CloudCherry

AUGUST 26, 2019

As we (with great joy) agreed to be acquired by Cisco I got to reflect upon this journey and the truly special people who made this happen for us. Let me first start with why Cisco and why now? At Cisco, we have seen first hand how a world-class company and corporate investor operates. Things we strive to be too.

Culture 150

Culture Customer Care Leadership Presentation 150

Kustomer

OCTOBER 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Danilo Pozo from Cisco to learn about lifecycle management and being the customer’s number one supporter. You’ve got your host, Gabe Larsen, and I have a special guest on, he comes to us from Cisco. Hey, Gabe.

Customer Experience 105

Customer Experience Management Culture Sales 105

CloudCherry

AUGUST 26, 2019

As we (with great joy) agreed to be acquired by Cisco I got to reflect upon this journey and the truly special people who made this happen for us. Let me first start with why Cisco and why now? At Cisco we have seen first hand how a world class company and corporate investor operates. Things we strive to be too.

Culture 150

Culture Customer Care Leadership Presentation 150

CloudCherry

SEPTEMBER 7, 2018

We are delighted today to have Pelion Venture Partners as our lead investors with strong participation from the investors who set us on this path – Vertex Ventures, IDG Ventures India and Cisco Investments. It allows us to aim for a greater share of customer and brand capital; the only kinds of capital that truly matter.

Brands 150

Brands Technology Marketing Customer Experience 150

C3Centricity

JANUARY 18, 2020

How do you know when you have too many variants in your brand portfolio? One of the most popular evergreen posts on C3Centricity is “The Beginners Guide to Brand Portfolio Management.” consumer #brand #Marketing Click To Tweet. CORPORATIONS ARE BRANDS TOO! That’s great news for marketers, less so for brands.

Brands 87

Brands 2019 Consumers Retail 87

CloudCherry

JANUARY 2, 2020

On this week’s episode of ‘The Sweets of CX’ , Braeden Daly – Senior Product Marketing Manager at CloudCherry (now Cisco), recent recipient of the CCXP Certification , and our honored guest offers some fantastic perspective on the subject. Might we suggest setting a CCXP Certification in your sights for the New Year?

2020 195

2020 Culture Customer Experience Management Marketing 195

SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading.

Marketing 95

Marketing Social Media Demo B2B 95

C Space

APRIL 20, 2020

The Brand Move Roundup – April 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 20, 2020. Read More.

2020 52

2020 Brands Hospitality Healthcare 52

Magellan Solutions

APRIL 16, 2020

Cisco Systems. Almost all P&G brands are known to outsource part of their operations, including sales. For example, P&G’s cosmetic brand Olay outsources some of their sales operations to international service providers. Cisco Systems. Commonly known as Cisco, this IT giant is headquartered in Silicon Valley.

Telecommunications 82

Telecommunications Wireless Automotive 2002 82

ProProfs Chat

JANUARY 24, 2020

Customer advocacy is known as different things for different companies, such as brand advocacy and voice of the customer. . For example, the Cisco Champions Program in which advocates talked about Cisco and the brand offerings across their social media channels. The customers talk about the products they use regularly.

Marketing 103

Marketing Social Media E Commerce ROI 103

ENGAGE.cx

FEBRUARY 16, 2018

We are excited to be chosen by Cisco to participate in their Cisco Simple campaign and webinar series. The goal of Cisco Simple is highlight how Cisco simplifies networking, collaboration, security and computing with their integrated new line of cloud solutions. This webinar on ENGAGEcx will be divided into three parts….

Competitive Advantage 40

Competitive Advantage Webinar Entertainment Sports 40

Innovative CX

SEPTEMBER 14, 2023

Corporate Social Responsibility and Experience Management = Better Brands Are you incorporating the principles of corporate social responsibility into your experience management strategy? Is it a part of your organization’s overall brand strategy? If it is, great! If not, it should be. What organizations are already doing this well?

Management 52

Management Definition NPS Financial 52

Influitive

JUNE 24, 2021

According to Gartner, 70% of consumers today distrust marketers, so customer-generated content is a must when building brand trust and attracting buyers to your brand. The post Q&A: How Cisco Creates Customer-Generated Content at Scale appeared first on Influitive.

2021 52

2021 Consumers Brands Insights 52

Gainsight

AUGUST 26, 2022

If you weren’t able to attend the product-specific sessions, you can access everything in our brand-new Pulse Library. Luckily for everyone at Pulse, Thimaya Subaiya, SVP/GM at Cisco , Anisha Sivakumar VP of Customer Success at Cisco, and Jim Roth EVP of Customer Success at Salesforce all offered important insights for how to be successful.

2022 52

2022 Customer Journey Customer Success Roadmap 52

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Brands 33

Brands Leadership Books 2018 33

C Space

MARCH 24, 2020

The Brand Move Roundup – March 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Chris Nurko. Chief Innovation Officer, C Space.

2020 40

2020 Brands Magazine Government 40

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 26, 2020. Read More.

2020 40

2020 Brands Hospitality Hotels 40

Customer Bliss

MARCH 22, 2018

Our work as CX practitioners is to put the customer first and think about how we can positively affect their interactions with our brand and organization. Building the CX Platform at Cisco, with Rachael McBrearty. I don’t know if I’d done anything differently, but it would’ve just been nice to know. Celebrate the Small Wins.

Chief Customer Officer 129

Chief Customer Officer Culture Financial Leadership 129

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

NICE inContact

JUNE 19, 2019

Headquartered in Richardson, Texas, Fossil Group is an American fashion designer and manufacturer of distinctive watches, wallets, handbags, accessories, and wearables for a variety proprietary and licensed brands. Three third-party call centers take calls during off hours and busy holiday seasons.

