ShepHyken

MARCH 19, 2021

It has been incredibly important for me to build a career in which I have worked to immerse myself in all areas of business. It has a lot of similarities to running a busy family life – something women have done for ages! I think a constant and healthy curiosity about why you do what you do is the key in CS/CX.

Leadership 87

Leadership 2021 Webinar Customer Service 87

ChurnZero

NOVEMBER 18, 2021

As Rosabeth Kanter, Harvard Business School professor and best-selling author who specializes in strategy, innovation, and leadership for change, puts it: “Change demands new learning.”. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. In this case, curiosity cures the cat.

Webinar 98

Webinar Customers Customer Journey Engagement 98

Beyond Philosophy

FEBRUARY 20, 2020

However, with using chatbots for customer service, a gap often exists between the language that the user has versus the way that you, as a business, talk about your product or service. So, young people are learning a new way to satisfy curiosity or use technology to gain knowledge.

Innovation 162

Innovation Social Media Technology Brands 162

CX Journey

JULY 26, 2016

Innochat is a weekly Twitter chat (Thursdays, 9am PT) about innovation and covers a wide range of topics and angles. The topic on July 21 was one of my favorites: customer experience, of course. This is a hot topic. This is an important topic with many different angles to cover. Perhaps that's a place to start.

Innovation 43

Innovation Customer Experience 2013 Culture 43

Michel Falcon Experience

AUGUST 17, 2016

Whether you went to business management school, or learned how to manage employees in a non-traditional way, you know this: positive reinforcement works! Along with statistics, it’s interesting to read what proven business leaders have to say about employee engagement. ” — Marissa Mayer.

Blog 127

Blog 2016 Engagement Webinar 127

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. About 77% of small businesses have viewed this crisis as a catalyst for change regarding issues in their practices that were already present. What have we learned during COVID?

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

ClearAction

SEPTEMBER 27, 2018

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The growth-generating strength of your customer experience efforts hinges on how customer-centered your business is. These “business rituals” criteria are the truth about your culture.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

Russel Lolacher

JUNE 13, 2022

So speaking of positions, the topic for today is how you’re positioned, I guess, within an organization, your team, you as an individual, because we’re talking about silos, I guess the first thing we should mention is what is a silo? Oh, no wonder they’re busy all the time. Keith Kmett. Oh, this is how they can help.

Culture 59

Culture Communication Employee Experience Connections 59

Natalie Petouhof

FEBRUARY 24, 2017

There is no question that social media has earned its spot in every business’ digital marketing strategy. Nowadays, almost every business has some type of social media account. With one click and some curiosity, they could end up on your page! Liking is one of the most important aspects of social media.

Social Media 65

Social Media Engagement Brands Marketing 65

ClearAction

MAY 18, 2017

Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). Why: customer experience success and business success both boil down to one thing: meeting or exceeding customers’ expectations.

ROI 54

ROI Feedback Insights Financial 54

West Monroe

OCTOBER 12, 2018

This week West Monroe Partners released our signature research on an important topic, Digital Leadership. As our research stresses, digital is inherently disruptive because it challenges the current ways of thinking and working to engage your customers and run your business. They know they cannot do it all themselves.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

Daniel Group

MAY 26, 2021

Those that tried said they would not use it again, which raised my curiosity. Throughout the series, we will explore the importance of the following topics: Make CX Easy: Is it easy to do business with your company? As part of a customer research project, I interviewed some customers who tried out the new service.

Customer Experience 52

Customer Experience Net Promoter Score NPS Travel 52

ChurnZero

NOVEMBER 18, 2021

As Rosabeth Kanter, a Harvard Business School professor who specializes in change management, puts it: “Change demands new learning.” That’s why customer education is absolutely essential to preventing churn in SaaS businesses. When you post a tutorial video, include a few knowledge base articles that relate to the topic.

Webinar 52

Webinar Customers Customer Confidence Retail 52

Gainsight

DECEMBER 21, 2020

People may not understand the use of “combat,” but we are in a precarious situation and time where many companies are fighting for their business life. With an inundation of products and services as subscriptions to choose from, the customer could quickly leave your company and take their business with them.

