Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. Ever wondered why some businesses are just a joy to deal with? Discover the intimate connection between customer satisfaction and the longing for community.

2023 143

2023 Entertainment Touchpoint Connections 143

Team Support

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Your company’s reputation depends on excellent customer support.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

2024 52

2024 Management 2023 ROI 52

ChurnZero

MAY 4, 2023

Multiple relationships benefit clients and service providers since they get to know each other on a deeper business level. The quality and strength of more relationships contribute to the sense of a trusted community. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

Feedback 98

Feedback Customer Success Customers Metrics 98

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Entertainment Insights 2016 250

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing. Hello Atlas members!

2023 52

2023 Webinar Metrics Social Media 52

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. It’s the primary sales channel that will determine how these businesses are categorized.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Lithium

MAY 24, 2022

Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing. Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing. So sit back and enjoy the show.

Loyalty 96

Loyalty Brands Consulting Innovation 96

Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies.

B2C 52

B2C Roadmap Books Travel 52

Kustomer

NOVEMBER 10, 2023

In today’s fast-paced business world, customer-centricity isn’t a luxury; it’s a necessity. This week, we gathered passionate customer service enthusiasts to showcase how the Kustomer platform can supercharge their customer relationships, drive business growth, and cultivate unwavering loyalty.

Webinar 93

Webinar Customer Centricity Innovation Customer Relationships 93

ShepHyken

DECEMBER 28, 2022

And if you’re not available, go back and read No. If there is anything in the process of doing business with you that’s hard on the customer, find a way to eliminate or mitigate it. . Any form of proactive communication is always appreciated. . Give back to your community or contribute to a cause. Be available.

2023 131

2023 Fashion Customer Service Training Reference 131

ShepHyken

OCTOBER 2, 2023

Top Takeaways: Outsourcing customer service and support functions can be an effective strategy for businesses, especially startups, to offload non-core tasks and focus on their core competencies. We ensure our employees do fulfilling work, provide great growth opportunities, and build a community.” They want to be part of a goal.

Competitive Advantage 80

Competitive Advantage 2019 2020 Customer Retention 80

Beyond Philosophy

DECEMBER 29, 2023

It’s the most wonderful time of the year, and time for one of our favorite traditions: looking back on what we learned. Sometimes what we learned was personal, but it has implications for the business world. In this episode, we look back at what we learned in 2023 and how it can help us in 2024.

2024 89

2024 2023 Workshop Books 89

ShepHyken

APRIL 25, 2017

Can your business do better by doing good? First Up: Shep Hyken’s opening comments focus on the benefits of being part of something bigger than yourself – when you give back to your community, if not the world. Our willingness to give back to the community may be our best measure of our success.

Culture 100

Culture Hospitality Loyalty Measurement 100

CSM Magazine

MARCH 28, 2024

As a music studio owner, you know that every melody has its rhythm, and the same goes for your business flow. But when it comes to students, the real art is not just attracting new faces—it’s about keeping them coming back for more. Here are five key ways to ensure they keep coming back for encore after encore.

Customer Retention 52

Customer Retention Social Media Loyalty Events 52

Beyond Philosophy

JANUARY 4, 2024

I appreciate the opportunity to look back upon what has happened and what I learned from it. Therefore, I encourage organizations to look back at how the web implementation worked—the one that actually worked, not the one that was a hot mess at the beginning. We did this on the podcast recently. The same thing is happening with AI.

2024 97

2024 2023 Net Promoter Score NPS 97

CSM Magazine

FEBRUARY 6, 2024

Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. But not only has the face of the customer evolved over time, so too has the shape of the business world. The Bare Basics.

Brands 98

Brands Advertising B2C Leadership 98

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. One thing became clear as our conversations kicked off - when sharing insights with the business, starting with the research question, or business problem is common and some argue, critical.

Insights 116

Insights Presentation Leadership Feedback 116

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Insights 78

Insights Advertising Interaction Consumers 78

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. With a keen eye on scalability and efficiency, she emphasizes the pivotal role of community in delivering personalized experiences and driving growth. What unites them?

