ClientSuccess

JUNE 15, 2022

Just as there are always new ideas around succeeding in sales or marketing, it’s crucial to stay up to date on some of the innovative ways to connect and engage with SaaS customers. 4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1.

Books 52

Books Customer Success Leadership Innovation 52

ThriveableBiz

NOVEMBER 13, 2023

Insights vs Facts: What's the Difference for Business Marketing? In popular usage Insights is often a substitute term for Marketing Research. The confusion between Insights and Facts. Marketing has to connect with people on a range of emotions. We all do it! Fair enough. Just give me the data!

Insights 52

Insights Marketing Entertainment Social Media 52

Gainsight

JANUARY 22, 2024

We’ve gathered a couple key takeaways for managing successful communities below: Stay connected to the member experience. If you’re a community manager looking to make 2024 your best year yet, check out a free chapter from our new Customer Communities book.

Management 52

Management Insights 2024 Metrics 52

CSM Magazine

FEBRUARY 16, 2024

Topics covered will include subjects such as Telehealth Support, Data-Driven Decision Making, and Connected Commerce, among many other aspects of the digital customer experience. For more information, visit the event’s official website or book tickets here.

Contact Center 52

Contact Center 2024 Seminar Insights 52

Thematic

SEPTEMBER 1, 2021

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Read on to learn how to use our powerful analytics for deeper customer insights. These insights help Product Managers to prioritize issues that matter. What is chat analytics?

Customer Insights 114

Customer Insights Insights Feedback Demo 114

2020 Research

JULY 31, 2023

Gain an edge in the political landscape with Sago’s Voter Match Panel Book. Our cutting-edge research and data solutions connect you to the pulse of American voters like never before. Download the panel book to learn more about the demographics and profiling of the Voter Match Panel.

Books 98

Books Insights Download Connections 98

InMoment XI

SEPTEMBER 20, 2023

Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing. NPSx by Bain & Company states that connected customer experiences, powered by AI, are the future of CX. Predictive personalisation and hyper-personalisation are emerging as game-changers.

Net Promoter Score 260

Net Promoter Score Retail NPS Government 260

InMoment XI

JANUARY 23, 2024

The Google Local Guide program is designed to improve the accuracy and completeness of local business information on Google Maps, all while fostering a sense of community among users who are passionate about sharing their insights about and experiences of the places they visit. Connection line over the map, Navigation concept.

Management 260

Management Feedback Information Brands 260

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. So treat yourself to a book every quarter. Books for Product Managers. Books for Product Managers. Blogs for Product Managers.

Books 80

Books Blog Management Leadership 80

ijgolding

SEPTEMBER 21, 2015

‘On Purpose’ wonderfully, informatively and encouragingly, brings to life the importance of a brand recognising the importance of having ‘an authentic and credible sense of purpose’ It explores why this matters to consumers and employees alike – we all need to have an emotional connection with the purpose of a brand.

Books 91

Books Brands Customer Experience Chief Customer Officer 91

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Ecrion

FEBRUARY 13, 2020

Customer engagement can also be described as the emotional connection a business has with a customer. It’s important to connect with this generation and make sure they feel like they are making a lasting impact through their purchases. This will increase the connections you hold with your clients.

Customer Engagement 74

Customer Engagement Connections Engagement Customer Journey Mapping 74

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. The CX team leverages this insight to prioritize a project to improve the user experience of their mobile app. That requires accessible, connected data.

Customer Journey 70

Customer Journey Insights NPS Banking 70

InMoment XI

DECEMBER 29, 2022

InMoment is the first experience company to extend customer insights, analytics, and action across the complete customer lifecycle. Elevate provides valuable insights that inform key business decisions and automates action to improve our customers’ experiences.”

2022 260

2022 2023 B2B 2021 260

ShepHyken

JANUARY 29, 2024

Every job is connected to the customer experience, and employees should be aware of how their performance affects the customer’s perception of the company. Plus, Michael Hinshaw shares insights for his latest book, Experience Rules! which he wrote with Diane Magers.

Customer Experience 93

Customer Experience Customer Centricity Culture Leadership 93

Gainsight

APRIL 8, 2024

to Digital CS , drawing insights from research analysts and industry thought leaders. Gainsight’s platform offers insights into customer health and engagement, enabling companies to identify upsell and cross-sell opportunities and drive revenue growth through proactive account management.

Customer Success 52

Customer Success Engagement Customers Insights 52

ReviewTrackers

AUGUST 30, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. So how will that affect healthcare?

Connections 50

Connections Healthcare Banking Insurance 50

BlueOcean

DECEMBER 21, 2020

Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before. We are beyond grateful for the compassion of our agents and the flexibility of our clients as we sought to deliver that connection. Laurie Ruettimann. Shep Hyken.