2019 59

2019 Customer Success Connections Touchpoint 59

BirdEye

JULY 11, 2023

But your business needs more than just a great photo or video to drive engagement. How to write captivating Instagram captions for your business Measuring your success on Instagram FAQs about Instagram captions Download our free 2023 social media toolkit What is an Instagram caption? We’re not just a business.

Social Media 40

Social Media 2023 E Commerce Download 40

SurveySparrow

JUNE 19, 2021

Businesses are putting out more content now than ever before. BuzzFeed successfully came up with this viral quiz idea by combining people’s innate curiosity to learn more about themselves and the popularity of the TV series. Do You Offer a Great Business Experience” Quiz — Genbook. What’s Your Brand’s Irresistible It Factor ?”

Hospitality 52

Hospitality 2013 2015 Article 52

Kustomer

JANUARY 6, 2022

Oftentimes, small businesses or one-time customers are forgotten but in Erika’s eyes, each is just as important as the last. You can feel that energy in the room whenever you’re interacting with a successful team where trust is key, empathy, curiosity, belonging. Well, let’s dive into the topic at hand. Just curious.

Culture 105

Culture Definition Customers Roadmap 105

Russel Lolacher

JANUARY 4, 2021

Some ways to foster a productive and collaborative environment include: Curiosity – better understanding the work of others in your organization will not only help connect dots to new opportunities, but also help grow empathy. They’re busy and have their own world. And remember, there are NO “stupid” questions.

Culture 83

Culture Government Leadership Return on Investment 83

InnerTrends

DECEMBER 2, 2019

How do you know which is more suitable for your business? First though, let’s look at what we mean when we discuss these two methods of bringing new people into your business. The barrier for signup is kept very low and not too many details are asked for, so even a bit of curiosity will drive a signup. (Be The Fast Signup.

2015 105

2015 Demo 2014 Metrics 105

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? The QBR has become an industry staple—and polarizing topic—in customer success. What is a quarterly business review? Are quarterly business reviews right for your business?

Presentation 52

Presentation Customers Engagement Customer Success 52

CSM Magazine

APRIL 26, 2019

Empathy is related to a number of crucial business roles, so let’s analyze them one-by-one. They may even consider writing an informative essay on the topic to share with their colleagues. Now that we’ve covered the importance of empathy and how it effects different business roles, let’s look at how empathy skills can be developed.

Customer Experience 40

Customer Experience Innovation Reference Customers 40

Russel Lolacher

FEBRUARY 1, 2021

I once was asked to provide my communications insight and experience on a slide deck about a new project from a very technical business area. Their goal (or “what success looked like” to them) was to inspire curiosity in their audience about their innovative new approach. Sadly, they really missed the mark.

Presentation 81

Presentation Events Workshop Engagement 81

Qualtrics

MAY 12, 2021

Design research has become more important in business, as industries move towards designing high-quality customer experiences. It is a research approach that uses curiosity to look at the customers themselves and create a broad understanding of their perspectives. Creates efficiencies in time and money for the business.

Marketing 26

Marketing Insights Return on Investment Information 26

Alida

OCTOBER 22, 2018

You’ve had your community, the Curiosity Council, since early 2017. It’s helping to future proof both my role and our business. Curiosity Council members represent the most devoted members of the Smithsonian Media audience. Some things we keep in mind about member experience: Focus on business needs.

Insights 20

Insights Magazine Travel Advertising 20

Russel Lolacher

MAY 1, 2022

Facebook Business Page. And she’s won a bunch of awards for entrepreneurship and small business. So it was a really busy, demanding environment. So our topic today is about speaking well, at work. How do we present ideas on topics? Check out all the episodes of Relationships at Work. PLAY AND SUBSCRIBE.

Culture 52

Culture Books Communication Leadership 52

SurveySparrow

NOVEMBER 22, 2023

Similarly, the importance of data collection and analysis is not an alien topic. Look for tools that let you create dashboards that fit your business needs. Predictive Analytics: A promising tool should be like a fortune teller for your business. Collaboration Tools: Business is a team effort; your data tool should support that.

