BlueOcean

APRIL 24, 2024

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Does your organization have a formal policy covering human rights and working conditions? Please describe what elements of social responsibility this policy covers.

Contact Center 177

Contact Center Government Measurement Document 177

ShepHyken

NOVEMBER 25, 2016

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. It’s a great example of how not to give excellent customer service! Or, Make sure your staff knows that without customers they don’t have a job.

Blog 109

Blog Hotels Workshop 2016 109

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Working from home (WFH) is the core of business continuity today.

Contact Center 182

Contact Center 2022 Call Center Roadmap 182

Customer Bliss

DECEMBER 16, 2020

As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . Jeanne Bliss (@JeanneBliss) December 13, 2020.

Leadership 305

Leadership Customer Experience 2020 Customers 305

CX Accelerator

JANUARY 11, 2021

The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In the past, I’ve often chuckled upon reading about Zappos in a book or hearing the name mentioned in a keynote address as a model for customer-centricity.

Books 266

Books Return on Investment Magazine Culture 266

BirdEye

MAY 4, 2023

And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers. Tips to get more Houzz reviews Is Houzz a legit service?

Social Media 96

Social Media 2009 Magazine Feedback 96

Calabrio

SEPTEMBER 9, 2020

The following post is a guest contribution summary from Kimberley Drobny of Waterfield Technologies. You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. It can be difficult to know if and when your team is working.

Blog 59

Blog Webinar Contact Center Customer Satisfaction 59

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. The hype around AI is high, but it may seem unclear to businesses, whether they’ll benefit from it themselves. In fact, LG pledged to include AI in every home appliance they make.

Blog 74

Blog Social Media Insurance Contact Center 74

ReviewTrackers

SEPTEMBER 13, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. I was very pleased with the results and speed of service.”

Blog 128

Blog Information Article Feedback 128

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. Millennial moms want real evidence in the form of photos or videos about exactly how the product looks and works. Why does it work? Shep Hyken . Conclusion.

Loyalty 119

Loyalty Retail Blog Loyalty Programs 119

ReviewTrackers

SEPTEMBER 7, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. I was very pleased with the results and speed of service.”

Customers 123

Customers Blog Information Article 123

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. As Dianna says, changing any of these dynamics can help elevate your customer service. You, as customer, will become their main source of information.

Poor Customer Service 88

Poor Customer Service Blog Customer Service Books 88

CX Accelerator

APRIL 1, 2022

After service had been restored, I got a call from a customer. It just so happened to be from a customer to whom I had issued a service credit just a day earlier in hopes of restoring his confidence in our company. When I began to make my offer, the customer responded with something like: “Look.

Contact Center 266

Contact Center Communication Connections Customers 266

Steve DiGioia

JANUARY 3, 2022

We all speak about expectations, customer expectations. As a customer, I expect a basic minimum such as: The product or service should work as expected. The product or service should be reasonably priced and in line with similar products. The product or service should be safe to use. This drives me crazy.

Customer Expectations 140

Customer Expectations Social Media Advertising Touchpoint 140

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

Blog 101

Blog Demo Competitive Advantage Insurance 101

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? It might be something in high demand, like a handyman service. Does this sound familiar? We’re here to help.

2023 97

2023 Social Media Consulting Events 97

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 110

Marketing Social Media Advertising Workshop 110

TechSee

JUNE 10, 2021

It’s no secret that truck rolls are a necessary evil for the service industry. Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. Sure, they divert your workforce from more strategic tasks. . This blog challenges that status quo.

Innovation 207

Innovation 2025 Transportation Consumers 207

Gainsight

DECEMBER 10, 2018

It’s been quite a year but we’re on the home stretch, folks. Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Gainsight Elements: The Science of Customer Success.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. But with countless retail review sites to choose from, where should you focus your efforts? Let’s dive in.

Retail 110

Retail Brands E Commerce Demo 110

CSM Magazine

MARCH 31, 2023

During these trying moments, families turn to funeral homes for help and direction. However, funeral homes are not exempt from the need to attract new clients to keep their businesses afloat. Aside from a website, funeral homes should also have active social media accounts, including Facebook and Instagram.