Customer Success 52

Customer Success Chief Customer Officer Innovation Customer Centricity 52

BirdEye

MAY 24, 2023

If you’re looking to implement a referral program for your business, you need some creative inspiration and brilliant customer referral program ideas. Many marketers agree it’s one of the most effective ways to promote a business. Happy customers can then share your business with their friends and family.

Social Media 98

Social Media Reference Sports Sales 98

Gainsight

JULY 27, 2022

We might be biased, but here are five reasons why we think you won’t want to miss the community track this year. It’s the first year with a HUGE community emphasis and an impressive list of speakers. These are just a few of the thought leaders taking the stage this year to talk about their experiences with community. .

Definition 59

Definition Customer Success Metrics Loyalty 59

CX University

APRIL 2, 2024

Delivering the employee value proposition hinges on how effectively an organization communicates and acts. They boast of serving customers and their communities with value and offering employees career opportunities. They claim their mission drives their pursuit of ways to serve their customers, communities, and employees.

2009 52

2009 White Paper 2024 Financial 52

ShepHyken

JULY 26, 2021

Business 2 Community) While it’s far better to add a thank you page than to simply create a confirmation message, most thank you pages are not optimized as they should be, making for missed opportunities to build your brand. My Comment: In the pandemic, we were forced to adapt and adopt new ways of doing business.

Article 103

Article 2021 Customer Service Contact Center 103

BirdEye

FEBRUARY 13, 2024

Chiropractors need effective marketing for three key reasons: Increase awareness: Many people don’t understand chiropractic care and how it can help with back pain, headaches, mobility issues, and more. It helps establish trust and credibility so patients keep coming back. Why do chiropractors need marketing?

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Lithium

SEPTEMBER 20, 2022

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. It’s not often that you get to dive into the minds of some major community nerds, but today you are in luck. Crawling out of primal community mud” comes Khoros’s Business Value Consultant and community enthusiast, Jake Roadhouse ( ).

ROI 52

ROI Sales Consulting Measurement 52

West Monroe

APRIL 9, 2024

Over the next year, credit unions’ strategy can evolve to provide a member and employee experience of the future—not yesterday—and provide unique values that stand out against community banks, mid-market banks, national players, and fintechs while dealing head-on with the issues impacting them.

2024 52

2024 Banking Financial Consumers 52

ChurnZero

MARCH 31, 2021

out of 10 and over 107 verified reviews, ChurnZero is recognized by the TrustRadius community as a valuable player in the Customer Success software category. I honestly cannnot think of an example of a business that would not benefit from these insights.” – Emily Traxler, VP of Customer Success, SingleOps. With a trScore of 8.2

2021 98

2021 B2B 2016 Touchpoint 98

ShepHyken

JULY 16, 2021

That means that to keep customers coming back, you need to make your retail space stand out and provide exceptional customer service. That means that to keep customers coming back, you need to make your retail space stand out and provide exceptional customer service. Build a Community . It’s All About the Customers .

E Commerce 140

E Commerce Retail Exceptional Customer Service Consulting 140

Team Support

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Your company’s reputation depends on excellent customer support.

Omnichannel 40

Omnichannel Customer Service Social Media B2B 40

Beyond Philosophy

MARCH 7, 2024

After that, Beyond Philosophy spent two years working with the London Business School. We asked millions of questions from thousands of business people in hundreds of companies. We asked millions of questions from thousands of business people in hundreds of companies. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Measurement Customers 78

Lithium

OCTOBER 19, 2022

In today’s digital ecosystem, it’s a requirement to have a community page. No matter what industry you find your brand or company in, having a place for your customers to talk about your business, find support, or ask questions is necessary. It’s easy to hark about how much value you can pull from having an award-winning community.

ROI 52

ROI Social Media Events Article 52

Lithium

JUNE 6, 2022

Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing. Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing. So sit back and enjoy the show.

Loyalty 52

Loyalty Brands Consulting Innovation 52

ChurnZero

OCTOBER 8, 2021

ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

2021 98

2021 B2B Healthcare Touchpoint 98

CSM Magazine

NOVEMBER 8, 2023

The success of any business revolves around its customers. The more active your customers are, the more successful your business becomes. It is not about selling a product or service that takes your business a step further but building lasting relationships with your existing customers, all while being mindful of the opportunity cost.

Customer Engagement 52

Customer Engagement Engagement Omnichannel Customers 52