CSM Magazine

FEBRUARY 25, 2020

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. Gunnar Aasen concluded: “Meeting the customer on the customer’s terms may sound like a cliché, but it has never been more true than now.

Insurance 59

Insurance Contact Center Virtual Agent Innovation 59

Gainsight

OCTOBER 27, 2022

Pulse Europe is just around the corner on November 9–10 in—drumroll, please—London! . Take some time off from back-to-back Zoom meetings and join us live on the rooftop of Tobacco Dock to make meaningful connections with peers in Customer Success (CS), Product, and Community. Are you fired up for Pulse Europe?

Customer Success 52

Customer Success Roadmap Measurement ROI 52

ijgolding

JULY 18, 2018

I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe!

Events 49

Events Customer Service Customer Experience Customer Care 49

Qualtrics

JUNE 4, 2021

Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. In the US, however, this drops down to 57%. Again, creating regional and local strategies will be key. Europe and Middle East: 35% expect to attend only virtual events.

Events 49

Events 2021 Travel 2022 49

Confirmit

FEBRUARY 10, 2020

From new digital channels to developments that give researchers the tools to better meet client needs. These platforms are managed and monitored 24/7 by our truly committed SaaS Operations Teams in Europe and in the US. Why another offering in Europe?

2020 52

2020 2019 Innovation Customer Voice 52

Magellan Solutions

MAY 3, 2022

Even after bringing thousands of call center jobs back to the US, Comcast continues outsourcing to supplement its workforce in handling seasonal call volumes. . Because of the increasing smartphone and mobile internet usage, O2 aimed to meet the changing expectations of its consumers in contacting companies. Philadelphia.

Call Center 81

Call Center Telecommunications Banking Financial 81

Lumoa

APRIL 28, 2024

Their integration capabilities are extensive and designed to meet the complex needs of large organizations. You want to think about the sensitivity of your data, and regulatory requirements in your industry or region. For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

C Space

OCTOBER 8, 2021

Their customer insights laid the foundation for ATB to reimagine a better digital banking experience to meet the evolving financial needs of their clients. ATB overhauled its mobile and web banking to provide customer-centric solutions. Notes to editors. About C Space.

Financial 69

Financial Banking Customer Centricity Workshop 69

Strativity

APRIL 19, 2016

retains Danny Peters as Head of Client Success – Europe, Touchpoint Dashboard. announces an agreement with Danny Peters to represent Touchpoint Dashboard as Head of Client Success – Europe. Danny has been a key to our success in the region for more than four years and we are pleased to have him lead our new office.

Touchpoint 40

Touchpoint 2012 Workshop 2016 40

Confirmit

JUNE 7, 2020

Once a month, we have a Voice of the Customer meeting where relevant stakeholders share their insight about customer experience over the last month. With presence across the entire Nordic region along with Benelux, Central and Eastern Europe, we are one of Europe’s leading software companies.

Customer Journey Mapping 52

Customer Journey Mapping E-support NPS Roadmap 52

Help Scout

NOVEMBER 12, 2018

The strategy you choose needs to take into account your customers’ needs, the region or time of day at which your load is growing most, and your business goals and expansion plans. Are you meeting your expected service levels (SLAs) or are you having trouble meeting first response targets? Choosing a 24/7 support strategy.

Customer Service 40

Customer Service Culture Leadership Travel 40

NetBase

MAY 14, 2020

According to the Washington Post , “The number of coronavirus deaths in Europe surpassed 100,000 this weekend. Beyond that, it’s even more important to identify new needs your brand may not have been meeting before. Clicking on individual dates within the graph gives us a quick snapshot of consumer mentions and possible influencers.

Retail 67

Retail Advertising Consumers Social Media 67

Magellan Solutions

MAY 6, 2020

Even after bringing thousands of call center jobs back to the US, Comcast continues outsourcing to supplement its workforce in handling seasonal call volumes. . Because of the increasing smartphone and mobile internet usage, O2 aimed to meet the changing expectations of its consumers in contacting companies. Philadelphia.

