ShepHyken

AUGUST 10, 2021

Top Takeaways: – The new technology, artificial intelligence, reads and analyzes all support conversations, regardless of channel, and even tags them with reasons. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

Insights 87

Insights Customer Insights Customer Centricity Consumers 87

Lithium

DECEMBER 21, 2020

Unsure about how to best apply Labels and Tags in your community? This blog on Labels and Tags may be just what you need, plus all the great comments are filled with examples. Top Contributor's calculation does not include Kudos Received from the Khoros Kudos Award submissions. Let us know in the comments!

Events 52

Events ROI Blog Article 52

Lithium

SEPTEMBER 14, 2020

Unsure about how to best apply Labels and Tags in your community? This blog on Labels and Tags may be just what you need, plus all the great comments are filled with examples. Top Contributor's calculation does not include Kudos Received from the Khoros Kudos Award submissions. Let us know in the comments!

Events 52

Events ROI Blog Article 52

Customer Bliss

MAY 31, 2016

As Vice President of Customer Innovation for Alaska Airlines,Curtis built award-winning mobile apps and customer feedback programs, as well as pioneered such innovations as online bag-tags and the use of biometrics. In June 2015 Future Travel Experience named Curtis as one of 25 global innovation leaders in the airline industry.

Airlines 158

Airlines Customer Experience Insurance Innovation 158

Doing CX Right

JANUARY 12, 2020

He’s a well-known customer service expert, New York Times bestselling author, and award-winning keynote speaker. Companies and leaders should think about what they can do to delight customers that have nothing to do with the price tag.”. I had the honor of being on Amazing Business Radio hosted by Shep Hyken.

E Commerce 52

E Commerce Culture Customer Voice Article 52

Win the Customer

OCTOBER 6, 2020

It’s an added bonus if employees can tag each other to call out a job well done. A bonus of any size can make a well-appreciated award. You want to make sure they see it as an award, not a dreaded inconvenience. . A mobile app or social media like platform allows everyone to stay up to date on the team’s accomplishments.

Customer Service 76

Customer Service Financial Social Media Travel 76

Eptica

SEPTEMBER 18, 2019

Employee of the Month and Year I’d say that 90% of contact centers have an Employee of the Month award, with the winner’s picture prominently displayed at the entrance to the building. Many take it further with an annual award that recognizes sustained excellence too.

Customer Service 66

Customer Service Contact Center Average Handle Time E-support 66

BirdEye

OCTOBER 16, 2023

Your Google Business Profile is also a great place to showcase awards and other positive information. Use keywords in your image and video tags. Take charge of your first impression by making sure your profile is complete and accurate. Add photos and other information, such as your menu or online ordering form.

Management 108

Management Demo Brands Consumers 108

BirdEye

JULY 25, 2023

But what you can do is encourage them to tag you on social media, refer their friends, and spread the word with incentives. Awards If your company or product has won any awards, show them off. Draw up a press release if you do something unique, like win an award or release an innovative product.

Social Media 52

Social Media Advertising Fashion Brands 52

ReviewTrackers

JULY 11, 2019

Wil’s problems with the Ford dealership had to do with the salesman lying, the brakes being faulty, the tags having to be transferred from an older car to the new one. In 2011, (we were) awarded the Ford’s President’s Award for customer satisfaction.”).

Automotive 50

Automotive 2011 Customer Satisfaction Customer Experience 50

ReviewTrackers

JULY 11, 2019

Wil’s problems with the Ford dealership had to do with the salesman lying, the brakes being faulty, the tags having to be transferred from an older car to the new one. In 2011, (we were) awarded the Ford’s President’s Award for customer satisfaction.”).

Automotive 50

Automotive 2011 Customer Satisfaction Customer Experience 50

Confirmit

SEPTEMBER 18, 2019

One of the highlights of last year’s CX Day (at least from Confirmit’s perspective) was the CX Impact Awards. Secondly, Confirmit's own Claire Sporton won an award in the Outstanding Provider category. Anyway, on the awards front, I think that’s what they call a double-whammy! A win/win for all concerned.

2011 40

2011 Customer Experience Professionals Events Insurance 40

Gainsight

MARCH 18, 2019

With the help of their tool and their team, I increased usage, assisted our finance team with tracking down overdue invoices, won a customer award, and shared what I’d learned at their company events. Manual Tagging, Duplicates, Load Times, Oh My! These tags are a critical foundation for just about any analysis or in-app engagement.

