CSM Magazine

APRIL 25, 2024

Use your unique history, values, or mission to connect on an emotional level, making your brand memorable and encouraging customer loyalty. Maintaining a Strong Online Presence In the digital age, an online presence is crucial for attracting customers. However, it offers substantial rewards in terms of customer engagement and loyalty.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Avaya

MARCH 13, 2017

They must transform traditional client-facing processes—welcoming guests, carrying luggage, front desk registration—with technology that is open, agile, and integrated enough to support the future of the customer experience. The hotel of the future is already here, and it’s built on the promise of enhanced customer experiences (and returns).

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Strativity

MAY 25, 2023

To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. Understand the experience your customers are hungry for. Sample new channels to reach new customers. Cheese Entertainment, FOCUS Brands, Whataburger, 7-Eleven, Keurig, Dr Pepper and other brands.

Brands 52

Brands Loyalty Programs E-support 2022 52

ViiBE Blog

JUNE 2, 2021

With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-free experience for customers. Secondly, augmented reality technology can be widely used in after-sales and customer services.

Retail 52

Retail Sales Entertainment 2024 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause.

Magazine 52

Magazine Loyalty Innovation 2020 52

Quadient

JANUARY 21, 2022

Organizations engaging in personalized communications are seeing great results across the entire customer lifecycle; particularly, an increase in engagement. Engagement is crucial in determining the overall policyholder experience and the depth of relationship they have with your brand. . Know your audience.

Insurance 52

Insurance Customer Experience Customer Journey Mapping Touchpoint 52

SurveySparrow

SEPTEMBER 5, 2023

Advanced data analytics allow brands to anticipate customer preferences, recommend tailored features, and even suggest maintenance schedules based on individual usage patterns. Omnichannel Engagement for Seamless Experiences From online browsing to in-person dealership visits, customers expect a seamless transition across channels.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Alida

JULY 28, 2016

More importantly, big data lacks actionable information with which marketers, insight professionals, customer experience leaders and innovators can make effective decisions that benefit their customers and their bottom line. Using customer engagement to humanize big data.

2010 160

2010 Social Media 2016 2013 160

C Space

APRIL 3, 2020

They are: Activators: Looking to adapt or innovate immediately, well-positioned to contribute directly to public health efforts, currently very active and engaged. These brands’ CMOs, CEOs and COOs need to communicate detailed instructions and updates to their customers regularly.

Entertainment 75

Entertainment Communication Healthcare Presentation 75

Avaya

JUNE 22, 2017

(You don’t want to gamble with customer engagement strategies—save your bets for after hours at the black jack table.) Plus there will be numerous opportunities to meet subject matter experts in the invitation-only, relaxed-social-setting Avaya Innovation Lounge. Explore your customer experience.

Call Center 51

Call Center Contact Center Customer Experience Customer Journey Mapping 51

Lithium

MAY 2, 2023

Suddenly every brand now had a mainline into their customer’s entertainment feeds. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

2023 52

2023 Webinar Entertainment Social Media 52

Optimove

OCTOBER 4, 2022

2023 is likely to bring more hurdles, but directly alongside will be more opportunities to deliver finely tuned customer experiences that cultivate loyalty and power growth. Improved engagement? They get to deliver a superior UX to keep customers engaged, which cements loyalty. Let’s jump in and see where we’re headed ….

2023 52

2023 2025 2024 Competitive Advantage 52

Eptica

MARCH 18, 2016

Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices. An entertainment retailer took 152 hours to answer an email, then responded to the same question on Facebook in 6 minutes. Author: Pauline Ashenden Retail is one of the most competitive sectors in the economy.

Retail 49

Retail E Commerce Customer Service Entertainment 49

Storyminers

JUNE 3, 2022

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 59

Customer Experience 2016 2017 Wireless 59

SurveySparrow

NOVEMBER 28, 2019

Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. Here, you get a chance to connect and engage with the best and leading CX experts of the era.

2020 96

2020 Customer Experience Workshop 2019 96

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. The way brands engage with customers will change dramatically in the next 2-3 years.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. Build/embed custom communications into the CX: Hoteliers can tap into new engagement opportunities by creating or embedding custom, real-time communication capabilities into the customer experience.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. How will COVID-19 affect Customer Experience? Automation is the future.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Experience Investigators by 360Connext

APRIL 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. Customer Delight Through Personalized Experiences. Disaster Alert: Proactive Customer Service to the Rescue. These small moments matter.

Brands 266

Brands 2013 2014 Retail 266

Eptica

OCTOBER 30, 2015

They demand the same excellent customer experience when dealing with a utility or bank as when buying a book or DVD online. Therefore every brand, irrespective of sector, needs to benchmark themselves against the best and continuously innovate to win and retain customers. What makes customer experience difficult?

