eGain Blogs

FEBRUARY 29, 2024

One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. Clients Top score of 4.9 based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.

2024 72

2024 Magazine 2022 Innovation 72

Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack.

Magazine 48

Magazine Document 2018 2019 48

CSM Magazine

FEBRUARY 20, 2024

Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service. Such technological advancements are integral in creating a more engaging and interactive betting environment.

Sports 52

Sports Innovation Technology Customer Service 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel 2030 59

CSM Magazine

MAY 5, 2023

The reality is that all of us will have to fight harder to win the hearts and minds of our customers over the coming few years, and that of course means a renewed focus on the people and technologies that drive your service delivery.

Technology 52

Technology Customer Service 2023 B2C 52

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I

Article 62

Article 2023 Customer Service Magazine 62

CSM Magazine

MARCH 6, 2023

Localz , leading experts in customer empowerment technology for the last mile, today announced it has been selected by Lewisham Homes to support and improve its tenants’ experience. Sarah Willcox-Jones, Director of Repairs at Lewisham Homes, said: “We look forward to seeing the difference this technology makes to our residents.

Technology 52

Technology Innovation Retail Feedback 52

ShepHyken

FEBRUARY 25, 2024

As the technology gets better, cheaper and easier to use — a far cry from the stiff, robotic chatbots of just a year or two ago — more companies will embrace it. Louis Magazine (St. Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries.

2024 60

2024 Article Customer Service Average Handle Time 60

CSM Magazine

JANUARY 27, 2023

In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management. Get ready to dive into the world of technological advancements in business operations and discover what innovations have been made!

Consumers 52

Consumers Technology Management E Commerce 52

CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. Speech Analytics.

Technology 52

Technology Customer Experience Social Media Customer Journey Mapping 52

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads.

Technology 98

Technology 2007 2012 User Experience 98

CSM Magazine

JANUARY 10, 2023

For betting sites, customer experience technology is becoming a key factor in the success of their business. Explore this article to discover how these technologies are transforming online gambling into something more immersive than ever before. Personalized systems. Cyber-security software. Promote responsible gambling.

Technology 52

Technology Customer Experience Loyalty Programs User Experience 52

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. We look forward to working with Marriott as weenable them with technology to build longer-lasting, more profitable relationships with their guests.”

Technology 52

Technology Hotels Guest Experience Hospitality 52

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Insurance 52

Insurance Technology 2028 2023 52

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology 2021 Leadership 52

CloudCherry

SEPTEMBER 11, 2019

Add in some straight-forward conversation (with our own James Gilbert) about The Candidate Experience, ‘Hard Stuff’ vs. ‘Soft Stuff’, monetary and non-monetary incentives for employees, and the role technology takes in the whole process, and you’ve got yourself one deliciously instructive cocktail. And, of course, we had to ask.

Magazine 199

Magazine Customer Experience Professionals Demo Employee Experience 199

Advantage Communications

APRIL 13, 2020

In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers expect to either see or use messaging apps when talking to a business. Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service.

Customer Service 98

Customer Service Magazine Consumers Customers 98

CSM Magazine

DECEMBER 21, 2021

In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. Just as customer expectations reflect a stark contrast of needs and wants, there are conflicting views about how technology supports agents in the contact centre.

Technology 59

Technology Average Handle Time Omnichannel Blog 59

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. Its core enabler is technological innovation, which is in theory facilitating the rise of a global community.

Consumers 52

Consumers Technology Culture 2023 52

Oracle

OCTOBER 9, 2018

There’s an entire universe of customer experience technology that’s sprung up around the most chilling holiday of the year – Halloween. Check out these three ways you can enhance your Halloween with the latest goosebump-inducing technology. Up your pumpkin game. Spooky tech to haunt your home.

Technology 74

Technology Magazine Customer Experience Customers 74

ShepHyken

NOVEMBER 27, 2023

Evolving technologies make it easier to personalise the sales funnel but customer preferences are becoming more demanding. Generative AI (ChatGPT types of technologies) don’t have to replace people. This is a robust article (about 13 minutes) that is worthy of your attention.

