CSM Magazine

JUNE 8, 2023

REI) was founded in a Seattle garage way back in 1938. And, if you can’t make it to the post office, Amazon offers drop-off and pick-up shipping lockers in convenient locations throughout most cities. Take a page out of these companies’ books to learn more about how to implement the best customer service practices.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Airlines Travel 52

Qualtrics

MARCH 4, 2019

Since the majority of my clients are located on the east coast, their afternoons overlap with my mornings in Seattle so this is often the best time for us to connect over the phone. Lunch is catered in the office most days of the week (not going to lie, it’s one of my favorite perks!)

Consulting 36

Consulting Technology Healthcare Banking 36

Qualtrics

JANUARY 23, 2019

Over a cup of coffee, a mentor recommended I check out Qualtrics as they grew their Seattle office. Scott Shapiro is a Senior Product Marketing Manager focused on Customer Experience in Qualtrics’ Seattle office. What attracted you to Qualtrics in the first place? I couldn’t have been more wrong!

Management 42

Management Customer Experience Marketing Customers 42

Qualtrics

APRIL 29, 2019

From Q executives to the person sitting next to me in the Seattle office, no one is unapproachable. The post Why Qualtrics – Christian Fontenot – Senior Program Architect – Seattle, WA appeared first on Qualtrics. No question is too small.

Culture 37

Culture Management Brands Information 37

NetBase

JANUARY 21, 2020

So, they are calling themselves CEO, CIO, Chief Technology Officer, Chief Scientific Officer. Brian will be presenting about this along with our own CMO, Paige Leidig, at our complementary NetBase World Tour events in San Francisco , Seattle and San Diego on January 28, 29 and 30. And you now want to know more, of course; right?

Metrics 64

Metrics Demo Fashion Insights 64

Qualtrics

JANUARY 21, 2021

The primacy of the humans using the product or service was further engrained through a year of customer support experience with a small Seattle software company. Remember the Ribbon in Office 2007? Did you use Office XP, Office 2003, or Windows 7? That was Julie. Ever played Xbox One, or used a Surface?

2007 26

2007 2003 Culture Brands 26

CCO Council

SEPTEMBER 23, 2019

In Jeb's experience as chief customer officer at Oracle for 11 years, when he made big improvements in contracting, relationship management (specifically account management), and issue resolution, Oracle made a substantial difference for its customers.

Chief Customer Officer 40

Chief Customer Officer Banking 2019 Financial 40

C Space

MARCH 12, 2020

Chief Innovation Officer, C Space. It has also canceled several major events and closed its Seattle office after a contractor there tested positive. Cook told employees at several global offices to “please feel free to work remotely if your job allows”. The Brand Move Roundup. Chris Nurko. Meanwhile, Apple Inc.

Brands 52

Brands Airlines E Commerce Travel 52

Beyond Philosophy

MARCH 2, 2018

The patents, from the United States Patent and Trademark Office , describe the wristbands as “Ultrasonic tracking of a worker’s hands may be used to monitor performance of assigned tasks.” An article in the NY Times two years ago painted a bleak picture of life for white-collar workers on campus in Seattle.

2018 101

2018 Government Employee Experience 2013 101

Customer Bliss

MARCH 30, 2017

I’ve written about this idea a few times , including in Chief Customer Officer 2.0. Most companies are using CX labs as a place for innovation and new product design, which is what Nordstrom did by creating the Nordstrom Innovation Lab in Seattle. The yin and yang of customer experience labs.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

QuestionPro Audience

JANUARY 19, 2018

The e-commerce giant decided it needed a second location for its headquarters because it is rapidly outgrowing its office in Seattle, where more than 40,000 people are employed by Amazon. It’s estimated that Amazon’s investments in Seattle from 2010-2016 resulted in an additional $38 billion to the city’s economy.

E Commerce 92

E Commerce 2010 2016 2017 92

ChurnZero

NOVEMBER 27, 2019

Upcoming events will be taking place in Seattle, Boston, Denver, London and Berkeley. Or trying to identify trends and patterns that maximize renewals, upsells or logo retention? . Looking for more valuable CS takeaways? Check out Customer SuccessCon for yourself.

2019 75

2019 E-support Chief Customer Officer Events 75

C Space

APRIL 20, 2020

said Global Chief Marketing Officer Alicia Tillman. Created by chief human resources officers from Accenture, Lincoln Financial Group, ServiceNow and Verizon , the global initiative provides new ways to keep people employed. “This is something fun that SAP is offering to kids – and it is open to anyone and everyone!”