Definition 40

Definition Engagement Events Measurement 40

InMoment XI

APRIL 3, 2023

Here’s my story of going from a CX newbie to turning Elevate into an award-winning program in 365 days. In the post below, I’ll cover these three practical, simple, and impactful tips to turn your CX efforts into award-winning programs. Whenever a customer calls out an individual, we pipe that comment into Slack and tag the employee.

Touchpoint 260

Touchpoint Customer Centricity NPS Feedback 260

Thematic

FEBRUARY 11, 2024

Joe stated that the only way we can personalize experiences at scale is if we organize and tag all data in a granular way. Sarah Hauser is an award winning windsurfer and Guinness World Record holder for Largest Wave Windsurfed. This year Medallia announced a self-service agile market research suite and 4 innovations in Generative AI.

NPS 62

NPS Hotels Events Demo 62

SurveySensum

MARCH 3, 2022

An intuitive dashboard compiles all your information in one place hassle-free to provide one-click analytical reports, feedback, reviews, tags, and more in one place. . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Custom dashboard. Closing the loop.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

BirdEye

SEPTEMBER 1, 2023

The Frozen Farmer has a highlight – “Our Fans,” which shows photos and stories their customers have tagged them in. Highlight press features Let the world know you’re helping the community, winning awards, and making your brand a household name. This helps build faith in your ability and improves the conversion rate.

Social Media 57

Social Media Telecommunications Events Consumers 57

SurveySparrow

JULY 24, 2020

What if we tell you there are remote employee recognition ideas that are great but sans price tags? Monthly/Weekly Appreciation Awards. This is where weekly, monthly, or even quarterly appreciation awards can come handy. A certificate for the awards will lend credibility to the work done. Get Creative With Videos.

Seminar 52

Seminar Culture Social Media Travel 52

Talkdesk

FEBRUARY 21, 2018

Increase your odds of winning by posting your story to LinkedIn, Facebook or Twitter with the hashtag #101CXStories and tagging @Talkdesk. One story will be awarded with the overall grand prize. Stories will be selected on the basis of how compelling they are and how they contribute to overall customer experience understanding.

2014 40

2014 2018 2017 Consumers 40

Call Experts

DECEMBER 18, 2019

Engagements must be tagged to understand how to optimize routing and save customers' time. Offer award-winning customer service and support to your customers! In such a scenario, if a human agent is available, we hand over the call to one of our trained Experts to deal with your customer’s grievances. . Data matters. More Blogs Menu.

Contact Center 81

Contact Center Call Center 2018 Omnichannel 81

Eptica

FEBRUARY 19, 2019

About Shep Hyken Shep Hyken is a customer service & customer experience expert, award winning keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken Tags: Shep Hyken, Customer Service, Customer experience, trust, CX, consistency, loyalty, Customer satisfaction, listening Categories: Best Practice.

Loyalty 109

Loyalty 2019 Customers 2018 109

Lithium

AUGUST 25, 2021

Khoros acquired Topbox in January of 2021, bringing an innovative omnichannel CX analytics solution to Khoros’ award-winning digital customer engagement platform to create a powerful new standard for artificial intelligence (AI)-powered customer experience management. Jacob] What is CX Insights? Who are Brian and Jacob?

Insights 40

Insights Return on Investment Social Media Consumers 40

Eptica

JULY 12, 2017

Higher marks were awarded for faster responses. When it comes to speed of response, each channel was assessed on a different scale based on consumers expectations, so on Facebook a top score of 5 was awarded for a response within 30 minutes, while for email a 5 equated to an answer within 2 hours.

Insurance 49

Insurance Consumers 2017 Social Media 49

NetBase

MAY 16, 2019

Looking at Top Hashtags is always a great way to get a sense of what people feel is worth calling extra attention to by tagging. Shoes are mentioned in conjunction with: General tags like #fashion, #style, #accessories. Events like #metgala, #bbmastopsocial (BBMAs = Billboard Music Awards), #weddings, and #parties.

Brands 54

Brands Fashion Reference Insights 54

SurveySensum

MAY 9, 2022

Anyone can post & tag anyone else there. Or, you can create a referral program where you can award them for the referrals. She says, “I think sharing internally is important. For positive customer feedback and good feedback generally, we have an internal channel called Kudos. Encourage promoters to share their word of mouth.

