CX Accelerator

SEPTEMBER 24, 2019

As a CX professional, you likely already have a strong vision of what you want to achieve. But make sure that your approach demonstrates not a desire to change and control, but a wish to invite others in to share your passion and vision. Comm100 Kaye's Blog Kaye's LinkedIn. Back to CX Accelerator Blog.

Customer Centricity 182

Customer Centricity Social Media Customer Service Representative Contact Center 182

Customer Bliss

AUGUST 18, 2020

At Hiver, Niraj is responsible for defining the vision and strategy of the business. Does their resolution path involve both a tactical as well as a strategic line of thinking? Read this blog post ». Read this blog post ». Read this blog post ». With over 1500 customers across 30 countries. Conclusion.

Customer Service 252

Customer Service Blog Customers Interaction 252

Alida

SEPTEMBER 22, 2016

Authentic companies inspire loyalty,” said Scott Miller, CEO of Vision Critical, in his opening keynote. Vision Critical (@visioncritical) September 20, 2016. Vision Critical (@visioncritical) September 20, 2016. RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post].

2016 267

2016 Innovation Marketing Insights 267

Alida

DECEMBER 15, 2016

In this blog post, we look at five ways to use customer feedback to inform cohesive, strategic and integrated content marketing strategies. On average, B2B companies use eight channels , such as social media, blogs and email, to distribute content. Understand your readers and buyer personas. Validate marketing campaigns.

Feedback 213

Feedback Marketing Social Media 2017 213

Customer Bliss

JUNE 8, 2020

To operationalize this vision, we’ve created the ‘Flywheel Staff’ group. This is a group of senior leaders across marketing, sales and customer success and we meet regularly to stay tightly aligned on everything from strategic planning and short-term plays. ” 3. I hope that we can carry this forward.”

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

Gainsight

MARCH 1, 2024

In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field. This gives us an opportunity to be more strategic with customers rather than spending time defining the difference between customer support and customer success. What’s changed: What hasn’t changed?

Customer Success 59

Customer Success Chief Customer Officer 2002 2014 59

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Additionally, he executes on challenges and maintains a forward-thinking mindset aligned with the organizational mission and vision. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Team Support

JULY 20, 2020

This blog series, inspired by the ServiceXRG report , identifies the outcomes we have come to expect from Support, then offers goals and action items that enable us to achieve these outcomes. Many companies make it a part of their mission and vision statements and internal performance goals. Download the complete report.

Net Promoter Score 98

Net Promoter Score B2B Customer Satisfaction Download 98

TechSee

JUNE 10, 2021

Sure, they divert your workforce from more strategic tasks. . This blog challenges that status quo. Self service can be a powerful solution, but many companies are taking it further by adding computer vision into the mix. Of course, in-person contact puts employees and customers at risk.

Innovation 207

Innovation 2025 Transportation Consumers 207

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. A: Try to narrow it down. Then, think about leadership in general.

Sales 52

Sales Customer Success Webinar Tourism 52

BirdEye

OCTOBER 31, 2023

In this blog, you’ll learn how to brainstorm name ideas, check business name availability, and ultimately secure a name that aligns with your brand vision and paves the way for your success. Tools for generating a unique business name Coming up with a business name requires creativity, strategic thinking, and a good deal of patience.

Social Media 109

Social Media Brands Reference Consulting 109

Clarivate

APRIL 14, 2024

government of Vannevar Bush’s ‘ Science, the Endless Frontier ’ and Harold Wilson’s 1963 vision, ‘ the white heat of this (scientific) revolution ’ in the U.K. Download our latest reports on research impact and evaluation, or read other blogs from the Institute for Scientific Information to discover more insights.

Government 59

Government 2004 Culture Metrics 59

Totango

JULY 31, 2020

Kevin O’Came, SVP of Customer Success at Totango, kicked off the conversation with key considerations for virtual organizations, including the challenge in building meaningful strategic relationships – virtually. The next event is scheduled for August 13th. Another leader who puts customers at the forefront of what they do is SAP.

Engagement 106

Engagement Events Customer Success 2020 106

ClientSuccess

MARCH 28, 2023

Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey. However, the downside is that many large accounts expect strategic decisions to align with their goals.

Management 52

Management Webinar Customer Journey Roadmap 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. In addition to this, you can also leverage ads strategically to enhance your online presence.

Brands 52

Brands Social Media Feedback Loyalty 52

Lumoa

MAY 5, 2022

Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand. CXM (Customer Experience Management) focuses on using strategic methods for influencing the customer experience positively.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Both solutions offer consulting services if you struggle with how to set up a survey or want additional strategic tips. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Help Scout

APRIL 29, 2021

Customer service is a part of the business’s strategic vision. Make customer service part of company goals and vision: Review your company goals, objectives, and vision to ensure that your commitment to customer service is reflected in them. The business agrees on a clear definition of “good customer service.”.

Culture 139

Culture Customer Service Customer Centricity Chief Customer Officer 139

Totango

NOVEMBER 27, 2023

CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community. Market presence: Revenue and number of customers.

Customer Success 93

Customer Success 2023 B2B Customer Relationship Management 93

Uniphore

NOVEMBER 23, 2021

Syed, SVP, Global Head of Channel, Alliances & Partnerships at Uniphore, and Saurabh Rai, Global Head Analytics & Strategic Initiatives at Tech Mahindra Business Process Services, explore the quantifiable and experiential benefits of conversational automation. Syed and Saurabh Rai on the Value of Conversational Automation.

