

SurveySparrow

OCTOBER 19, 2023

In this blog, we will look into the methods, steps, examples, and all that you need to know about probability sampling. So, what is sampling? So, what is sampling? What is Probability Sampling? What is Probability Sampling? You just employed probability sampling. It helps streamline the process of decision-making.

Insights 52

Insights Reference Information Consumers 52

Integrity Solutions

JULY 22, 2021

When you hear the word “coach”, what comes to mind? Isn’t that what you want to do when coaching? Isn’t that what you want to do when coaching? Studies from the Sales Executive Council, Gallup Research and Harvard Business Review has shown that employees who have had manager coaching: ? The Business Case for Coaching.

Sales 106

Sales Transportation Sports Engagement 106

SurveySparrow

OCTOBER 13, 2023

In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses.

Feedback 52

Feedback E Commerce Social Media E-support 52

Beyond Philosophy

FEBRUARY 3, 2015

What about when you are choosing something more mundane, like bread or shaving foam? Michael Aagaard on Contentverve.com points out all the statistical changes they were able to observe by tweaking the call to action buttons (CTA) on websites. What about Call to Action in the Retail Experience? The Consequence of Choice.

CEM 122

CEM 2004 Books Retail 122

PeopleMetrics

OCTOBER 14, 2015

So speeding into autumn, full tilt toward the winter—it happened that I found an interesting research study about ants. In the aforementioned study , researchers watched five ant colonies over the course of two weeks. were inactive at least half the time they were observed, and 25.1% What does that say about us, dear humans?

Customer Centricity 92

Customer Centricity Engagement Culture Customers 92

Beyond Philosophy

JULY 5, 2016

What makes this question so profound, and so pivotal, in customer experience optimization today is that every aspect of value delivery is at play. Much of this is, culturally, operationally, and from a communications perspective, what we have been describing as “inside-out advocacy” for years. Michael Lowenstein, Ph.D.,

Customer Experience 84

Customer Experience Customer Centricity Leadership Culture 84

BirdEye

SEPTEMBER 6, 2023

This blog post explores how local businesses can leverage marketing surveys to gain a strategic advantage in the industry. Table of contents What is a market survey? Knowing your customer is your business’s first and best competitive advantage. Why do businesses conduct market research surveys?

Marketing 58

Marketing NPS Advertising Brands 58

Avaya

OCTOBER 25, 2018

This blog is authored by Dale Conwell, Vice President, C3i Solutions. This blog was first published July 12, 2018 on the C3i Solutions blog. Our recent channel surfing study suggests not. With over 300 responses to the survey, this is what we learned: Only 1 in 10 Consumers are Contacting Your Brand.

Consumers 47

Consumers Brands Engagement E Commerce 47

Totango

JULY 24, 2020

What Is Client Expansion? Client expansion is the bird-in-the-hand approach to B2B enterprise growth. Just as the proverb implies, there is a lot of potential in the assets you already influence. The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for.

B2B 62

B2B Customer Success Customer Centricity Voice of Customer 62

Horizon CX

MARCH 19, 2022

So, what exactly is AI and how are organizations applying it, and most importantly, how does it either enrich or diminish the Customer Experience? A recent study from BCG Gamma got my attention. But I digress, that’s another topic for another blog. Let’s start with a brief definition of AI to get us on the same page.

Customer Journey 52

Customer Journey Touchpoint Seminar Average Handle Time 52

Beyond Philosophy

JULY 12, 2018

what customers want) could change and the work you do on the route (i.e., In other words, what got you where you needed to go yesterday is not going to get you where you need to go today. People have changed their expectations or they didn’t tell you the truth about what they want in the first place.

Consulting 68

Consulting Customers Customer Experience Customer Centricity 68

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. Many people were working from home this year, were you?

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71