Customer Experience 75

Customer Experience Transportation Insurance 2015 75

Experience Investigators by 360Connext

OCTOBER 31, 2014

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. Google Doodles are delightful and engaging, but imagine the surprise when they personalized it one day for a lady's birthay!! These small moments matter.

2013 197

2013 E-support 2014 Social Media 197

PeopleMetrics

MARCH 13, 2015

Its aim is to support the free flow of information up, down, and across organizational silos—leading to better decision-making, more efficient operations, and greater engagement and connection to one''s work, colleagues, and company. Communication is core to customer centricity. It''s about time. Shine a spotlight behind the curtain.

Communication 109

Communication Customer Experience Net Promoter Score Customer Centricity 109

Chattermill

SEPTEMBER 11, 2019

The rise of the entertainment platform is a true tale of disruption. The goal of the post is to distil some of the actionable key takeaways for customer experience practitioners. They’re shaking up the entertainment industry and offer a blueprint for delighting customers. Todd Yellin, Netflix’s VP of Product Innovation.

Customer Experience 76

Customer Experience Touchpoint Entertainment 2016 76

Experience Investigators by 360Connext

JANUARY 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. Google Doodles are delightful and engaging, but imagine the surprise when they personalized it one day for a lady's birthay!! These small moments matter.

2013 252

2013 Customer Service E-support 2014 252

SurveySparrow

NOVEMBER 28, 2019

Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. Here, you get a chance to connect and engage with the best and leading CX experts of the era.

2020 52

2020 Customer Experience Workshop Events 52

Avaya

OCTOBER 31, 2016

That’s a lot of data, and it all drives the customer communications experience that the CMO is responsible for. Think about it: among these millions of daily interactions are customers engaging and communicating with their favorite brands.

Technology 74

Technology Marketing 2017 Social Media 74

SaleMove

JANUARY 24, 2019

Informed, entertaining, enlightening. (In If you’re looking behind you: American Innovations. Three very smart women—journalist Christina Warren, video game developer Brianna Wu and video producer Simone de Rochefort—chat about anything and everything that’s even remotely tech related. Gateway episode: “Rocket 194: iPhone Hypocrisy”.

Entertainment 49

Entertainment Technology Innovation Blog 49

Eptica

MARCH 2, 2016

Disney builds emotional engagement with consumers and ensures that the overall experience is flawless and consistent across movies, TV shows, theme parks and merchandise. Keep innovating and improving the experience to grow trust with your customers. Share this page on: Tweet.

Customer Experience 60

Customer Experience 2016 Consumers Entertainment 60

Avaya

JULY 22, 2016

But from an innovation, what’s-next perspective, we agree with Google: we need to be innovating for a world that is quickly embracing AI-first. Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality.

Customer Experience 56

Customer Experience Contact Center Entertainment Innovation 56

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. How can people appreciate these innovations if they don’t even know how or when to use them?

Entertainment 45

Entertainment Customer Service Social Media Healthcare 45

Storyminers

JANUARY 12, 2017

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 68

Customer Experience 2017 2016 Wireless 68

Natalie Petouhof

FEBRUARY 24, 2016

It will be the year that customers return to stores because technology is engaging them in new ways, making them want to buy more and come back. Engaging Customers During the Shopping Experience is Essential for Today’s Retailers. Customer Behavior Can Be Predicted. Read more about modern POS devices here.

Retail 40

Retail Innovation Competitive Advantage Technology 40

SaleMove

JANUARY 24, 2019

Informed, entertaining, enlightening. (In If you’re looking behind you: American Innovations. Three very smart women—journalist Christina Warren, video game developer Brianna Wu and video producer Simone de Rochefort—chat about anything and everything that’s even remotely tech related. Gateway episode: “Rocket 194: iPhone Hypocrisy”.

Entertainment 40

Entertainment Technology Innovation Information 40

SaleMove

JANUARY 24, 2019

Informed, entertaining, enlightening. (In If you’re looking behind you: American Innovations. Three very smart women—journalist Christina Warren, video game developer Brianna Wu and video producer Simone de Rochefort—chat about anything and everything that’s even remotely tech related. Gateway episode: “Rocket 194: iPhone Hypocrisy”.

Entertainment 40

Entertainment Technology Innovation Blog 40

CXApp

DECEMBER 5, 2017

Voice assistant devices like Amazon Echo (Alexa), Siri, Google Assistant (Google Home), and Microsoft’s Cortana are revolutionizing both customer engagements and product interactions. Voice activation and smart reply technologies can be used to augment the modern customer experience.

Customer Experience 40

Customer Experience Multi-Channel Wireless Entertainment 40

Storyminers

JANUARY 12, 2017

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 55

Customer Experience 2017 2016 Wireless 55

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84