Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. Both companies compete head to head with each other for customers. I saw very few people who weren’t yet customers of Medallia.

NPS 62

NPS Hotels Events Demo 62

Oracle

MARCH 3, 2021

For more than a decade, the Markie Awards have applauded customer achievements. Each year, the judges receive hundreds of submissions worldwide for a small number of awards. We’re proud to continue to spotlight your achievements and creativity this year with the 15th annual Markie Awards! How can I share a story?

Advertising 75

Advertising 2021 2020 Social Media 75

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels.

2022 52

2022 Consumers Insights Telecommunications 52

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

2023 52

2023 Events E Commerce Blog 52

SurveySensum

JANUARY 10, 2024

On a Sunday evening, I was relaxing on my couch, binge-watching my favorite series after a busy weekend. Like many others, this company was passionate about improving its services and relied on customer feedback. So, start scheduling customer surveys at the right time with SurveySensum. Let’s get started.

Events 52

Events NPS Webinar Demo 52

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Investing in advertising campaigns helps car dealerships: Boost brand awareness for their dealership group so customers choose them over their competitors.

Advertising 62

Advertising 2024 Automotive Social Media 62

Experience Investigators by 360Connext

APRIL 30, 2015

We know this technique as the peak-end rule , which not only helps retain customers after things go awry, but often has the power to forge stronger loyalty from an otherwise bad experience. Letting customers call the shots. Michaels put some real thought into this- not as an exit point, but as an important customer touchpoint.

Brands 266

Brands 2013 2014 Retail 266

Avaya

NOVEMBER 23, 2016

So the announcement that WhatsApp Video is here has been met with mass excitement. Today, many businesses are integrating social media platforms into their customer experience and this trend will soon be the norm. Is Facebook presenting an offer that businesses can’t refuse? The short answer is no.

Social Media 78

Social Media Innovation Contact Center Presentation 78

Customer Guru

JUNE 19, 2018

The leaders of Starbucks , the world’s favorite coffeehouse chain, have often encouraged their customers to consider the outlets to be a “third place” – a place where people spend their time outside of homes and offices: a perfect hangout spot. pic.twitter.com/0U4Pzs55Ci. pic.twitter.com/0U4Pzs55Ci.

2018 89

2018 Poor Customer Service Customer Retention 2015 89

Kustomer

JULY 1, 2021

While the past year forced consumers to shop in a whole new way, it also drastically accelerated digital transformation in a matter of months. Brands and consumers alike, who may have been hesitant to buy and sell online, are now embracing digital customer experiences like never before. So how do you deliver in this new digital world?

Retail 90

Retail Omnichannel E Commerce Brands 90

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

Sales 113

Sales Automotive Advertising Demo 113

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. For the last two years, we’ve all mostly been talking heads, framed in front of fake beaches and aerial views of our favorite cities. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube. Justin Garlock. Peter Armaly.

Interaction 52

Interaction 2022 Multi-Channel Customer Success 52

Retently

MARCH 18, 2019

Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

SurveySparrow

MAY 18, 2022

And numerous reports estimate that in another 10-20 years, 95% of all purchases will be through eCommerce. As a business wonder, if you want to disrupt this crowded online shopping space, you need to get in the minds of your customers. Don’t believe us? According to Statista, by 2023, e-commerce will account for more than $6.5

E Commerce 52

E Commerce E-support Customer Service Representative Brands 52

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. Digital is where innovation sits in the intersection of customer experience and your business outcomes” – Lyle Ekdahl.

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. Digital is where innovation sits in the intersection of customer experience and your business outcomes” – Lyle Ekdahl.

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Grade.us

AUGUST 16, 2021

Their year-over-year bookings have increased by 25 percent , with revenues growing by at least 6 percent annually. The better your visibility on TripAdvisor, the more customers you’ll see in your business. Reading Time: 9 minutes. Can TripAdvisor help you attract more guests? How has TripAdvisor? Not so for Derby Hotels.

Hotels 49

Hotels Travel Books Tourism 49

ProProfs Chat

FEBRUARY 13, 2020

“What can help me get committed and loyal customers?”. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers, . Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

NetBase

DECEMBER 28, 2018

Have you considered how important Instagram data was for your Christmas, Holiday and New Year campaigns? By June of this year, there were 1 billion monthly users on Instagram. We’re here to help! Instagramming for the Holidays. It’s hard to imagine a target audience that isn’t represented there. Speed to Market Matters.