Call Center 52

Call Center Telecommunications Banking Financial 52

CSM Magazine

DECEMBER 15, 2015

The acquisition extends CGS’s capabilities in Chile to new industries, including telecommunications, retail and transportation, while meeting the growing demand for Spanish-speaking services for the global market. ” Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia.

Contact Center 40

Contact Center 2004 Telecommunications Transportation 40

Eptica

AUGUST 26, 2015

This pressure to deliver better service is particularly due to the high usage of technologies such as mobile and social media within the region. Over half (50.4%) of Chinese adult media consumption is digital, ahead of the UK (48.8%) and US (46.7%).

Consumers 59

Consumers E Commerce Social Media 2015 59

ProProfs Chat

JANUARY 30, 2020

And, meeting customer expectations is one of the ways to accomplish so effectively. So far, statistics about customer engagement have helped us understand how we need to know our customers better to engage with them actively and provide an awesome solution. Source: Statista ) Tweet this. Personalized Customer Engagement.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

CustomerSuccessBox

JUNE 8, 2022

I am working in the B2B department and I’m more specifically looking after the EMEA region. So Europe, the middle east, and Africa. And then the person who joined the meeting was really upset because there, they were like, oh my God, how this meeting is pointless. And, uh, this person is talking to everyone.

Management 52

Management Financial Customer Success Culture 52

Education Services Group

MARCH 4, 2020

But it is so intrinsically tied to these established entities that identifying where exactly Customer Success fits in can get a bit tricky, particularly outside of the US. An obvious solution for companies aiming to lower their cost-to-serve is to use remote capabilities for CSMs to efficiently interact with more customers.

Customer Success 52

Customer Success Culture Customers Interaction 52

Gainsight

NOVEMBER 18, 2022

Here are our top Pulse Europe 2022 takeaways from Gainsight’s Adam Joseph , Regional VP of Customer Success, EMEA. As I reflect on the events of last week, I am left in absolute awe of both our amazing local Customer Success community and of my wonderful groups of colleagues who helped bring Pulse Europe to life.

2022 52

2022 2023 Events Customer Success 52

Kustomer

OCTOBER 14, 2021

As Danilo says, “I have so much information that it’s actually allowed us to make decisions based on that, based on what the customer has and where the customer wants to go.”. You’ve got your host, Gabe Larsen, and I have a special guest on, he comes to us from Cisco. I appreciate him jumping on and taking a minute with us.

Customer Experience 105

Customer Experience Management Culture Sales 105

Clarabridge

DECEMBER 7, 2016

Here’s what he had to share: Sentiments: Chris, can you give us a quick introduction to Constant Contact please? Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Rogers : Sure. Serina holds a M.S.

Feedback 81

Feedback 2008 2014 Government 81

C Space

APRIL 7, 2020

million gift to help local organizations meet immediate needs, such as food assistance and medical care.The donations, in the form of grants, will support organizations that serve in the health, social service and humanitarian sectors, along with giving to food banks and COVID-19 response funds. The latest donation is a $1.6

2020 52

2020 Brands Hospitality Banking 52

SmartKarrot

OCTOBER 19, 2022

How much does a regional accounts manager make in the United States? There are many account managers, including regional accounts and inside sales representatives. How much does a regional accounts manager make in Europe? According to Glassdoor , the average accounts manager salary in Europe is £37127.

Management 10

Management Healthcare Telecommunications Hospitality 10

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. The US-based independent payment processors aimed to help their Relationship Managers manage their sales pipeline to encourage increased business development. Company’s Background. Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

Clarabridge

MARCH 30, 2017

We chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact, who uses Clarabridge to listen and act on survey feedback data. Sentiments: Chris, can you give us a quick introduction to Constant Contact please? Serina also oversees content marketing strategy and PR for the Europe, Middle East, and Africa (EMEA) region.

Customer Experience 45

Customer Experience 2008 2014 Feedback 45

C Space

MARCH 24, 2020

The magazine was available free throughout the region of Lombardy, one of the first and most severely hit by the COVID-19 outbreak. Apple is donating two million industrial face masks to health workers, via the US Government. We’re donating millions of masks for health professionals in the US and Europe.

