ShepHyken

JUNE 29, 2018

For example, a sales team may be the first point of contact for customers. Once you have found a system which works for you, customers will notice better efficiency with your business and will be impressed. The post Guest Blog: Struggling with Bad Customer Service? Look at every touchpoint of customer contact in your business.

Social Media 82

Social Media Blog Customer Service Touchpoint 82

ShepHyken

MARCH 8, 2019

I once heard about a car dealership who had customer satisfaction scores that were the impressively high. I practice the art of under-promising and over-delivering on a daily basis, and I can tell you first-hand that it yields amazing results. Shep Hyken. When asked about it, the owner explained one of the secrets to their success.

Blog 108

Blog Consulting Customers Article 108

ShepHyken

MARCH 10, 2024

Here are my top five picks from last week. The first is a self-service solution that simplifies the experience, allowing the customer to resolve their problems, find answers to their questions, etc. Amidst the wild thicket of information, we’ve tracked down the ‘Big Five’ of blogs, as voted by our tribe of savvy members.

Article 76

Article 2024 Customer Service Airlines 76

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Marketing Release Notes There was an issue with the Instagram API, causing Instagram Stories metrics to show zero Impressions and Reach incorrectly. If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

2024 52

2024 Social Media 2023 Contact Center 52

Beyond Philosophy

MAY 9, 2024

Listen to the podcast: This issue is the first in an eight-part series to explore customer behavior and the psychology driving it. For example, you know the phrase, First impressions are lasting impressions.” That’s because most of us anchor on those first impressions. Probably not.

Customers 78

Customers Information Advertising Reference 78

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Digital First Mentality. Digital First. Back To CX Accelerator Blog

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

GetFeedback

JANUARY 21, 2020

Artificial Intelligence has already been making an impression on the business industry with data collection for marketing and changing how people interreact with IT. The last few years and the rise of computerization has resulted in a huge increase in the amount of data that companies are able to utilize.

E Commerce 195

E Commerce E-support Entertainment Customer Service Representative 195

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows.

2024 113

2024 2023 Customer Success Innovation 113

CX University

MARCH 4, 2024

Each touchpoint represents an opportunity for businesses to engage with their customers and leave a lasting impression. SuperOffice Blog. SendGrid Blog. Available: [link] The post Omnichannel Experiences: Redefining Customer Interaction appeared first on CX University. Available: [link] SuperOffice.

Omnichannel 52

Omnichannel Interaction Touchpoint Social Media 52

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. The post Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want appeared first on Comm100.

Consumers 52

Consumers Blog Customer Service Social Media 52

SurveySparrow

OCTOBER 25, 2023

What is the first thought you get when you hear “Just do it”? Brand Name A brand name is like the first handshake with your customers. The right name can leave a lasting impression and pique the interest of your audience. Think of it like the first conversation after the handshake. Nike, right?

Brands 52

Brands Marketing Social Media Connections 52

GetFeedback

FEBRUARY 6, 2019

Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. Keep it consistent by sending a branded, beautiful survey that leaves a lasting impression. The post Top 10 Tips for Gathering Event Attendee Feedback appeared first on GetFeedback Blog.

Events 276

Events Feedback 2014 Presentation 276

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Digital First Mentality. Digital First. Back To CX Accelerator Blog

Contact Center 182

Contact Center 2022 Call Center Roadmap 182

Experience Investigators by 360Connext

OCTOBER 1, 2014

Jeannie wrote last week about how micromapping can save your business , after her simple request from Regus revealed their shortage of empathy and ability to accommodate customer needs. Tech details and codes, if necessary, can be displayed last. Not Impressed. - Not impressed. Some businesses still don’t get it.

E-support 274

E-support 2013 2014 Social Media 274

Totango

OCTOBER 12, 2022

When asked about their teams, 32% of professionals said that their department had been operating for up to four years, 37% said that their teams had grown by up to a quarter in the last 12 months, and the number of businesses with teams between 51-100 people increased by 20% in 2022. Expert collaborators.

Customer Success 112

Customer Success 2022 Culture 2021 112

GetFeedback

MAY 5, 2019

To make sure your first-time buyers will remain loyal to your brand, you should think beyond just selling a product. Apple even lets customers purchase the extended warranty before the first warranty period has expired, keeping them happy and loyal. appeared first on GetFeedback Blog. And that’s not all.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 109

Marketing Social Media Advertising Workshop 109

Beyond Philosophy

JANUARY 28, 2015

the all-important first 90 days on the job. First impressions are vital. However, the actions during the first 90 days of anybody’s new job are more important to forming a good and hopefully lasting relationship with your new employer. Save the wisecracks for your blog. What are the taboo subjects?

CEM 146

CEM Books Webinar Customer Centricity 146

Steve DiGioia

JUNE 12, 2023

Use Their Name in Greetings When you first meet a customer, whether it’s in person, over the phone, or in an email, using their name in your greeting is a terrific way to make a positive impression. I’m following up on our conversation from last week about [topic]. Please let me know if you have any questions.

Communication 75

Communication Loyalty Connections Customer Satisfaction 75

Experience Investigators by 360Connext

APRIL 30, 2015

What I love about this: Their last effort was not a “last ditch effort.”. Sure, they no longer wish to receive emails, but they obviously had an interest in craft supplies if they subscribed in the first place. After an experience like this, I would be glad to do them this one last favor before moving on. Not impressed.