Demo 49

Demo Brands Marketing Interaction 49

ProProfs Chat

JULY 30, 2021

The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? How familiar are they with your products or services? Image Source: Brand Master Academy.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

Kerry Bodine

JUNE 7, 2017

At a time when other US-based airlines were cutting leg room, eliminating meals, and charging for bags, JetBlue gave flyers room to stretch, provided free yummy snacks, and resisted financial pressure to nickel and dime its customers with fees. But are customers sticking with JetBlue? and “Trays. Never the two shall meet.”

Airlines 73

Airlines 2015 Magazine 2014 73

SurveySparrow

JANUARY 7, 2021

It’s a no brainer that covid-19 has brought major changes in every aspect of your customers’ life— purchasing behaviors, needs, and emotional mindset. Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Social Media 87

Social Media Customer Service Marketing Airlines 87

C Space

APRIL 28, 2020

This position makes it an interesting testing ground for how consumer behavior for high-end customers will change when stay-at-home orders lift. This position makes it an interesting testing ground for how consumer behavior for high-end customers will change when stay-at-home orders lift. The Brand Move Roundup – April 28, 2020.

2020 52

2020 Brands Wireless Social Media 52

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Their cultural habits are not merely lip service; it’s how they do business.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

C Space

JULY 8, 2020

Our goal remains the same: to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. Walmart plans to launch a new Amazon Prime -type subscription service later this month called Walmart+. The Brand Move Roundup – July 8, 2020. Today, Amazon is valued at $1.5

2020 40

2020 Brands E-support Travel 40

Kayako

JANUARY 24, 2018

At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences.

Customer Centricity 83

Customer Centricity 2018 Customer Service Customers 83

Gainsight

MAY 14, 2020

We know that, like us, most of you are in fuller houses right now, so we decided to enjoy a spoof of our old favorite—Full House. PTC talked us through customer success transformation as a marathon to win the race against churn. PTC talked us through customer success transformation as a marathon to win the race against churn.

NPS 52

NPS Customer Success B2C Social Media 52

Natalie Petouhof

AUGUST 13, 2015

Tweet There was a time when customers wrote a letter to customer service- ok that was a really long time ago. But not long ago, the phone was what a majority of people used to contact customer service. Customer Service is the New Marketing. It’s never made sense to me to provide bad service.

Customer Service 91

Customer Service Social Media Airlines Hotels 91

Talkdesk

JANUARY 17, 2017

To welcome the new year, we’re excited to announce a brand new Talkdesk product line: Callbar. This means you can use it wherever you need it, streamlining workflows and providing agents with more flexibility and time to focus on the customer. We created Callbar to provide maximum flexibility for contact centers.

Contact Center 52

Contact Center Download Brands Customer Service 52

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. It also implies that the customer can do this quite easily and freely, across a large proportion of a brand’s inventory, in its primary commerce channels.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

Talkdesk

MAY 17, 2016

Today, we announced Talkdesk Omnichannel, our multichannel customer communication platform including voice, SMS and video. We created Talkdesk Omnichannel to enable our users to interact with their customers wherever they feel most comfortable. Customer communication is being radically rethought. Urgency ↑ Emotion.

Omnichannel 40

Omnichannel Call Center Contact Center Fashion 40

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. The Brand Move Roundup – May 21, 2020. million minutes of content.

2020 52

2020 Brands E Commerce Travel 52

ENGAGE.cx

MARCH 9, 2017

Part 2 – Creating Loyalty with Customer Experience and Location. Cross-channel Customer Experiences and Product Shopability. In 2016, major brands like Walmart, REI, Belk and Target announced that omni-channel customers – or those that shopped across multiple channels – spent on average 2-4 times more than the average customer.

Loyalty 45

Loyalty Measurement Brands Hotels 45

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. This year we modified some of the existing categories and injected some fresh, new categories into the mix: Digital All-Star.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. This year we modified some of the existing categories and injected some fresh, new categories into the mix: Digital All-Star.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. This year we modified some of the existing categories and injected some fresh, new categories into the mix: Digital All-Star.

2018 40

2018 B2C Social Media B2B 40