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2021 Workshop 2020 Definition 156

Bold360

FEBRUARY 1, 2017

In one sense, customer insights is something like those paint by numbers books every kid once had, at least before childhood went digital. And that’s where the numbers that undergird customer insights are something like those children’s art projects. But what exactly is meant by customer insights?

Customer Insights 65

Customer Insights Insights Customer Experience Marketing 65

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. And as we begin wrapping up 2018, we reflect on our 4 th Optimove Connect, hoping we accomplished just that. Contact me at amit_b@optimove.com and share your takes on the topics, the insights, the lectures, and the venue.

2018 53

2018 Connections Workshop Events 53

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 New Year’s Resolutions for Exceptional CRM Marketing 1.

Marketing 69

Marketing 2024 Social Media Download 69

Customer Bliss

DECEMBER 13, 2021

You’ll hear back from a “Chewtopian” in less than 5 minutes when you connect or mention Chewy.com via Instagram, Twitter, Facebook or YouTube. Pick up a copy of my latest book, Would You Do That To Your Mother? Get more impactful brand examples, activities, and insights in the book. Build a Foundation of Trust.

Information 130

Information E Commerce 2021 Books 130

CSM Magazine

FEBRUARY 19, 2018

The second phase was all about mobile and social media, and how they connect people. Bringing the book to life with AR. Not only does Customers The Day After Tomorrow explain the practical benefits of emerging technologies, it also demonstrates them, as one of the first books to use Augmented Reality.

Books 40

Books Social Media Innovation Technology 40

Enalyzer

JUNE 4, 2020

Recurring and continuous surveys are great tools that will help you stay connected with the reality of your business and assess the development of the KPIs you’re observing. Recurring surveys are a great way of keeping your workforce connected and guide them through this crisis. Book a demo. Step 3: Design your survey.

Connections 66

Connections Measurement Feedback Communication 66

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Insights 48

Insights Marketing Workshop Customer Centricity 48

Customer Bliss

AUGUST 29, 2019

We’ve included plenty of stats and insights to help you understand this journey and build appropriate strategies to accommodate your varying customer needs. As I shared in the many case studies in my latest book, Would You Do That To Your Mother? Good CX prevails and has a significant business impact. SmarterCX #CX Click To Tweet.

Customer Experience 227

Customer Experience Consumers Travel Download 227

Customer Bliss

DECEMBER 1, 2016

All the competencies connect to business growth. There’s a lot of insight here. (I’m Customer experience improvement program: Books. There are hundreds of really strong customer experience books that come out every month. And yes, I myself have written several books.

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2017 Customer Experience 2016 Books 183

PeopleMetrics

DECEMBER 1, 2021

In case you did not hear, I launched my second book called Pharma Customer Experience ( CLICK TO VIEW ON AMAZON ) on Tuesday (11/30). I wrote this book because pharma and biotech companies have an amazing opportunity to improve the customer experience (patients, HCPs, caregivers) and emotionally connect with these customers.

Telecommunications 118

Telecommunications B2C B2B Books 118

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. In 2019 Nutrisystem/South Beach Diet launched its new book, “The New Keto Friendly South Beach Diet.” We know a place.

Insights 52

Insights Brands Marketing 2026 52

Service Untitled

APRIL 10, 2013

Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations. The Customer Service Survival Kit was written by Richard S.

Books 81

Books Customer Service Social Media Customer Service Representative 81

ShepHyken

AUGUST 9, 2021

The Forbes Young Entrepreneur Council (YEC) has written an article that gives insights from eight very successful members on how to do exactly that. CMSWire) By understanding and tapping into those emotions, brands can build powerful connections that create fierce advocates. If you want to create a better CX, eliminate the friction.

2021 144

2021 Article Customer Service Social Media 144

ShepHyken

SEPTEMBER 10, 2023

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. Connect with Shep on LinkedIn.

Article 79

Article 2023 2028 Customer Service 79

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. Connect with Shep on LinkedIn.

Article 64

Article Customer Service 2024 2023 64

2020 Research

APRIL 17, 2023

Typically, this involves sending out a survey with the same set of questions to the same demographic of respondents at regular intervals. By monitoring your brand, you gain valuable insights into changes in consumer sentiment or behavior, enabling you to adapt your business accordingly and stay competitive in the marketplace.

Brands 89

Brands Consulting ROI Consumers 89

CSM Magazine

JANUARY 18, 2024

. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement. “Nina’s vision for the future of AI inspires and challenges us to think bigger in order to build deeper consumer connections.

Events 52

Events 2024 Innovation Technology 52