Contact Center 54

Contact Center Fashion Call Center Customer Satisfaction 54

Totango

APRIL 25, 2019

Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design. Tony Colon – VP Customer Experience, Cisco. Spark enables you to dream big and achieve results in just a few weeks.

NPS 54

NPS Connections Events Customer Centricity 54

Beyond Philosophy

JANUARY 9, 2017

Research by Cisco of 1500 car consumers found that 83 percent would rather research a car online, and 55 percent would feel comfortable closing the deal virtually. Its showrooms are designed to give consumers the feel of the car and the brand, not to sell cars. Destroying Brand Experience, One at a Time.

Sales 129

Sales 2013 Books Consumers 129

Oracle

MARCH 3, 2021

Are you an innovator delivering best in class for your brand? See your organization’s name alongside winners, such as Cisco, Aon, Vertiv, and PathFactory. Build your personal brand and highlight your expertise. Then it’s time your peers recognize you and your team. Earn well-deserved praise and recognition.

Advertising 75

Advertising 2021 2020 Social Media 75

CSM Magazine

MAY 15, 2023

A positive approach to improve customer experience assures the company’s growth in terms of revenue and building brand loyalty. This is why fostering brand loyalty in customers is so important. Further in the blog, we have discussed more ways to foster customer brand loyalty.

Healthcare 52

Healthcare Customer Experience Hospitality Loyalty 52

Customer Bliss

MAY 2, 2017

I know some people who left some of the meal kit companies initially because they kept getting ads or re-introduced to the brand on Facebook, Twitter, LinkedIn, in their GMail, etc. The experience needs to be consistent and reliable across channels, of course. Quote 2: Why the experience isn’t often reliable.

Social Media 114

Social Media Article Connections Metrics 114

ShepHyken

AUGUST 14, 2018

Starbucks suffered a brand crisis when they overwhelmed their customers by expanding too fast and adding many items to their menu that weren’t congruent with their main offering. They brought back CEO Howard Schultz to course-correct by returning to the customer experience path. “If

Hospitality 81

Hospitality Books Innovation Customer Experience 81

UJET

APRIL 21, 2020

Vasili has held key leadership positions at companies such as Serenova, Shoretel, and Cisco, where as General Manager and Vice President of Cisco’s global contact center business he was responsible for transitioning Cisco’s business into the cloud. This is our flagship experience and one every brand should explore.

Contact Center 72

Contact Center Leadership User Experience Culture 72

UJET

APRIL 21, 2020

Vasili has held key leadership positions at companies such as Serenova, Shoretel, and Cisco, where as General Manager and Vice President of Cisco’s global contact center business he was responsible for transitioning Cisco’s business into the cloud. This is our flagship experience and one every brand should explore.

Contact Center 72

Contact Center Leadership User Experience Culture 72

Middlesex Consulting

MAY 29, 2017

"It can't be so difficult to build our own system," the engineer said, referring to the telecom equipment that sends data across cables and wireless networks, and which the engineer suspected could be made to operate faster and cheaper than the pricey equipment sold by big vendors like Nortel, Huawei, Ericsson, Cisco or Juniper Networks.

2016 60

2016 2017 Wireless Article 60

Customer Bliss

OCTOBER 31, 2019

Previously, Jennifer led creative strategy for large-scale experiences serving Fortune 500 brands such as Allstate, Mondelez International, 20th Century, Fidelity Investments, Dell and Cisco. She oversees marketing, R&D, design, community experience, customer service and live experience at AMA’s Global Support Center.

Chief Customer Officer 111

Chief Customer Officer Social Media Innovation Marketing 111

ClearAction

FEBRUARY 7, 2016

Culture of Trust for Customer Experience Management BKM: Kimpton, Cisco. Customer Experience Management Improves Brand Value article. Customer Experience Data: Untapped Gold Mines BKM: Cisco. Internal Branding is Central to Customer Experience Management article. Loyalty is Not Just for Customers article.

Article 48

Article Customer Experience 2009 White Paper 48

Innovative CX

FEBRUARY 25, 2021

Brands that embody social responsibility include Patagonia, Warby Parker, Toms, Bombas, IKEA, Legos, Cisco and Baxter International to name a few. It’s not layered on for publicity or created as an after thought to their brand or in response to current trends or consumer expectations. Social responsibility is in their DNA.

Definition 52

Definition NPS Financial 2017 52

Magellan Solutions

JULY 11, 2022

Some iconic brands like IBM, Apple, and Cisco were impacted, but many startup tech companies closed down. During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . Why are Outsourcing and Recession Related? In fact, according to reports, 1.8

2008 40

2008 Financial 2007 2009 40

Innovative CX

MARCH 12, 2021

Brands that embody social responsibility include Patagonia, Warby Parker, Toms, Bombas, IKEA, Legos, Cisco and Baxter International to name a few. It’s not layered on for publicity or created as an after thought to their brand or in response to current trends or consumer expectations. Social responsibility is in their DNA.

Definition 52

Definition NPS Financial 2017 52

Lithium

SEPTEMBER 20, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a brand that has executed excellent social customer support at scale. Recognizes a brand that is just awesome on social media. Recognizes a brand that is just awesome on social media. Support Savings Titan.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a brand that has executed excellent social customer support at scale. Recognizes a brand that is just awesome on social media. Recognizes a brand that is just awesome on social media. Support Savings Titan.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a brand that has executed excellent social customer support at scale. Recognizes a brand that is just awesome on social media. Recognizes a brand that is just awesome on social media. Support Savings Titan.

2018 40

2018 Social Media B2C B2B 40