Social Media 52

Social Media Events Exceptional Customer Service Consulting 52

Customer Bliss

JULY 23, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. End service exhaustion! End service exhaustion.

Healthcare 173

Healthcare Chief Customer Officer Travel 2019 173

Daniel Group

APRIL 18, 2024

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. If you reflect on your own positive experiences, many of them likely arose from the effectiveness of communication. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly.

Communication 98

Communication NPS Net Promoter Score 2008 98

Comm100

DECEMBER 8, 2020

And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Enter automation.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Michel Falcon Experience

MARCH 19, 2020

The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may not be relevant to you right now because you may not have any active customers. This will help you retain these customers for future products and services.

Customer Experience 107

Customer Experience Telecommunications Hospitality Social Media 107

Customer Bliss

AUGUST 28, 2020

We’ve had discussions about their role in developing a customer experience strategy within their organization or for other organizations, and about how they’ve had to recently pivot in their jobs. Well, obviously, we couldn’t do that together because we are all working across every continent. Or can I sell it to them?

Roadmap 323

Roadmap Customer Journey Mapping Leadership Measurement 323

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. You may also know them as customer, audience, or marketing personas.

Insurance 110

Insurance Social Media Multi-Channel Advertising 110

Beyond Philosophy

JANUARY 25, 2024

Since my request, we were lucky enough to have a new one from Justin Stafford ( justin@customersmarts.co ), founder of Customer Smarts , based in Sydney, Australia, and podcast host of “Customer Smart.” Justin shared how sports can teach us a lot about how to improve your Customer Experience. It’s not glamorous.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

Customers That Stick

NOVEMBER 16, 2020

Note: This blog post contains information related to and provide by a client of CTS Service Solutions. Agara is an autonomous voice engine powered by Real-time Voice AI designed to handle customer support calls without any human intervention. Read the rest here. »

Customer Service 78

Customer Service Webinar Banking 2020 78

Eptica

MARCH 20, 2020

Author: Pauline Ashenden - Marketing Manager Given the current coronavirus pandemic, many employees across the world are now working from home, often for the very first time. Keep Your Customers Amazed. How can businesses support them effectively using technology, especially video connectivity? Share this page on: Tweet.

Connections 72

Connections 2020 Culture Communication 72

Daniel Group

NOVEMBER 10, 2023

Excellent CX is the key to keeping your customers loyal and having them become your best sales team by telling others about you. Over the years, the connection between positive customer experiences and outcomes such as sales growth and customer retention has continually been seen. For us, good CX makes a difference.

2024 52

2024 Net Promoter Score 2003 Sales 52

Customer Bliss

JUNE 8, 2020

Recently, I was joined by Yamini Rangan, chief customer officer of Hubspot for a LIVE version of my podcast, the Chief Customer Officer Human Duct Tape Show. In your experience, what’s been your biggest challenge regarding disruption to the company culture toward a more customer centric or customer enlightened one?

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. In this blog post, we bring you the top fourteen plumbing lead generation ideas to help you scale your business faster than competitors.

Social Media 58

Social Media Advertising 2024 Marketing 58

Playvox

MAY 7, 2020

As a BPO, your primary challenges likely include customer satisfaction, quality of service and cost containment, especially during these trying times. It's no surprise that an increasing number of companies are turning to BPOs to accelerate or even support work from home environments.

Blog 54

Blog Customer Service Customer Satisfaction Customers 54

Upstream Works

MAY 27, 2021

This is because cloud provides business value across the entire customer service value chain. There is another stakeholder group that benefits from the cloud – agents. To ensure they get full value from cloud-based contact center solutions, here are three key considerations. In fact, a recent survey from J.D.

Contact Center 78

Contact Center Connections 2020 Fashion 78

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Most landscaping or lawn care services operate on word-of-mouth marketing, local listings, and a few referrals.

Marketing 63

Marketing Social Media Advertising User Experience 63