Insights 52

Insights Information 2023 Connections 52

ChurnZero

APRIL 5, 2019

Our inaugural Atlanta Leadership Hour featured four discussion topics led by area Customer Success leaders. Keep reading to get expert tips and advice on the following topics: Customer Success Performance Management (Goals and KPIs). What you want are people that have curiosity. Customer Success Around the Web.

Customer Success 40

Customer Success Customer Centricity Leadership Webinar 40

ChurnZero

SEPTEMBER 18, 2020

Problems include both the business problems and tactical problems that you’re trying to solve as a vendor. A: In my experience – and I’ve said this same thing about sales – you ideally want to separate this conversation from any other topic. Then in the body, write: “Hi, I know you’re busy. This is not routine.

Webinar 64

Webinar B2B Return on Investment Customers 64

Horizon CX

OCTOBER 23, 2018

This can happen in our personal lives as well as in business. This is one hell of an energy-draining experience for sure and you can imagine what it would be like if you had to deal with that kind of behavior daily within a business environment. I’ve covered this topic in a previous blog that you may find enlightening.

Communication 45

Communication Workshop Article Leadership 45

Russel Lolacher

JULY 4, 2022

Now that definitely lends itself segue into our topic today, which is all about networking and connecting and community building. So I mean, it’s just a really great resource on this topic. What if I hand out 100 business cards at the latest conference? Oh, I love that word curiosity. Russel Lolacher. Nate Brown.

Employee Experience 52

Employee Experience Connections Leadership Definition 52

Zeisler Consulting

MAY 11, 2021

Based on this business model, what do you think the likelihood would be of any of your Customers discussing their procedures (and your work) with other people? Acting on that true curiosity will have the added benefit of providing more actionable insights for you as well. No, I’m not thinking of anything in particular myself.

NPS 93

NPS Definition Insights Events 93

Peter Lavers

FEBRUARY 18, 2015

Customer Think is a really interesting hub of guest bloggers on customer related topics (especially US writers). Over a decade of creating and leading insight teams has taught me that two aspects of team culture are critical for customer insight teams to make a real difference to the wider business.

Customer Insights 70

Customer Insights Culture Insights Competitive Advantage 70

Russel Lolacher

AUGUST 1, 2022

And I think the idea of curiosity and asking questions and understanding people comes in pretty handy with the topic we’re talking about today, which is accessibility. And businesses have to be worried about how they’re going to meet their labor needs, now and into the future. Russel Lolacher. Russel Lolacher.

Government 98

Government Culture Definition Employee Experience 98

Qualtrics

SEPTEMBER 4, 2019

That curiosity extends into Melissa’s reading list and podcast queue. I’ll read or listen to anything about this topic – not just focused people analytics, but anything on the future of work.”. One knows the data inside out, the other understands the business objective. And what works well is often the most obvious.

Definition 47

Definition 2015 Insights Metrics 47

ProProfs Chat

JANUARY 28, 2021

You’ll read about the best practices to ask for testimonials and the most efficient methods to showcase them to your business’ advantage. Build Customer Relationships at Business Events. This kind of feedback comes from people who found success on various levels (business, personal, time-wise, etc) thanks to your product.

Social Media 98

Social Media Feedback E-support Blog 98

Amity

MARCH 24, 2017

If you’re in business today with a recurring revenue model, of the biggest questions you must ask is “where are the gaps in my revenue engine?” I talk to CEOs about this topic all the time, and the patterns have proven to be pretty consistent. This post was originally posted on Julie's LinkedIn.

Metrics 56

Metrics Touchpoint Reference Customer Retention 56

SurveySparrow

APRIL 23, 2021

Getting back to the topic, the overall performance review comments will tell the employee the areas where they have been good and the places where improvement is required. Attendance: It is a touchy topic because certain things an employee cannot do anything about, like bad weather or a sick body. Try it now for FREE! Signup for Free.

Feedback 52

Feedback Communication Document Management 52