Think Customers

MAY 1, 2024

Let me explain: The success of enterprise software giants like Samsung Solutions, SAP, Oracle, and Salesforce despite the complexity of their interfaces can be attributed to a combination of factors. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record.

ROI 52

ROI B2B Sales Customer Success 52

Natalie Petouhof

JANUARY 5, 2016

Tweet Capgemini and onio: Capgemini announced the acquisition of oinio, one of Europe’s leading Salesforce partners. Oinio, based in Munich, has become one of the major European players in the consulting and deployment of Salesforce cloud-based CRM and digital marketing solutions. ” What Does This Mean?

Leadership 60

Leadership Consulting Innovation Financial 60

CSM Magazine

FEBRUARY 7, 2024

Sabio Group , the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. Key responsibilities include achieving revenue and pipeline targets, margin improvement, sales alignment, and maintaining partner incentive programs.

Leadership 52

Leadership Technology Sales Customer Journey 52

BlueOcean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 According to Salesforce, almost three-quarters of consumers have chosen to switch brands at least once in the last 12 months, even when they belong to a loyalty program—and they’re doing it for access to better deals, better quality, or better customer service.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

TechSee

JUNE 16, 2022

Brad was the founding partner and former CEO of the International Customer Management Institute (ICMI) and remains a senior advisor today. Michael Maoz, Senior Vice President, Innovation Strategy at Salesforce. Michael is currently SVP Innovation Strategy, Salesforce. Olive Huang, VP Market Strategy at Salesforce.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

GetFeedback

FEBRUARY 13, 2019

To monitor the effectiveness of their programs, the volunteer centre uses GetFeedback for Salesforce to keep a pulse on their volunteers and partners. While partner organizations receive an Experience Survey to collect feedback on the process of volunteer recruitment. It’s the integration with Salesforce.

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Measurement Government Feedback Information 199

Forrester's Customer Insights

AUGUST 29, 2019

Get the most out of your organisation’s Salesforce implementation by selecting the right partner. In our recent Forrester Wave™ evaluation, we identified the 10 providers that matter most – and how they stack up. Watch below to learn more, and find the full wave here.

Blog 28

Blog Sales Marketing Customer Service 28

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

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Net Promoter Score Contact Center Average Handle Time NPS 109

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience.

Customer Experience 52

Customer Experience 2021 Customer Relationship Management Customer Care 52

West Monroe

OCTOBER 19, 2022

In this webinar, gain insight into how Salesforce can be used to create personalized service experiences and implement this as a competitive strategy for your financial services organization. Kelly Horn – Banking Solution & Strategy Director – Salesforce. David Schiff – Senior Partner – West Monroe.

Customer Service Strategies 52

Customer Service Strategies Customer Service Banking Webinar 52

CSM Magazine

OCTOBER 31, 2022

Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform. ‘makepositive’ also provides customer engagement expertise ahead of a full Salesforce CRM system implementation. .

Multi-Channel 52

Multi-Channel Hospitality Consulting Customer Engagement 52

TechSee

MAY 4, 2023

Machine Learning and AI for the field From a field service perspective, what does machine learning offer, and how can it benefit partners? Conclusion As a partner service leader, improving productivity with the support of new technologies is critical, especially where AI is either not used or underutilized.

2023 109

2023 Customer Satisfaction Technology Consulting 109

GetFeedback

FEBRUARY 10, 2020

I was asked about sending surveys and tracking the responses in Salesforce and I said that it was doable. Those responses come back into Salesforce and get funneled back to the team member who hosted their experience. Our concierge kicks off the whole process by inputting visitation data into Salesforce, triggering the survey emails.

Hospitality 218

Hospitality Sales Feedback Customer Experience 218

SurveySparrow

DECEMBER 15, 2021

Salesforce is popular. But integrations in the Salesforce app ecosystem make it at least 4x more extensive – and it set to grow even bigger. According to recent Salesforce statistics , it has more than 150,000 customers. As a result, there are over 3,000 integrations on the Salesforce App Exchange to cater to their needs.

2022 52

2022 Financial Omnichannel Metrics 52

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023.

Consulting 52

Consulting 2023 Multi-Channel Events 52

CSM Magazine

JUNE 7, 2023

Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008.

Wireless 52

Wireless Telecommunications Customer Service 2008 52

West Monroe

OCTOBER 19, 2022

In this webinar, gain insight into how Salesforce can be used to create personalized service experiences and implement this as a competitive strategy for your financial services organization. Read More watch the webinar × Salesforce Summit Partner Bottom line? We really know Salesforce. Learn More

Customer Service Strategies 40

Customer Service Strategies Customer Service Banking Webinar 40

ShepHyken

NOVEMBER 14, 2022

Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Here are my top five picks from last week. It’s a video.

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White Paper Article 2022 Customer Service 70

CSM Magazine

MARCH 13, 2023

However, with all eyes focused on Microsoft and Google’s next moves, Salesforce has stridden forward with some exciting news of its own following the launch of Einstein GPT earlier this week. According to Salesforce, Einstein GPT brings AI capability together with the CRM to make every employee more productive and every CX better.

