Integrity Solutions

APRIL 19, 2019

This blog was adapted from a chapter of The People Principle: A Revolutionary Redefinition of Leadership by Integrity Solutions’ founder Ron Willingham. The post People Rise to Their Belief of Your Belief in Them appeared first on Integrity Solutions.

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CSM Practice

APRIL 16, 2019

In this blog, I’m going to share best practices and proven tactics to help your company increase new business deals, accelerate your sales cycle and increase net retention rate using best of breed advocacy playbooks for Customer Success teams. I’d like to end the blog by re-emphasizing the term “Advocacy Pipeline”. identify w???

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Grade.us

APRIL 16, 2019

Where others might sit down with blogs and websites written by other SEO professionals, Bill goes straight to the source, mining patent requests for insights about what Google and other companies driving the world of search are up to. Whether that involves reading other SEOs blog posts or Twitter streams about SEO or Google Blog Posts.

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NICE inContact

APRIL 18, 2019

appeared first on NICE inContact Blog. In The Perfect Pair: Quality & Analytics in your Contact Center , you’ll learn how analytics and QM come together to drive a more efficient and satisfactory customer experience. to take the first steps toward utilizing analytics to drive impressive quality in your organization.

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Avaya

APRIL 15, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog. Gareiss leads Nemertes Digital Transformation research.

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Call Experts

APRIL 18, 2019

More Blogs Menu. Q: Is there a link to your recipe for people who want to try? A: This link is a good starting place for anyone wanting to try it. Watch video on youtube: [link]. Team Member Skills Highlight: Peter McKenzie. Tips for getting new customers. Team Member Skills Highlight: Scott Witte.

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Gainsight

APRIL 17, 2019

I want to use this blog to walk you through how I use Gainsight PX in a typical week, so you can get an idea of what that feeling is like too. We couldn’t do any of the basic user analytics that I know my friends at B2C companies did in their sleep. In reviewing a feature.

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ShepHyken

APRIL 19, 2019

The post Guest Blog: The Art of the Survey – Why one question is more than enough appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Burger King Serves Up Subscription Coffee.

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Bold360

APRIL 17, 2019

The post AI IRL Podcast Episode 15: Understanding the Customer Engagement Maturity Model (part 1) appeared first on Bold360 Blog. If you don’t use iTunes, you can use this link here.

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Survicate

APRIL 17, 2019

For instance, blog readers can be prompted to sign up for your newsletters, whereas pricing page visitors can be offered a Free demo call. Surveys & forms displayed on your website can be used to generate new leads in Mailchimp.

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Education Services Group

APRIL 18, 2019

In general (like we do in this blog), we tell people to use “we” pronouns when speaking on behalf of the company. But there’s a big difference between this blog and a one-on-one conversation. The person on the phone shouldn’t sound like the emotionless face of a big company, they should sound like a person.

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Centercode

APRIL 16, 2019

By the end of this blog post, you’ll have a deeper understanding of how investing time into your beta program metrics can demonstrate your program’s worth to executive leadership. Measuring Beta Program Success.

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Beyond Philosophy

APRIL 18, 2019

If you give people the option to shop somewhere that only had a few choices or another venue with a wide selection, people almost always go for the larger selection. However, sorting through options can feel overwhelming. Too many choices in your Customer Experience are a terrible thing. Of course, too little choice is not great either.

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ClientSuccess

APRIL 19, 2019

Blog Posts: 6 Listening Techniques of Great Customer Success Leaders. Check out our resources below for more customer success best practices and insights for how your organization can build strong customer relationships: eBooks: 5 Ways to Surprise & Delight Your Customers. 3 Steps to Putting Customers First.

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Grade.us

APRIL 19, 2019

Look through your email, social media, or blog comments to find praise from customers. About the Author Alexa Lemzy Alexa Lemzy is a customer support expert and blog editor at TextMagic. The post The Importance of Business Reviews in the Wedding Industry appeared first on Blog | Grade.us Feel free to follow her on Twitter.

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Chadwick Martin Bailey

APRIL 16, 2019

The puns are just too good to pass up in this blog series. In the meantime, if you’re interested in learning more about this research or our EMPACT approach, check out this recorded (quick) webinar: *Sorry again!

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Help Scout

APRIL 16, 2019

Subscribe to our blog and HelpU email newsletters. It means continuous learning and development. Check out some of our top resources to keep improving your online customer service and stay ahead of the curve: Browse our customer service playlists. Join the Support Driven community. Read some of our favorite customer service books.

