CSM Magazine

FEBRUARY 16, 2024

The event will play host to a wide range of showcases from various businesses, each sharing solutions and technology focused on different aspects of customer experience management. Finalists will proudly showcase their awards at their respective booths!

Contact Center 52

Contact Center 2024 Seminar Insights 52

ShepHyken

OCTOBER 16, 2023

Top Takeaways: Building a solid customer experience foundation is essential for all businesses, regardless of their industry or target audience. Andrew shares the four key steps to deliver experiences that lead to customer satisfaction, repeat business, and retention. Get your CX house in order. Embrace AI.

Customer Experience 88

Customer Experience B2C Government B2B 88

ShepHyken

JANUARY 23, 2024

If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. As I typed the same thing onto each form repeatedly, I thought, “What a waste of time for the customer – or, in this case, the patient.” Don’t bog the customer down. I’m okay!)

Workshop 86

Workshop Insurance Banking Customer Service Training 86

InMoment XI

APRIL 3, 2013

I’m thrilled that Allegiance is a 2013 Temkin Group Customer Experience Vendor Excellence Award Winner! Of course, big thanks to Temkin Group and the judging panel as well for using this award to evangelize customer experience (CX) work.

2013 200

2013 Loyalty Customer Experience Customers 200

InMoment XI

APRIL 3, 2013

I’m thrilled that Allegiance is a 2013 Temkin Group Customer Experience Vendor Excellence Award Winner! Of course, big thanks to Temkin Group and the judging panel as well for using this award to evangelize customer experience (CX) work.

2013 200

2013 Loyalty Customer Experience Customers 200

InMoment XI

APRIL 3, 2013

I’m thrilled that Allegiance is a 2013 Temkin Group Customer Experience Vendor Excellence Award Winner! Of course, big thanks to Temkin Group and the judging panel as well for using this award to evangelize customer experience (CX) work.

2013 200

2013 Loyalty Customer Experience Customers 200

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. About ChurnZero: . For more information visit [link].

2021 98

2021 B2B Healthcare Touchpoint 98

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ChurnZero

MARCH 31, 2021

ChurnZero has been recognized as a leader among Customer Success Software. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. These awards are based directly on feedback from their customers. out of 10 for customer support and an 8.0

2021 98

2021 B2B 2016 Touchpoint 98

inQuba

SEPTEMBER 30, 2022

inQuba Scoops Microsoft ISV Partner of the Year Award (Financial Services Industry Solutions) for Second Year Running Announced on 28 September, the annual Awards are held annually to recognize and honour South African technology companies which have excelled in delivering Microsoft solutions over Microsoft’s financial year, ending 30 June 2022. “We

2022 52

2022 Telecommunications 2010 Hospitality 52

CSM Magazine

FEBRUARY 8, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022. To be shortlisted in the CX Awards Best Compliance Product category is therefore testament that this approach works.

2022 52

2022 Events Innovation Customer Base 52

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Gainsight PX earned TrustRadius’ most coveted Top Rated Award.

Leadership 52

Leadership 2023 Customer Satisfaction Customer Success 52

BlueOcean

AUGUST 6, 2020

You may have pushed pause on your decision to find a new customer care outsourcer, but now’s the time to dive back in. And second, there’s no doubt that the pandemic and the social justice movement has evolved what you need from a customer service provider – and your RFP should reflect that. Reporting Customization and Client Access.

Contact Center 156

Contact Center Customer Care 2020 Culture 156

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? As a Customer Success company, this award couldn’t be closer to our hearts. 1: We’re more than a vendor. 2: We help customers grow professionally.

2022 98

2022 Customer Success Roadmap Events 98

eGain Blogs

MARCH 7, 2023

Big CRM vendors like Salesforce and Microsoft, and upstarts like Shelf and KMS Lighthouse did not make it either. It is experienced with telephony, CRM and ECM integrations, and 80% of its customers deploy the agent assist module. This is a great first validation step for eGain, the KM leader, in the enterprise conversational AI space.

Contact Center 52

Contact Center 2022 2024 2023 52

Calabrio

FEBRUARY 26, 2021

Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – and many companies finally recognized that new strategies were needed to their customers’ needs at the forefront. Winning Products to Enable Customer Success.

Innovation 52

Innovation Contact Center 2021 Magazine 52

eGain Blogs

NOVEMBER 7, 2022

Stories of innovative breakthroughs and learning experiences from KM practitioners as they steer their organizations into the future. eGain is a Knowledge Management (KM) pioneer having entered the sphere of knowledge-powered customer engagement 2o years ago. Our KM solution has won many awards and recognition since its launch.

2022 52

2022 Contact Center Government Innovation 52

COPC

SEPTEMBER 30, 2022

The innovative technology aligns quality results with the customer experience and key business metrics. First awarded this prestigious recognition in March 2021, COPC Inc. Increasing the ROI as well as their ability to increase customer satisfaction and loyalty.”. WINTER PARK, Fla., 26, 2022—  COPC Inc. Visit COPC Inc.’s

Contact Center 64

Contact Center 2022 Call Center 2021 64

ShepHyken

SEPTEMBER 15, 2020

Understanding Customers’ Values in a Digital Age. How AI and Human Partnership Can Create a Better Customer Experience. They discuss how automation can eliminate friction and create a better buying and selling experience for customers in a new digital age. Think of AI instead as IA, or intelligent assistant.

