UserIQ

FEBRUARY 17, 2022

UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. First-of-its-kind solution targets fast-growing customer success industry. ATLANTA, GA, Feb.

2022 52

2022 Customer Success Engagement Customers 52

Ecrion

FEBRUARY 14, 2019

Related Links: [link] The post [Press Release] Ecrion Software Announces Restructuring of Leadership Team appeared first on Ecrion.

Leadership 40

Leadership CEM Document Insurance 40

Alliance by IFS

JULY 26, 2018

Read Press Release. Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the IT and other field service industries.

Technology 34

Technology Management Connections Marketing 34

Lithium

FEBRUARY 6, 2024

Agents can now press the Tab key to navigate among the tabs in this section and press the Enter key or the Spacebar to select a tab. Release Notes Events are now released for General Availability (GA), and based on their notification preferences, members can now receive email notifications regarding Events.

2024 52

2024 Social Media Events Engagement 52

Alliance by IFS

JULY 26, 2018

Read Press Release Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the IT and other field service industries. The post Press Release: NSC Global Selects Astea Alliance for Worldwide Growth appeared first on Astea.

Technology 20

Technology Management Connections Marketing 20

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. The post Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust appeared first on Astea.

Technology 20

Technology Innovation Customers Management 20

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. Astea’s technology is helping us empower our customers to make informed decisions about their service management.”.

Technology 20

Technology Innovation Management Customers 20

CSM Magazine

JANUARY 24, 2023

Get Creative with Press Releases to Make a Big Impact Writing press releases is an effective way to make a big splash when announcing the opening of your new business location. You can use them to reach out to local media outlets and get more coverage for your brand. You can also use sites like openings24.com

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Social Media Connections Engagement Customers 52

GetFeedback

JANUARY 14, 2019

When your company releases a new product or feature. When it comes time to release a new product or feature, naturally customers will have questions. These service resources will help your customers find answers to their pressing questions. All team members need to be up to speed on how to interact with customers.

Customer Service 207

Customer Service Customers Reference Article 207

COPC

MAY 31, 2022

COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. This esteemed group of leaders was passionate about solving a pressing problem that organizations were experiencing.”

Customer Experience 102

Customer Experience Contact Center Consulting Metrics 102

GetFeedback

AUGUST 5, 2019

If you’d like to read more about the acquisition announcement, feel free to check out the press release here. I’m incredibly excited for GetFeedback to join the SurveyMonkey team to help bring CX innovation to our joint customers. The post We’re excited to join the SurveyMonkey family!

Innovation 170

Innovation Feedback Customer Relationships Blog 170

Experience Investigators by 360Connext

JUNE 22, 2015

Instead of hiding behind press releases and formal communication, social media engagement allows organizations to speak directly to customers and prospects. Yes, there is some risk in releasing information before it is perfect, but the payoff could be fewer complaints, public challenges and unhappy customers.

Social Media 233

Social Media Engagement Magazine Innovation 233

Vanilla Forums

JULY 16, 2021

Summer is finally here and we have a bunch of new enhancements to the Vanilla platform that we want to share. Keep reading for details on the new analytics, machine translation, integrations, theming and more…!

2021 98

2021 98

Customer Bliss

FEBRUARY 9, 2017

But at the same time, last week I found an article/press release on Yahoo! If you do customer experience right — think in terms of the five core competencies — then you will (over time) create a customer-driven growth engine and see revenue uptick from your customer experience side.

White Paper 226

White Paper 2017 B2B Article 226

Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. Please check out our press release and the actual guide for more information. I have a Certificate in Customer Experience from the Center for Services Leadership at Arizona State University.

Customer Service 140

Customer Service Customer Service Training Leadership Blog 140

Interactions

JANUARY 25, 2023

To learn more, check out our press release. Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Interaction Technology Presentation 62

Interactions

JANUARY 25, 2023

To learn more, check out our press release. Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Interaction Technology Presentation 62

Magellan Solutions

NOVEMBER 5, 2015

This press release is originally published in PR.com. The post Bureau Veritas ISO 27001 Certification (Press Release) appeared first on Magellan Solutions. See article here. Published by: Magellan Solutions.

2005 81

2005 Call Center 2014 Contact Center 81

Beyond Philosophy

DECEMBER 15, 2022

We might send a press release to see if reporters will pick up the story. So, if you want someone to write the story to be a collaborator, you might need to position the press release to highlight those things about your message that improve the economy. Frame it Properly. It’s an example of Framing.

Social Media 78

Social Media Magazine Entertainment Airlines 78

BirdEye

DECEMBER 8, 2023

You can get the word out through press releases, corporate social responsibility initiatives, marketing campaigns, and transparent communication about company policies and practices. You should know how to handle negative feedback or crises in a way that doesn’t hurt your company’s reputation.

Management 116

Management Social Media Brands Consulting 116

Uniphore

JULY 1, 2021

Atlanta, GA – July 1, 2021 – Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. For press inquiries, contact Drew Pizzini at dpizzini@jacada.com. Register Now.