Insights 52

Insights E Commerce Average Handle Time Return on Investment 52

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Leadership and management: It’s about how good the leaders at the helm are at leading the company, their vision, and how they come across to the public. Table of contents What is corporate reputation?

Management 113

Management Social Media Brands Consulting 113

ClientSuccess

SEPTEMBER 30, 2020

And on the other hand, if your CAB is composed of all users and influencers, then it will be difficult to have more strategic conversations. Pragmatic Marketing gives a great agenda breakdown which you can read on their blog. Blog Posts: 3 Ways to Elevate Customer Success in Your SaaS Business. Find your customer champions.

Net Promoter Score 75

Net Promoter Score Blog Social Media Customer Success 75

Avaya

NOVEMBER 14, 2018

As Laurent recently blogged , “Consumer buying behavior is becoming increasingly complex, and although we’re able to collect more consumer data than ever before, businesses struggle to predict future buying behavior. We look forward to sharing our vision and learning more about how AI can help you solve your strategic business challenges.

Contact Center 63

Contact Center 2018 Consumers Technology 63

ClearAction

NOVEMBER 26, 2017

Marketing Operations is key to aligning Marketing to enterprise strategic objectives. Marketing Operations provides operational muscle, agility, measurement rigor, x-functional alignment needed to realize strategic vision. Marketing Operations creates a cross-functional sandbox for strategic process and team learning.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

CX Workout - Ideas Blog

NOVEMBER 3, 2020

At Decooda, we believe that underperforming CX programs have three distinct root causes: 1) Lack of Strategic and Structural Alignment. As many of our CX, EX, UX, and Data peers understand, each of these roles must report directly to the CEO who has a total vision of customer centricity. Three Root Causes and Their Solutions.

Net Promoter Score 98

Net Promoter Score Employee Experience Customer Satisfaction Metrics 98

BirdEye

APRIL 5, 2023

In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Reflects what the business stands for Your business name should be a reflection of what your company stands for, including your mission and vision. Don’t sweat it – we’ve all been there. How do I choose a business name idea?

Government 98

Government Social Media Consulting Brands 98

2020 Research

SEPTEMBER 19, 2023

If researchers truly understand and embrace the strategic potential of AI, they can navigate these challenges – similar to moving online from phone or the surge of research technology tools. Clarity in vision and execution will dictate success. Remember, it’s less about the tool and more about the strategic application.

Insights 64

Insights Marketing Innovation Roadmap 64

COPC

FEBRUARY 6, 2023

You may also like the following: Developing a Strategic Vendor Management Framework The top six benefits of creating and deploying a balanced scorecard for performance management: Increase Employee Engagement Qualitative and well-designed balanced scorecards are an effective tool to improve employee engagement indirectly.

Management 79

Management 2022 Metrics Contact Center 79

CSM Magazine

AUGUST 18, 2021

In the first blog in this series, we introduced the importance of adding simplicity to the contact centre. In this blog, we reveal the most common barriers to achieving simplification and how to overcome them. In our next blog on simplification, we discuss how to turn theory into practice.

Blog 52

Blog Technology Touchpoint Engagement 52

Beyond Philosophy

JUNE 13, 2019

Form a strategic vision of the change you want to see with specific initiatives; or, in other words, paint a picture of the future. Also, it is essential to explain why your vision for tomorrow is vital to the organization so that all your team feels the need to change. To listen in , please click here.

Customer Experience 165

Customer Experience Employee Experience Culture Leadership 165

Avaya

AUGUST 2, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic plan, does it have an impact?”. It is clear that businesses understand the importance of digital transformation, yet they’re struggling to go from vision to execution. The answer: No.

Roadmap 63

Roadmap Workshop 2021 Communication 63

SurveySensum

JANUARY 22, 2024

In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. This way, stakeholders’ visions of success can be achieved. They are essential to its success, often holding financial, operational, or strategic influence. It’s like an art.

Management 52

Management Demo Communication Financial 52

Customer Guru

MARCH 7, 2018

She is, therefore, best positioned to realize Colt’s vision: “To be the most trusted and customer-centric data center operator.” With her experience of working at Goldman Sachs and later at Nordstrom, Radhika brings a well-rounded view of customer experience and strategic growth.

E Commerce 113

E Commerce Fashion Customer Centricity E-support 113

ijgolding

FEBRUARY 12, 2018

She has influenced many in her career to date and I am delighted to be able to share her thoughts on my blog so she can inspire many others. As weeks and months went by, the vision became clearer, the best sailing route more defined and that promised end-game experience more compelling and differentiated.

Customer Experience 52

Customer Experience Advertising Competitive Advantage Customer Experience Professionals 52

ClearAction

OCTOBER 4, 2015

To do this, take a look at your company's vision, mission, values, and key objectives statements. In the meantime, find those CX-aligned nuggets in the vision, mission, values, and key objectives statements and cascade them down to your work. Related articles: Shared Vision is Essential for Customer Experience Strategy.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

PeopleMetrics

JULY 17, 2018

Market research surveys seek anonymously provided, solicited feedback, typically from a small sample of statistically relevant customers, on key strategic questions. As CEO, he guides the company’s vision and strategy. P.S. What did you think of this blog post?

Measurement 210

Measurement CEM Telecommunications 2001 210

West Monroe

OCTOBER 12, 2018

Employees and customers need to understand the value and what is in it for them to go on this journey, and they look to their leaders to give them a sound digital vision and roadmap. Like any journey in life, you must have a clear vision for where you want to go, how you want to progress, and what success looks like after you get there.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40