2020 52

2020 Brands Hospitality Healthcare 52

Michelli Experience

MARCH 13, 2018

I was at the Starbucks corporate office that day in March 2005, when Starbucks partners said goodbye to Orin Smith. While I could share my own praise for Orin, it might be best to leave that to the two Howards (both of whom were quoted in a thoughtful Seattle Times article written by Rachel Lerman). Celebrating an Inspirational Leader.

Leadership 34

Leadership 2005 Consulting Reference 34

Russel Lolacher

JUNE 5, 2022

And they said, Hey, you want to come to our office and look at it for a day, you know, each other day earlier. So she can, you know, acclimate timezone before you got to speak and went to their office. Or maybe I’ll call Janine on the phone, because she’s in Pennsylvania, and I’m in Seattle.

Communication 93

Communication Technology Culture Employee Experience 93

Uplight

MARCH 30, 2020

We have six offices in Seattle, Boston, Boulder, Denver, Vancouver, and Pune, and many employees work from home (WFH) either periodically or all of the time. Uplight is no stranger to working remotely across several time zones and countries.

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C Space

APRIL 29, 2020

The coronavirus pandemic could permanently change how many bankers make the daily trudge into tightly packed city center offices, Barclays bank chief executive Jes Staley said. Barclays plans to reopen its Hong Kong office first before other Asian hubs such as Singapore and Tokyo, and then Europe.

2020 52

2020 Brands Banking Social Media 52

UJET

JANUARY 22, 2020

We’re thrilled to welcome Darcey Harrison as our new Chief Revenue Officer. I love to travel, some of my favorite places I’ve been are India and Japan internationally, and Chicago and Seattle in the U.S. The post A Discussion with UJET’s Chief Revenue Officer Darcey Harrison appeared first on UJET Blog.

2020 112

2020 Culture Roadmap Travel 112

Qualtrics

SEPTEMBER 25, 2019

Opening Summer 2020, Qualtrics Tower will house more than 2,000 Qualtrics employees in Seattle, co-headquarters of the Experience Management leader. Qualtrics will occupy a 275,000 square foot, 13-story space in Qualtrics Tower located at the corner of Second Avenue and University Street, across from the Seattle Art Museum and Benaroya Hall.

2015 8

2015 2020 2023 2017 8

Forrester's Customer Insights

NOVEMBER 28, 2019

In a recent inquiry, a new Chief Data Officer asked where to start. Finding “Friendlies” My first suggestion was to look at the case study I did a few years ago on Seattle Children’s Hospital. […]. And, wanted to know how to build a community around data and analytics, particularly with a limited budget to hire.

Insights 55

Insights Hospitality Customers 55

Qualtrics

FEBRUARY 14, 2019

We’re (naturally) big fans of our team in Seattle. In 2018 the office itself made GeekWire’s Geekiest Offices Finalist list , and the team is a real representation of the culture of Qualtrics. That’s why we’re delighted to be voted one of the Best Places to Work in Seattle – by the very team working there!

2018 35

2018 Employee Experience Culture Management 35

Michelli Experience

JUNE 13, 2018

I was on one of the many maze-like floors at Starbucks world headquarters in Seattle (formerly the Sears fulfillment center back in the days when the Sears catalog was a centerpiece for retail shopping). is a professional speaker and chief experience officer at The Michelli Experience. Michelli, Ph.D.

2017 45

2017 2005 2007 Books 45

Service Untitled

MAY 20, 2010

Patients should feel welcome in doctor offices, and when you factor in pricing, location, ease of getting an appointment and parking, those conveniences can fill the office, but extended waiting times can quickly change the mood of the most calm disposition. Show empathy. Are you listening medical professionals?

Blog 41

Blog 2010 2006 Social Media 41

SmartKarrot

MAY 29, 2020

Role: Customer Success Manager Location: Seattle, WA, US Organization: Zipwhip As a Customer Success Manager, you will be responsible for making every customer in your portfolio successful which ultimately assures positive net revenue retention (NDR) for their Mid-Market customer base.

Customer Success 10

Customer Success Net Promoter Score Customer Satisfaction NPS 10

Service Untitled

JULY 26, 2010

Top executive officers and administrative staff need to work together to bring courtesy, efficiency, experience, service, and the best possible product to offer patients. photo credit: Seattle Municipal Archives Possibly Related Posts: Patient satisfaction and customer service Dealing with angry patients and their families can be extremely.