Article 66

Article 2023 Customer Service Net Promoter Score 66

CSM Magazine

AUGUST 8, 2022

This is where smart technology plays an important role. There are plenty of ways you can leverage technology in your organization and free up valuable resources with minimal investment. Making smart technology, including chatbots and smart lockers, work for you is a powerful way to build your brand and your business. Conclusion.

Technology 52

Technology Document Connections Loyalty 52

CSM Magazine

JULY 6, 2021

As such, businesses are set to spend $641 billion on customer experience technologies by 2022. Personalized product recommendations, drawing on cutting-edge technology, are being used to drastically improve the in-store customer experience. Moreover, this technology can also operate online. Cashierless store tech.

Technology 52

Technology Customer Experience Download Retail 52

Oracle

OCTOBER 24, 2018

Continuous improvement in screening technology can increase early detection numbers, as can awareness campaigns and apps that aim to educate the public about the disease. Here are some recent technologies that have improved breast cancer awareness. Improvements in screening technology. Educational mobile apps.

Technology 40

Technology Magazine Social Media 2018 40

Natalie Petouhof

AUGUST 31, 2022

In her endeavors, Natalie has focused on the interplay between the evolution of technology and who we are as humans. As a speaker and participant at Singularity University, she’s captivated by the rapid advancement and impact of exponential technologies and how they are reshaping our lives and businesses.

Magazine 52

Magazine Entertainment Consulting Customer Centricity 52

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. Using technology to solve the right problems.

Technology 52

Technology Healthcare Government Download 52

customer sure

JANUARY 10, 2024

This is an interesting, much-debated topic that our CEO, Guy Letts, shared his views on with 360 Magazine recently. Failure to Adapt to Changing Customer Expectations Customer expectations evolve over time, influenced by technological advancements, industry trends, global events and other businesses.

Customer Experience 62

Customer Experience Net Promoter Score Social Media Omnichannel 62

Strativity

AUGUST 16, 2017

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. In an age of great technological disruption and increasing social consciousness, people expect more from the businesses that market to them, the organizations that employ them, and the governments that serve them.

Magazine 40

Magazine 2017 Customer Experience Design Culture 40

Strativity

AUGUST 16, 2017

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. In an age of great technological disruption and increasing social consciousness, people expect more from the businesses that market to them, the organizations that employ them, and the governments that serve them.

Magazine 40

Magazine 2017 Customer Experience Design Culture 40

CSM Magazine

JANUARY 9, 2019

Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. About the Author.

Technology 40

Technology Return on Investment Wireless Magazine 40

Oracle

OCTOBER 3, 2018

That’s no longer the case, thanks in large part to apps like Yankee Magazine’s Leaf Peepr. The post 3 Ways CX Technologies Are Changing Fall Activities appeared first on SmarterCX. The fall is a great time to enjoy nature before winter descends and locks you indoors for several months.

Technology 49

Technology Magazine Fashion Presentation 49

CSM Magazine

FEBRUARY 22, 2024

Stay updated on best practices, new tools, and technologies that can enhance the customer service experience. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals. Strive to provide uniformly excellent service in every encounter.

Customer Service 52

Customer Service Magazine Social Media Feedback 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Innovative print advertisements Design eye-catching and innovative print advertisements for local magazines or community publications to reach a broader audience.

Marketing 110

Marketing Social Media Advertising Workshop 110

CSM Magazine

MAY 2, 2023

If a few years ago, chatbots were just a means of quick response to some basic inquiries, amid the progress of artificial intelligence, they became far more useful technologies , that can easily replace human assistants. If you want to provide the best experience, it’s always preferred to combine technology with human resources.

Technology 52

Technology Customer Service Social Media B2C 52

CSM Magazine

JANUARY 20, 2021

In order to keep up and be on top of things at all times, maneuvering the tight niche in which retailers can make a profit, there are technologies that can help. Technology to the rescue. We live in the age of modern technology. The retail environment itself is chaotic, to say the least, and its inventory has to be in order.

Retail 52

Retail Technology Sales Information 52

CSM Magazine

OCTOBER 29, 2020

If you are keen on driving up revenue, maintaining customer loyalty, and establishing your company as a leader in your field, ensure to embrace the following technologies to take customer experience to the next level. Technology is leading the way in improving customer experience through technologies such as AI, NLP and RPA.

Technology 45

Technology Customer Experience Customer Relationship Management Touchpoint 45