Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. This conference was as much about people as it was about technology! DataScience. Transformation.

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2019 Leadership Culture Customer Centricity 66

Bizagi

FEBRUARY 7, 2019

What’s your digital transformation strategy for 2019? By the end of 2019, Forrester predicts that 40% of enterprises will have automation centers and frameworks in place as they try to find the best way to structure their technology and workflows. Real digital transformation is about digital innovation and discovery.

2019 83

2019 Competitive Advantage Roadmap Download 83

CloudCherry

NOVEMBER 11, 2019

When it comes to our Finalists for CloudCherry’s 2019-2020 CX Championship, there’s no such thing! SO, without further ado, our Top TWELVE CX Champ 2019-2020 Winners are: In the Category of PRACTITIONERS-. And that, friends, is our CX 2019-2020 dazzling dozen. And we ain’t mad about it!

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One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. First, read and re-read this blog post. And how can I catalyze you to become more productive, profitable and purposeful throughout 2019? Bravely and profitably collaborate with me during 2019!

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Presentation 2018 Blog Customer Experience 59

Bold360

JUNE 26, 2019

We are working every day to evolve Bold360 to deliver innovative solutions to the customer experien ce challenge , and our customers have been our best sounding boards and advocates. . Thanks to those customers, B old360 was just named a 2019 Top Rated Live Chat and Social Media Customer Service by TrustRadius.

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NICE inContact

NOVEMBER 6, 2018

Interactions 2019 welcomes actor, investor, entrepreneur and philanthropist, Ashton Kutcher, as keynote speaker! Ashton’s career has spanned over many years with well-known projects on screen and film, but his passion in technology, entrepreneurship and investing that has brought him notable recognition.

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2019 Interaction Innovation Blog 48

transcosmos Information Systems

FEBRUARY 5, 2019

With fast-paced innovations in tech, the outsourcing industry is poised to evolve, too. This makes it important for companies to recognize which trends can help them meet the business goals of their organization and their clients, with focus on technology, value, and methodologies. Let’s take the case of the blockchain technology.

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2019 Technology Reference Financial 91

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1. For indie creators and innovators, crowd funding is a must – but it’s not just for unsigned bands and the like. AdEspresso.

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Social Media 2019 Demo ROI 77

Cyara

JULY 9, 2019

Companies must now compete by delivering innovative, flawless customer experiences. Taken together these benefits help organisations future proof their technology infrastructure and increase their competitive advantage. Blog: Art Schoeller at Forrester Research. Organization: Forrester Research Inc. LinkedIn: artschoeller.

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2019 Contact Center Average Handle Time Competitive Advantage 52

Currency Alliance

DECEMBER 13, 2018

As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. In 2019, the big loyalty trends will revolve around aligning the design of traditional points programs with broader business objectives – and undoing the divergence we’ve seen in recent years.

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Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. Photo source: SaaStr Blog. The DX3 agenda consists of keynotes and breakout sessions, networking opportunities, and an interactive show floor where attendees can try the latest tech innovations. Pulse 2019 | May 21-24, San Francisco, CA.

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Currency Alliance

JUNE 19, 2019

The casual observer at last night’s ceremony (and the professional one alike) would have been struck by the many extraordinary, showpiece technological achievements which were made in the past year. You can read our article on loyalty technology microservices to find out how they greatly reduce costs and enable more agility.

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Magazine Loyalty 2019 Loyalty Programs 49

Feedbackly

DECEMBER 27, 2018

Companies will also be reeling their KPIs and metrics to service customer journeys but also use the same ideology for innovations and service improvements as well as improving their internal well being! With the help of new technologies and AI, businesses are going to be able to take more action on their data – real actionable insights.

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2019 Customer Experience Customer Journey Employee Experience 40

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Here’s Your One-stop Resource appeared first on NICE inContact Blog. The post Transitioning to the Cloud?

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Contact Center 2019 Webinar Presentation 59

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1. CrowdBooster For indie creators and innovators, crowd funding is a must – but it’s not just for unsigned bands and the like.

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Social Media 2019 Demo ROI 52

GetFeedback

NOVEMBER 23, 2019

On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce with the concept of togetherness. Smart voice technology belongs in the office . Einstein Voice is as innovative as it is adorable (I mean, look at that pink hair!). .

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2019 Magazine Fashion Customer Expectations 48

transcosmos Information Systems

MARCH 5, 2019

To be more exact, you must be able to find the best talents and utilise the most advanced technologies. Cloud Technology. Information Technology Outsourcing. billion in 2022, which may be due to the cost benefits of back-office administration, and the development and availability of new technologies. Cloud Technology.

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GetFeedback

APRIL 25, 2019

In 2019, you have to think innovatively and be up to date with all the current trends. Every piece of content you publish will seem more intricate and specific, especially if you’re writing a blog in your respected niche. First, construct your blog posts and articles and then add keywords where they’re needed.