Brands 266

Brands 2013 2014 Retail 266

SurveySparrow

JULY 18, 2023

Imagine a world where every interaction with your brand leaves a lasting impression, where customers become loyal advocates and ambassadors. Every interaction feels personalized and leaves you with a positive impression. Remember, reducing friction and simplifying the customer journey can leave a lasting impression.

Marketing 52

Marketing Customer Experience Touchpoint Social Media 52

Beyond Philosophy

FEBRUARY 22, 2018

A software update last year slowed the performance on some “older” iPhones. It creates a negative impression that’s not easily forgotten, and these impressions are one of the ways that customers evaluate an organization. Creating a negative impression is very unlike Apple. appeared first on.

Travel 130

Travel Fashion Customers Communication 130

ShepHyken

FEBRUARY 21, 2020

Keeping that in mind, this blog highlights the best strategies you can implement to master customer experience at the point of sale. But before we delve into those guidelines, let’s first understand why POS is so crucial for a retail business. It’s the last impression of your store on the customer. Utilize Data.

Sales 95

Sales Customer Experience Retail Article 95

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. – Create a blog and publish helpful content.

Management 107

Management Social Media 2007 Reference 107

Experience Investigators by 360Connext

OCTOBER 31, 2014

I would write a post devoted to the virtues of the Oreo eyeball, but it’s time for the Microinteraction of the Month , so I wanted to feature some impressive tactics I’ve seen recently for converting visitors (including myself – they work). Not Impressed. - Not impressed. missing-image.png");})(this);'' />. 360 Connext.

2013 197

2013 E-support 2014 Social Media 197

Experience Investigators by 360Connext

JANUARY 30, 2015

I hardly noticed the first time, or the second, but by the third, I saw a pattern. Last month, we introduced the idea of recognizing our favorite (and not so favorite) microinteractions. Not Impressed. - Not impressed. This is a Public Service Announcement: Good guys don't finish last in customer service!

2013 252

2013 Customer Service E-support 2014 252

Experience Investigators by 360Connext

OCTOBER 24, 2014

But sometimes the things that leave a lasting impression aren’t dazzling and delightful. More Posts - Website Follow Me: The post Connecting with Customers In The Moment: How These Brands Nailed It appeared first on Customer Experience Consulting. There are many things we can do to create memorable moments for customers.

Connections 277

Connections Brands Online Experience Customer Engagement 277

Beyond Philosophy

JUNE 18, 2021

At first glance, the general pricing strategy seems basic: get the highest price possible that sells enough widgets to make an excellent profit. Pricing strategy occurs in two levels: individual products strategy and general price impressions. The second level is general price impressions. It was a pleasant surprise.

Reference 88

Reference Retail Sales Brands 88

Beyond Philosophy

SEPTEMBER 20, 2017

Over the last few days, they have proven this yet again as the airline has begun cancelling hundreds of flights. Ryanair announced last Friday that it would cancel 40-50 flights per day for the next six weeks. Very kindly they did issue a more extensive list at 9.15pm last night knowing that the Agent’s office closed at 9pm!

Airlines 153

Airlines Social Media Travel Webinar 153

CSM Magazine

SEPTEMBER 5, 2022

In this blog post, we will discuss some ways that you can improve your customer service skills and make your customers happy! The first step to providing great customer service is to know what your competition is doing. Create a Positive First Impression . Check Your Competition. Keep Your Promises.

Customer Service 52

Customer Service Customers Blog Insights 52

Beyond Philosophy

FEBRUARY 10, 2015

First impressions count. When you start a job interview one of the first things you will do is shake your prospective employer’s hand. What impression will they get of you by doing this? Anyone can tell you that a limp handshake is not a great first impression. Blogs Employee Experience Thought Leadership'

Reference 135

Reference Books Blog Leadership 135

Daniel Group

AUGUST 28, 2019

In my most recent blog, “ Is Your Decision-Making Approach Holding Back CX? The first one is provided by Forbes, Combat Negativity Bias , and it outlines how we need to focus on the positive more, cultivate gratitude, and celebrate small wins. From our blog library, I’ve pulled two of our blogs to share.

2019 40

2019 Touchpoint Blog Interaction 40

SurveySparrow

AUGUST 14, 2023

In this blog, we’ll guide you through the ins and outs of building a powerful customer experience program. By utilizing data and advanced segmentation techniques, you can deliver personalized recommendations, offers, and support, creating lasting impressions that drive customer loyalty. appeared first on SurveySparrow.

Customer Experience 52

Customer Experience Customer Journey Mapping Customer Centricity Omnichannel 52

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Subscribe to our YouTube channel to get highlights and reels from our 2022 Customer Success Summit: Global Executive Forum.

2022 92

2022 Customer Success Customer Journey Events 92

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Creating Loyalty that Lasts. Tune in to learn more! How are you?

ROI 143

ROI Books Customers Definition 143

Beyond Philosophy

MAY 25, 2018

I asked how I could get the rate down, and they told me about a deal they brought out last year that would cost us only £35 a month. Why wasn’t I offered this deal last year, or why wasn’t it automatically applied to my account? If you enjoyed this blog, you might also enjoy these: Customer Loyalty Isn’t What You Think It Is!

Magazine 133

Magazine Insurance Sports Travel 133

Magellan Solutions

DECEMBER 12, 2023

How do you make a good first impression, build rapport, and persuade them to take action? While outbound programs offer a direct means of leaving a lasting impression on the target audience, inbound campaigns offer insights for producing engaging content. Instead of being interested, we hang up or say, “No, thank you.”

Social Media 52

Social Media Call Center Feedback B2B 52