E Commerce 124

E Commerce E-support Omnichannel B2C 124

ChurnZero

FEBRUARY 11, 2022

Love is in the air TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! The most beloved products were determined by how often customers used the word “love” to describe the company and software.

2022 52

2022 Touchpoint B2B Customer Satisfaction 52

inQuba

OCTOBER 18, 2021

Leading Customer Journey Management and Customer Experience (CX) software company, inQuba, has been announced as Microsoft’s ISV Partner of the Year, Industry Solution, Financial Services Industry. This year’s Partner Awards acted as a reminder of the digital transformation journeys so many of our customers are undertaking.

Financial 52

Financial 2010 2021 Customer Journey 52

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. For more information visit [link].

2021 52

2021 B2B Healthcare Touchpoint 52

ShepHyken

AUGUST 18, 2020

Customer Service and Community Support. How to Use Customer Experience as a Brand Identity. They discuss how Michael and Bonnie built a successful wine business from the ground up by focusing on customer service and experience. Top Takeaways: Creating a good customer experience requires doing research.

Customer Service 121

Customer Service Culture Feedback Information 121

ShepHyken

FEBRUARY 18, 2020

The Customer Experience Revolution. How to Fish the “Big Data Lake” for Customer Experience Insights. They discuss the importance of investing in the customer experience and how CX professionals can communicate that need with leadership and executives. Shep Hyken interviews Claire Sporton.

Multi-Channel 117

Multi-Channel ROI Leadership NPS 117

ChurnZero

SEPTEMBER 23, 2020

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. You can view the full award recipient list here. .

2020 98

2020 B2B Healthcare Touchpoint 98

ReviewTrackers

SEPTEMBER 20, 2020

The site also offers a suite of planning tools — including checklists, wedding day timelines, vendor lists — for helping stay organized. The site rates these vendors and providers with a collection of TheKnot reviews, which are based on the opinions and experiences of other customers. TheKnot.com for Business.

Hotels 123

Hotels Feedback Consumers Demo 123

Clarabridge

APRIL 4, 2017

Last week, Clarabridge won a Temkin Group CX Vendor Excellence Award for the third time. According to the Temkin Group website, “Temkin Group CX Vendor Excellence Awards recognize any type of vendor (software company, research firm, consultant, etc.) that helps its clients deliver great customer experience.”

Airlines 66

Airlines Social Media Insurance Customer Experience Management 66

ShepHyken

JANUARY 14, 2020

Simple is Transformative in the Customer Experience. They discuss the secrets of driving customer loyalty and a good customer experience (CX). Top Takeaways: The biggest challenge facing business today is how to more effectively engage and connect with customers. Shep Hyken interviews Matt Gillin.

Competitive Advantage 109

Competitive Advantage Loyalty Communication Connections 109

Quadient

MAY 12, 2022

Cheers to customer success! Customer reviews are among Quadient’s favorite sources of feedback because they bring our products and services to life. Public customer reviews on third-party sites often provide contextual detail about how our products and services are being leveraged to drive better customer experiences.

Customer Success 52

Customer Success Customer Journey Mapping 2007 Document 52

ShepHyken

APRIL 14, 2020

How to Stay Productive and Deliver Amazing Customer Experiences from Far Away. They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. You have to lead differently, think differently and interact with your vendors differently.

2008 121

2008 Communication Connections Loyalty 121

Confirmit

APRIL 2, 2020

Find out what it's like to partner with us for your Market Research, Customer Experience or Employee Experience activities. We aim to be much more than a vendor, and that shows in the relationships we build with our clients. Thinking about working with Confirmit? GSK, LexisNexis, Mars Inc.,

2019 52

2019 Books Culture Employee Experience 52

Avaya

OCTOBER 7, 2016

The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them to find information to solve issues. Despite playing such a crucial role in customer engagement, contact centers don’t always get the attention they deserve.

Contact Center 81

Contact Center Customer Experience Omnichannel 2016 81

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . In 2019, Spitch was recognized by Gartner as a “cool vendor” in speech and natural language, in a corresponding report.

Virtual Agent 59

Virtual Agent Multi-Channel Banking 2019 59

Confirmit

JANUARY 14, 2020

They have advisors, doctors and nurses based around the world, helping provide a multi-lingual service – giving customers the benefit of their international experience. Bupa Global’s award-winning customer experience program is focused on putting customers at the heart of the business.

2019 52

2019 Books Culture Customer Journey 52

TechSee

DECEMBER 16, 2020

Last month, we announced this exciting partnership , which was the culmination of a mutual journey that began with an investment by Salesforce Ventures two years ago, an offering in the Salesforce AppExchange, a mutual award in the TM forum, and recognition in Gartner’s Cool Vendors in CRM Customer Service and Support 2020 report.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

ShepHyken

JANUARY 12, 2021

The New, Better Customer Experience. How to Drive a Customer-Centric Culture. They discuss strategies for creating customer-centricity by improving the employee and customer experiences. Top Takeaways: There are two halves to customer centricity. Employee needs will continue to change moving forward.

Customer Centricity 75

Customer Centricity Return on Investment Employee Experience Leadership 75

ClientSuccess

APRIL 28, 2021

Conversations by ClientSuccess TM provides a better way for customer success managers to communicate & collaborate with their customers. Conversations empowers front-line customer success managers (CSMs) to engage with customers in a faster and more authentic way.

Customer Success 52

Customer Success 2021 B2B 2020 52