Social Media 87

Social Media Call Center Contact Center Customer Experience 87

Talkdesk

MAY 12, 2020

Read the press release for more on Ion Solar’s selection of Talkdesk Read why our customers recommend us Check out our program for Business Continuity. Want to know more? Discover our offer for travel and hospitality.

Contact Center 79

Contact Center Hospitality Travel Customer Expectations 79

Experience Investigators by 360Connext

JUNE 11, 2015

Don’t hide behind press releases or edited newsletters. Invite your customer service reps to a commercial shoot. Help those who work very hard each day feel like they are part of the bigger team. Answer questions publicly. Derrick Hall, CEO of the Arizona Diamondbacks , hosts a monthly chat with employees and fans. Anything goes!

Culture 279

Culture Leadership Social Media Consulting 279

Beyond Philosophy

MARCH 22, 2017

To bring customers into the restaurants, McDonald’s must matter to people and be relevant in their daily lives,” the company’s press release said. “To McDonald’s press release uses the words “on the go,” referring to a mobile app. McDonald’s also recognizes an area in their experience due for an upgrade. “To

2012 127

2012 Books Entertainment 2017 127

Wootric

JANUARY 6, 2021

Read the official press release here. . In addition, our pace of innovation and our ability to support our customers around the globe will accelerate as we leverage the considerable resources and expertise of InMoment. .

Innovation 105

Innovation Net Promoter Score Chief Customer Officer 2021 105

Topdown

SEPTEMBER 29, 2016

Home Insurance Study SM was released on September 19, 2016. Power 2016 U.S. According to Valerie Monet, director of the insurance practice at J.D.

Insurance 73

Insurance Customer Experience 2016 Communication 73

Talkdesk

FEBRUARY 5, 2020

Winners receive extensive press coverage (including a press release, a blog post and social media recognition), a commemorative trophy and exclusive two-ticket entry to Opentalk. The judging panel includes industry analysts, contact center influencers and Talkdesk executives. Award submissions are due by March 9.

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Clarivate

APRIL 19, 2024

After the radiofrequency is turned off, the protons relax back to their resting alignment and release energy. Different tissue types have different relaxation properties, and the released energy can be measured to create an image. [11] References [1] Devarbhavi H, Asrani SK, Arab JP, Nartey YA, Pose E, Kamath PS. J Med Syst.

2023 59

2023 E-support 2016 2014 59

COPC

MAY 31, 2022

COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 This esteemed group of leaders was passionate about solving a pressing problem that organizations were experiencing.” ” The group met six times over one year to draft the first release of the Standard.

Contact Center 52

Contact Center Consulting Metrics Roadmap 52

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true.

Marketing 59

Marketing Multi-Channel Sports Telecommunications 59

BirdEye

JULY 25, 2023

Press releases Again, social proof doesn’t always have to come from outside sources. Draw up a press release if you do something unique, like win an award or release an innovative product. Client logos can be as valuable as celebrity and expert endorsements.

Social Media 52

Social Media Advertising Fashion Brands 52

Experience Investigators by 360Connext

SEPTEMBER 17, 2014

They might see a press release about a potential partnership that spooks them. Your customers could see you aren’t handling things in the way they want. This is especially subtle. They might see you are not responding to inquiries or concerns on social media. Just call them the canaries in the coal mine.

Metrics 252

Metrics Customer Experience Social Media Loyalty 252

Daniel Group

APRIL 13, 2022

Read the full press release here. Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. We’d love to hear from you if you’ve found an innovative way to grow your referrals.

Marketing 98

Marketing B2B Feedback Sales 98

SaleMove

APRIL 3, 2020

If you’re interested in reading Glia’s full press release, click here ! Some of our newest features include: Glia’s AI Management module Glia Applets to provide a unified agent desktop Glia’s SMS gateway. The post Phil Sorgen Joins Glia Board appeared first on Glia Blog | CX Explained.

2019 52

2019 Blog Customer Service Marketing 52

Daniel Group

APRIL 10, 2023

” READ PRESS RELEASE. According to Lynn Daniel, “Both of these companies are among the leaders in the Caterpillar dealer network. I welcome both companies to The Daniel Group. We look forward to working with them to create even better experiences for their customers.”

Customer Service Training 52

Customer Service Training 2023 Communication Blog 52

Myra Golden

MAY 7, 2019

After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. Answer Your Customer’s Most Pressing Questions Before They Panic. Mom called me frantic, “He’s so weak, I have no idea how I’ll get your dad into the car to take him to rehab.”.

Transportation 92

Transportation Hospitality Workshop Interaction 92

Daniel Group

SEPTEMBER 20, 2022

PRESS RELEASE SEP 17, 2022. The Daniel Group will host its annual CX Client Conference on Oct. 19-20, 2022, in Charlotte, N.C. The keynote speaker for this two-day event will be Fred Reichheld, the creator of the Net Promoter system of management. CHARLOTTE, N.C.,

Net Promoter Score 52

Net Promoter Score 2022 NPS Hotels 52