CX University
SEPTEMBER 18, 2018
There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives? This is true in remote working.
ijgolding
FEBRUARY 5, 2018
As CEO and co-founder of MarketCulture Strategies , he, like everyone he associates with, is on a mission to get companies to understand the importance of customer culture: Ian. Ultimately, the marketing strategy will only be effective if the culture of the organisation is aligned to creating customer value.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
MAY 12, 2015
That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. Zappos even paid employees to quit after training as early as 2008. Organizational alignment and employee engagement can come with difficult decisions—because people are not universal-fit cogs in the corporate machine.
Experience Investigators by 360Connext
JULY 20, 2015
Your site must honestly and respectably reflect your culture without fail. There is no case for your 2008 case study. When was the last time you considers how your site REALLY engages and interacts with your customers? Aren’t we lucky to be able to publish new content all the whenever we want?
CSM Magazine
SEPTEMBER 7, 2022
Each week, learners get to take on new indispensable vocabulary through engaging digital modules, and spend a full hour practicing relatable scenarios, such as answering customers’ questions about delayed deliveries or processing a return, with a professional trainer, until they become foolproof. About Learnship.
Retently
JULY 28, 2023
Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?
Clarivate
AUGUST 17, 2022
Making significant strides towards patient access, education and engagement is the mission of Patient Connect. Dr. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how.
Expert insights. Personalized for you.
211 
Let's personalize your content