2020 40

2020 Brands Magazine Government 40

Clarabridge

DECEMBER 7, 2016

Here’s what he had to share: Sentiments: Chris, can you give us a quick introduction to Constant Contact please? Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Rogers : Sure. Serina holds a M.S.

Feedback 40

Feedback 2008 2014 Government 40

CX Journey

JULY 21, 2015

and Europe. They found that, in the most-complicated companies, managers spend 40% of their time writing reports and 30-60% of time in meetings, leaving very little time for actual people management. Remove the buffers that make us self-sufficient, and then cooperation ensues. And according to BCG, it is. over the last 50 years.

Engagement 84

Engagement 2015 Employee Experience Consulting 84

Gainsight

JULY 7, 2021

Luckily, Pulse remained a constant – a literal career companion – that brought folks together each and every year to meet and network, share best practices and experience Gainsight’s unique flavor of childlike joy. In states and cities across the US, life was slowly returning to a resemblance of pre-pandemic days.

2021 45

2021 Events Social Media 2013 45

Magellan Solutions

APRIL 20, 2020

This working style enables the business to hire talents from different geographical regions. There are still deadlines, time-ins and time-outs, goals, metrics, and meetings. The huge difference lies in the methods used in running a project. When there’s a meeting, schedule it in a time that would overlap for everyone.

Management 52

Management Communication Presentation Metrics 52

Kustomer

AUGUST 19, 2021

So I was in Europe. And then also think about as a CEO of Europe, with the team that was reporting to me and these kinds of things they wanted to do. You have to, every time you get to talk to the newsletter or speak at a company event or at your boss’ staff meeting, tell those stories. Shame on us. How are you?

Culture 98

Culture Chief Customer Officer NPS B2B 98

Maru Group

APRIL 21, 2020

In a paper that prodded a reluctant US and UK to close workplaces and schools and to embrace social distancing, Neil Ferguson and colleagues produce models which indicate “in an unmitigated epidemic, we would predict approximately 510,000 deaths in GB and 2.2 Next time you meet an epidemiologist, thank them.

Insights 52

Insights 2007 Information Presentation 52

Kustomer

APRIL 28, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with Jochem van der Veer , the CEO of TheyDo , to learn more about what it means to be a journey-centric CX organization. Tell us a little bit about yourself and what you’re doing over at TheyDo. Read More Hide.

Management 97

Management Customer Journey Roadmap Customer Service 97

Comm100

JANUARY 20, 2022

Look for enterprise-grade security that meets international security and privacy benchmarks, particularly focusing on: ISO 27001 SOC 2 Type II PCI DSS WCAG 2.0. Platforms that meet these compliances demonstrate a commitment to data security by adhering to rigorous guidelines and policies. AI-powered automation.

Omnichannel 83

Omnichannel Customer Engagement Engagement Social Media 83

Grade.us

DECEMBER 15, 2020

They’re also in Australia, Canada, Europe, and the UK. Neighbors and businesses use Nextdoor for a variety of reasons. Neighbors use Nextdoor to: Meet their neighbors. Here’s a basic template you can use to request recommendations from customers on Nextdoor. You could have picked anyone but you chose us.

Advertising 30

Advertising Sales Social Media Engagement 30

Kustomer

SEPTEMBER 18, 2019

Kustomer Now Gives Brands More Opportunities to Engage on Mobile Around the World and Those Operating in the EU the Ability to Store their Data in Europe. billion global users on the omnichannel Kustomer platform and have the option to access the entire capabilities of the platform running on isolated infrastructure hosted in Europe.

Omnichannel 45

Omnichannel 2015 Contact Center 2019 45

Magellan Solutions

JULY 26, 2015

Already serving companies in North America, Asia Pacific and Europe, the Philippines established itself as an important offshoring service destination and international industry leader in voice-related work. Since 2011, more and more US companies rely on Filipinos to do outsourcing work. Its receptiveness to Western culture and ideals.

Telecommunications 53

Telecommunications Government 2011 Culture 53