Feedback 52

Feedback Chief Customer Officer Customers Webinar 52

Comm100

JANUARY 21, 2021

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. Our award-winning platform gives you more capabilities, more flexibility, and more security than any other on the market. Boost customer loyalty.

2021 98

2021 Social Media 2020 Loyalty 98

Eptica

JUNE 20, 2018

There’s a clear link between strong self-service capabilities and award-winning customer experience – for example, brands such as Amazon that consistently rank at the top of satisfaction indexes rely heavily on self-service. Done well, self-service not only boosts the customer experience but it also increases sales and efficiency.

Customer Experience 58

Customer Experience 2009 2018 Consumers 58

Service Untitled

MARCH 22, 2011

The winning school would be awarded a complete chemistry laboratory; quite a coveted prize for any school. Everyone wants recognition, and if an “add-on&# like an employee award or national award brings repeat business, then isn’t it something anyone of us want to share with our customers, our company, and our peers?

Brands 41

Brands Customer Centricity Sales Events 41

Eptica

JUNE 21, 2017

Gartner award demonstrates our position as a leader of digital customer engagement platforms for the digital customer experience””, Olivier Njamfa, CEO. Tags: Customer Service, Forrester, Customer experience, CSAT, Customer satisfaction, Business case, ROI, CX, Eptica, Chat, self-service Categories: Best Practice.

ROI 63

ROI Financial Customer Experience Net Promoter Score 63

Lithium

JANUARY 7, 2021

Khoros Kudos Awards 2020 Area. Created a new area in Atlas for the Khoros Kudos Awards 2020 including a homepage banner. New author tag for the topic starter in a thread. We’re interested in reading your feedback on whether you think the author tag should also appear on the first topic of the thread? Release Notes.

2020 52

2020 Blog Feedback Information 52

Eptica

SEPTEMBER 13, 2017

Tell the world about what you are doing by entering awards, getting your people to speak at events and engage in networking. Tags: Gartner, Customer experience, Customer Service, Eptica, CX, Voice of the customer, ROI Categories: Best Practice. 10 Send ambassadors out Reinforce your successes and become widely known for your CX.

2017 65

2017 Metrics Customer Journey Social Media 65

SurveySensum

JULY 15, 2022

Automated word cloud to group tags automatically. It has an award-winning UI that allows businesses to customize the forms as they want. Quick and easy customization of the surveys to make them visually appealing. Text and Sentiment analysis feature to understand the emotions behind responses. Customizable pricing plans to choose from.

2022 52

2022 E-support Automotive NPS 52

Lithium

FEBRUARY 12, 2020

Khoros Kudos Awards 2020 Area. Created a new area in Atlas for the Khoros Kudos Awards 2020 including a homepage banner. New author tag for the topic starter in a thread. We’re interested in reading your feedback on whether you think the author tag should also appear on the first topic of the thread? Release Notes.

2020 52

2020 Blog Feedback Information 52

Grade.us

FEBRUARY 18, 2020

If you’re looking to generate leads and win customers with these online visits, it’s a good idea to direct customers to a specific landing page that’s designed to tag customers with a tracking pixel , generate a lead, or make a sale (unlikely). Tag products. Award winning brand. What about project links?

Advertising 34

Advertising Brands Marketing Reference 34

SurveySensum

SEPTEMBER 14, 2020

Award them on their success. It not only saves time and effort with automated feedback tagging but also helps you identify trends & themes from the unstructured customer data. They don’t know what their customers are going through in the current times. It’s their job to keep the customer happy.

Customer Experience 59

Customer Experience Social Media Multi-Channel 2025 59

Qualtrics

APRIL 12, 2021

A quick keyword search reveals lots of conventional employee recognition ideas – happy hours, food trucks, employee of the month awards, and the like – but are they what employees really want from their leaders? The same goes for tagging employees (and their managers) in a Slack channel. Here’s how to get it right.

Engagement 26

Engagement Employee Experience Communication Definition 26

Optimove

FEBRUARY 10, 2022

February: The Heptagon Award. We launched the inaugural Heptagon Awards which celebrate CRM excellence and recognize outstanding achievements of individual marketers, marketing teams, and marketing campaigns across industries. Optimove won the Data Analytics Partner category in the EGR B2B Awards for the second year in a row.

2021 52

2021 B2B Advertising Entertainment 52