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Marketing Social Media 2019 Brands 170

Avaya

JANUARY 14, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. That management becomes much easier with targeted technology initiatives that aim to improve business metrics associated with DCX. Developing and nurturing a sound DCX strategy should be at the top of your priority list for 2019.

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Customer Experience Competitive Advantage 2018 Social Media 73

West Monroe

JUNE 19, 2019

The right partner can help navigate the complexities of integrations, emerging products, commerce, platform, and change management that comes with any technology implementation. We have a pulse on emerging technologies and capabilities and can help companies continually innovate to meet business goals.

2019 40

2019 Roadmap Consulting Financial 40

Think Customers

MARCH 28, 2022

Indeed, “heavy attrition is a common challenge in the contact center industry,” says DC Wright, chief transformation and innovation officer at TTEC. According to a 2019 study by researchers at Yale University, flexibility was the main driver among gig workers. The traditional model is very inflexible which people find unappealing.”

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Contact Center Effort Score Metrics 2023 105

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

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NICE inContact

AUGUST 23, 2019

Both generations are tech-savvy, but each rely on technology differently. Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

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Contact Center Management 2017 2010 55

NICE inContact

AUGUST 23, 2019

Both generations are tech-savvy, but each rely on technology differently. Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

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Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. I’ve blogged extensively about how partnerships are crucial to an effective loyalty program. You can read our blog on loyalty coalitions here.

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Loyalty 2019 Loyalty Programs Hotels 45

NICE inContact

MAY 8, 2019

But these days, digital technology innovations can make it increasingly more complex to serve your customers where and how they want to be served. The 2019 business wave of the NICE inContact Customer Experience (CX) Transformation Benchmark explores many of these questions at a global level. You won’t be disappointed!

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Download Contact Center 2019 Omnichannel 54

Avaya

APRIL 9, 2019

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. FanVest , an event and community platform for the business side of sports is hosting its annual summit, The Business of Sports & Esports , in Oakland on April 10, 2019.

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Sports Entertainment Contact Center 2019 51

transcosmos Information Systems

JANUARY 21, 2019

With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer support. Customer service in 2019 means you have to get creative in attending to unusual problems. The post 6 Soft Skills to Level Up Your Customer Service in 2019 appeared first on transcosmos.

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2019 Customer Service Social Media Customer Service Representative 48

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

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2020 Customer Experience Magazine Consulting 132

Calabrio

JANUARY 2, 2020

In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand.

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Brands White Paper Social Media Webinar 88

SaleMove

SEPTEMBER 17, 2020

In 2019, PSECU decided to utilize Glia’s AI Management platform to build out their very own member-facing chatbot that they named Walter. The post PSECU Brings Life to Virtual Assistants appeared first on Glia Blog | Digital Customer Service Explained.

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2016 2019 Demo Download 95

Bizagi

JANUARY 18, 2021

And while nobody can say for sure what will happen in 2021, one thing we are confident in is that automation technologies are going to continue to boom. Here are our automation predictions for 2021 and the technologies that you need to be investing in this year to set you up for future success. HyperAutomation. Process Orchestration.

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NICE inContact

MAY 17, 2019

Technology — Do you have investment in the right technology, one that provides effortless experience to customers, agents, and every customer-facing employee? Is the technology sophisticated enough that it connects the right employee to the customer and understands why a customer is connecting with the brand?

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Metrics 2019 Measurement Leadership 59

Bizagi

FEBRUARY 5, 2020

The free time generated could be used on more innovative and creative projects, generating more value for the organisation as well as improving employee satisfaction.” DPA is like many other modern technologies in that the best way to get started is to think big, but to start small and then, when you’re ready – scale fast.

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Competitive Advantage 2019 Travel Innovation 92

Gainsight

JUNE 2, 2022

Yamini was also recognized by the San Francisco Business Times as one of the Most Influential Women in Business in 2019. We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. His approach to technology, business, and community is inspiring.

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2022 Chief Customer Officer Innovation Connections 52

ProProfs Chat

JULY 30, 2021

This blog covers every single detail about brand perception. Quality content in the form of in-depth blogs and comprehensive e-book sets you apart in the industry as thought leaders. Innovation makes you stand out from the crowd and creates an unique form of brand perception. What is Brand Perception? – Satya Nadella.

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Brands Net Promoter Score Social Media E Commerce 111

Avaya

FEBRUARY 25, 2019

As a recent Avaya blog highlighted , research indicates that 81% of US online adults use smartphones daily or more often, 57% are extremely heavy users of smartphones, and 40% of US online adults ages 55 to 64 are likely to get more mobile. It also expands the range of customers’ digital interactions while conquering geo-location issues.

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