Hospitality 41

Hospitality Blog 2010 Customer Service Representative 41

Qualtrics

JULY 3, 2019

So, you moved to Seattle, right? A lot of my college friends are working in Seattle and they were a big factor in my decision to move to Seattle from Atlanta. Nick is a Software Engineer for the TextiQ R&D Team in Qualtrics’ Seattle office. Can you tell us your story of moving here? I moved to the U.S.

Airlines 36

Airlines Leadership Metrics Blog 36

West Monroe

JULY 13, 2017

Santosh Kumar Sriram, an experienced consultant based in our San Francisco office, recently spoke at the Salesforce Developers Group meeting on Lightning component testing. Santosh will also present this tool at the Seattle Salesforce Developer Group meeting on Wednesday, July 26.

Presentation 40

Presentation Consulting Blog 40

Qualtrics

DECEMBER 13, 2018

I took a trip to the West Coast and visited Seattle and Vancouver. I also got to check out the Q Seattle office while I was in town, which was really cool to finally be able to check out the space and meet some of the team out there. Meaghan Kavanaugh is a Sales in Qualtrics’ Dallas, Texas office.

Blog 34

Blog Employee Experience Sales Marketing 34

Qualtrics

DECEMBER 6, 2018

Lenke Taylor- Chief People Officer at Buzzfeed. Featured speakers: Keynote speakers haven’t been announced for 2019 but 2018 speakers included: Mo Gawdat- Former Chief Business Officer at Google X. Chief Technology Officer. April 14-16, 2019- Seattle, Washington. Ryan Smith (@RyanQualtrics) November 1, 2018.

2019 27

2019 Engagement 2018 Events 27

BirdEye

MARCH 22, 2024

Google My Business description example for real estate agents: Welcome to Metro Realty Group, your trusted source for all your real estate needs in Seattle. This Google Business description instantly speaks to people in Seattle and lists the services they provide along with the customers (buyers, sellers, and investors) they serve.

Events 57

Events Multi-Channel Demo Sales 57

Qualtrics

FEBRUARY 6, 2019

Carey Kolaja- Chief Product Officer, Citi. Mike Mclaughlin- Chief Customer Officer, GoDaddy. Location: Seattle, WA. ProductCon Seattle. Location: Seattle, Wa. An Event Apart Seattle. Location: Seattle, WA. Featured speakers: Dan Frey- Chief Innovation Officer, The Honest Company. Date: Sept.

2019 33

2019 Management Workshop 2018 33

Qualtrics

APRIL 2, 2019

She recently joined Qualtrics in our Seattle office. The post Why Qualtrics – Carol Hu – Staff Software Engineer – Seattle, WA appeared first on Qualtrics. Carol is an alumnus of Tianjin University, with previous experience in several different tech companies.

Airlines 37

Airlines Definition Customer Success Employee Experience 37

Qualtrics

FEBRUARY 11, 2019

We have an amazing office overlooking Elliott Bay and it’s a great space to spark creativity and connect with coworkers. Cameron is a Financial Analyst at Qualtrics in Seattle. The post Why Qualtrics – Cameron Borrebach – Associate Manager, Finance – Seattle appeared first on Qualtrics.

Management 36

Management Financial Connections Sales 36

C Space

MARCH 17, 2020

Chief Innovation Officer, C Space. Outdoor clothing brand Patagonia has already implemented store closures, and Starbucks are said to be considering it after a case of the virus at one of their sites in Seattle. The Brand Move Roundup – March 17, 2020. Chris Nurko. However, employees will continue to be paid during the outage.

2020 40

2020 Brands Travel Hotels 40

ReviewTrackers

DECEMBER 18, 2017

The team members at these organizations were very thankful and excited to see our office manager, Katie Palmer, and others from the ReviewTrackers team deliver the lunches. We delivered the meals to various non-profit organizations throughout the Chicago community. There was lots of love for the decorated bags.

Social Media 50

Social Media Connections Interaction Management 50

Gainsight

JULY 7, 2021

And in the fall we took Pulse on the road as Pulse World Tour visited New York, Boston, Atlanta, and Seattle. Restaurants, offices, sporting events, and other venues for public gatherings were slowly starting to reopen. This year, we upgraded the keynote setting from a Zoom-esque home office to an epic music hall in the heart of SF.

2021 45

2021 Events Social Media 2013 45