E-support 52

E-support Innovation Technology Connections 52

CSM Magazine

FEBRUARY 2, 2024

After selecting Sabio Group as its transformation partner, Benenden implemented the Genesys Cloud CX platform, consolidating interactions whether via phone, email, chat, text or social media and providing a unified member view.

Multi-Channel 52

Multi-Channel Healthcare Hospitality Social Media 52

West Monroe

MAY 4, 2022

In this webinar, our panel of tech industry leaders from Salesforce, Anthology, Palo Alto Networks, Celonis, and Momentive discuss their experience enabling digital engagement across their organizations. Tiffani Bova , Global Growth and Innovation Evangelist, Salesforce. Ken Ewell , Chief Customer Officer, Momentive.

Innovation 52

Innovation Chief Customer Officer Customer Experience Webinar 52

MyCustomer

JUNE 8, 2023

Quickline partners with leading Salesforce consultancy, makepositive, in specialist £1m+ project Makepositive will implement 8th Jun 2023 Sabio's makepositive in £1m project with Quickline

2023 55

2023 Communication Consulting Customer Service 55

PK

OCTOBER 13, 2022

Launching Salesforce Automotive Cloud As a design and launch partner for Salesforce Automotive Cloud, Concentrix is helping to drive the innovations that are moving the automotive industry forward. With significant […]. The post Learning with Leaders: Automotive Cloud appeared first on Concentrix Catalyst.

Automotive 52

Automotive Innovation Transportation Customer Experience 52

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Contact Center 68

Contact Center Omnichannel 2016 Touchpoint 68

CSM Magazine

MAY 7, 2024

However, navigating the complexities of AI integration requires a steady hand and a visionary partner. As we stand on the edge of a new contact centre tech landscape driven by Generative AI, businesses must embrace this revolution or risk being left behind. What will your AI strategy look like?

2030 52

2030 Customer Satisfaction Presentation Customer Journey 52

Totango

DECEMBER 20, 2023

From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable.

2024 109

2024 Customer Centricity User Experience 2023 109

CSM Magazine

JANUARY 16, 2024

Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Management 52

Management Leadership Consulting Customer Journey 52

Comm100

NOVEMBER 15, 2022

In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. The reasons for this are simple. Grow customer base.

Omnichannel 80

Omnichannel Social Media Books Communication 80

Gainsight

FEBRUARY 9, 2023

Replace 10 AEs with 1 Partner / Channel Manager. In other words, when you can automate CS motions to drive renewals, expansions, and cross-sells through channel partners … the impact on your business can be exponential. Crawl: Partner-Aware Customer Success Partnerships have been part of Big Tech for decades.

Customer Success 52

Customer Success 2026 Customers B2C 52

CSM Magazine

APRIL 22, 2024

This involves close collaboration among teams and partners to identify the most effective ways to utilise AI-driven insights and automation. Their focus is on understanding how to leverage the best capabilities of each technology while ensuring a cohesive customer experience.

Omnichannel 52

Omnichannel Fashion Events Culture 52

Hero Digital

JUNE 24, 2020

Hero Digital , the leading independent customer experience company, has been selected as one of only 35 Adobe Platinum Solution Partners worldwide. We love to partner with Adobe to lead brands through massive transformation,” said David Kilimnik, CEO at Hero Digital. A trusted advisor to the world’s best brands like Comcast, U.S.

Banking 77

Banking Consulting Technology Brands 77

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

2023 52

2023 White Paper Omnichannel Download 52

CSM Magazine

FEBRUARY 2, 2021

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. . ” Built on the Salesforce Platform, the Calabrio Launch: QM Connector is currently available on AppExchange – Click here for details.

Call Recording 40

Call Recording Customer Satisfaction Interaction Insights 40

GetFeedback

NOVEMBER 20, 2018

Salesforce knows a thing or two about events. This October, over 170k spilled into San Francisco for Dreamforce , Salesforce’s annual tech conference and the “largest software event on Earth.” Salesforce sent surveys to attendees during and after Dreamforce. Learn more about Salesforce surveys.

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Events Feedback Social Media Presentation 199

AskNicely

SEPTEMBER 4, 2018

announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. Now you can comprehensively handle NPS feedback data in Salesforce with AskNicely. Full-featured, Salesforce-integrated Customer Feedback Management. About Salesforce AppExchange.

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NPS Net Promoter Score 2014 Touchpoint 60

CSM Magazine

OCTOBER 5, 2021

Today, you can choose from a huge selection of professional sales productivity tools such as Calendly, Yesware, Outreach, Mixmax, Zapier, HubSpot Sales, SalesLoft, and Salesforce Inbox, of course. However, before integrating the software into your daily business processes, consider what functionality the solution should have.

Sales 52

Sales Metrics Events 2020 52

CSM Magazine

FEBRUARY 14, 2023

In a multi-year agreement, Sabio – the digital customer experience (CX) transformation specialist – has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner.

Multi-Channel 52

Multi-Channel Technology Interaction Customer Journey 52