article thumbnail

B2B Customer Experience: The Complete Guide

InMoment XI

Transport and business services brand FedEx launched a single external newsletter to streamline its communication with customers, instead of sending out multiple emails from various departments within the organization.

B2B 551
article thumbnail

Digital Experience: Meeting Customer Expectations

InMoment XI

But effective omnichannel doesn’t happen on its own; it takes dedicated planning and constant refinement to ensure that every channel is connected, consistent, and capable of providing a seamless user experience. They also receive a pre-arrival guide with information about the hotel, local attractions, and transportation options.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Business Guide What to Look for in Your Next ERP

Circular Edge

It is also important to ensure a clean and easy user experience, integration capabilities and built in reporting and analytics. With today’s flexible and technology-enabled solutions you should be able to get close to a 100% fit based on your needs. Download this report to learn what to look for in your next ERP.

Apparel 52
article thumbnail

Four ways manufacturers can maintain high-growth trajectory

West Monroe

Transportation, Work Order Mgmt., or Demand Planning Examine user experience—both internally and for customers—to identify problems that result from technical complexity (for example, delays in consolidating information across units because manual effort is required). Advanced Warehouse Mgmt.,

article thumbnail

9 Real-World Brand Examples of Effective Product Feedback Programs

SurveySensum

These surveys have been pivotal in improving their product offerings, enhancing the user experience, and refining their customer support services. It employs in-app feedback mechanisms to gather feedback on the usability of its platform, introduction of new features, and overall user satisfaction.

article thumbnail

3 Extraordinary Examples of Customer Experience in Content Marketing

Oracle

As the maker of unique riding products that double as tools for both transportation and recreation, Onewheel understood that potential customers would have a ton of questions about their offerings. You Look Lovely.

article thumbnail

The Art of Selling CX

Horizon CX

Apple: Seamless Integration for Brand Loyalty Alignment with Strategic Goals: Apple’s commitment to delivering a seamless and intuitive user experience is integral to its strategic goals. Apple’s focus on user experience and design speaks to its understanding of the perceived needs of tech-savvy consumers.