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Qualtrics

APRIL 17, 2019

In this blog, she draws upon her latest Higher Education Donor Experience Research Project to identify some UK colleges doing good work in donor engagement. When I first joined higher education development in 2011, my job description consisted of a list of tasks.

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Gainsight

APRIL 15, 2019

Click here to read last year’s Pulse recap blog and scroll down to the bottom. So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? In this blog, I want to drill down on what you wanted improved and go into detail on what exactly we’re doing this year to improve.

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GetFeedback

APRIL 18, 2019

For example, your landing page, navigation bar as well as product pages and blog posts should come off as friendly and inviting. For example, if a customer wants to contact a support agent while reading one of your blog posts, they should be able to do so in two clicks or less. Feel free to contact Leona on Facebook and Twitter.

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NICE inContact

APRIL 16, 2019

The post Interactions EMEA Welcomes Stephen Fry as Keynote appeared first on NICE inContact Blog. Save your seat and don’t miss your chance to hear first-hand from the tech enthusiast and polymath, the incomparable Stephen Fry! Register Now. Please use this Promotion Code for Registration: ICiLdn19.

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Bold360

APRIL 18, 2019

The post The Future of CX, Today: Join Us For CXNext 2019 appeared first on Bold360 Blog. Want to learn more about CXNext – check out our event page. We have a limited number of seats, so save your spot today!

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Upstream Works

APRIL 16, 2019

In this episode of Natilik Live, Upstream Works’ Jeff Palmer discusses a future-proof CX strategy that protects brands from the potential pitfalls of silos –system, channel, or data – and highlights how choice and flexibility are key to a winning CX strategy.

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Thematic

APRIL 17, 2019

Interview with Arianna McClain, Director of UX at Cruise. Alyona: Arianna, you’ve had an amazing career in such a short time. You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. How did you get into this exciting field? Arianna: How did I get here? It was definitely accidental.

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Forrester's Customer Insights

APRIL 17, 2019

In this blog post, I hope to clarify why this strategy may be misleading. I occasionally find people mapping their SOC capabilities to the ATT&CK framework by checking off specific techniques they have shown they are able to detect with the intent of measuring coverage within their SOC. There Are No Bad Actions, Only Bad […].

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Thematic

APRIL 17, 2019

Interview with Arianna McClain, Director of UX at Cruise. Alyona: Arianna, you’ve had an amazing career in such a short time. You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How did you get into this exciting field? Arianna: How did I get here?

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Storyminers

APRIL 17, 2019

A small change in course can change your future. That was the promise of StoryMiners’ PIVOT ON PURPOSE interactive workshop for the Georgia Mentor Protégé Council. The first event was held on April 16, 2019 at AT&T. The presentation part of the morning began with an overview of THE SHIFTS THAT SHIFT US TODAY.

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Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners.

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Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners.

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Bizagi

APRIL 14, 2019

The post How Government Can Stop Wasting Money on Software They Don’t Use appeared first on Bizagi Blog - Ideas for Delivering Digital Transformation. Find out more about how Bizagi is helping federal agencies from our CEO, Gustavo Gomez, in the video below from the Bizagi Public Sector Forum in Washington DC.

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One Millimeter Mindset

APRIL 18, 2019

Subscribe to my blog. Share your email address in the red box in the right column of this blog. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. Contact me here. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month.

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ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now.

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One Millimeter Mindset

APRIL 17, 2019

Subscribe to my blog. Share your email address in the red box in the right column of this blog. Let’s start a conversation that creates a more compelling business growth story for your organization. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Never miss another insightful post.

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Talkdesk

APRIL 17, 2019

Leverage review sites, travel blogs and local reviews to evaluate the attractions in your vacation destination. Trivago allows users to find their ideal hotel and price, leaving you with more time to plan the fun activities you’ll enjoy on vacation instead of worrying about how you’ll afford a place to stay.

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CustomerSuccessBox

APRIL 18, 2019

The post Segment and CustomerSuccessBox join hands to deliver customer success even faster appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox. Looking forward to working with the Segment customer base to offer Customer Success and driving more of our customers to Segment to make their instrumentation future proof.

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ClientSuccess

APRIL 15, 2019

Customer Success Blog: The Outcome Customer Journey: Defining Customer Handoffs, Success Metrics, and Outcome Between Departments. You can watch Julie Persofsky explain this methodology in more detail in her recent recorded whiteboard session , ‘How to Handle Churn as an Organization and Keep your Company Focused on Growth,’ available here.

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ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now.

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