ShepHyken

APRIL 14, 2017

This week on our Friends on Friday guest blog post my colleague, Jaime Scott, writes about how engagement is crucial to delivering an excellent customer service experience. Workforce Engagement Management (WEM) is fast becoming an imperative for the future health, prosperity and even the very survival of many contact centers.

Blog 82

Blog Contact Center Competitive Advantage Engagement 82

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Refer to our detailed blog on how to start a successful referral rewards program. This will be more engaging than passive seminars.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

GetFeedback

DECEMBER 26, 2018

Business is built on customer relationships, and brand perception sets the tone. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do. The Basics of Brand Perception.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

GetFeedback

JULY 19, 2019

Some are calling CX the new marketing, others are calling it the new brand. A touchpoint is any interaction that might influence the way your customer feels about your product, brand, or business. If you’ve ever written something—a book, a presentation, even a blog post—think of VoC data the way you would think of the writing process.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. STIHL engages with millions of fans : STIHL reaches millions of people through their community-driven engagement and timely responses to grow brand love, connect with those seeking support, and so much more. Sign up today ! Here’s the Atlas content you do not want to miss!

2024 52

2024 Webinar Roadmap Events 52

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Brian Cantor, Managing Director, Digital at Customer Management Practice.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Lumoa

MARCH 9, 2023

Put simply, it means genuinely caring about the experience your customers have with your brand. Better Insights Did you know the better someone gets along with their doctor, the better health outcomes they have ? In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer.

Customer Experience 169

Customer Experience Social Media Customers Insights 169

Customer Bliss

AUGUST 18, 2020

One of the most prominent shifts in customer behaviour has been the heavy reliance on digital touchpoints to interact with brands. The pandemic has had a huge impact on our mental health. Read this blog post ». Read this blog post ». Read this blog post ». Assess Their Tech Skills.

Customer Service 252

Customer Service Blog Customers Interaction 252

Lithium

SEPTEMBER 20, 2022

A deep dive into brand participation in community. Be sure to check out Jake Roadhouse's Atlas Blogs: The Health and Wealth of your Online Community - Part 1. The Health and Wealth of your Online Community - Part 2. What are most organizations still missing out on. High level approaches to measurement of ROI.

ROI 52

ROI Sales Consulting Measurement 52

Chadwick Martin Bailey

AUGUST 5, 2020

I couldn’t have imagined that four years after I blogged about Uber’s evolving brand promise , we’d be debating the safety of a trip to the grocery store. So how will Uber and other disruptive tech-driven brands face the challenge of how it best fits in consumers lives today ?

Transportation 82

Transportation Consumers Innovation 2016 82

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Management 113

Management Social Media Brands Consulting 113

CSM Magazine

MAY 15, 2023

A positive approach to improve customer experience assures the company’s growth in terms of revenue and building brand loyalty. This blog discusses six ways to improve customer experience in healthcare. This is why fostering brand loyalty in customers is so important. Healthcare is one of the fastest-growing industries.

Healthcare 52

Healthcare Customer Experience Hospitality Loyalty 52

BirdEye

MAY 3, 2023

In this blog, we’ll share some strategies for setting effective marketing objectives to reach your desired results. In the same way, your marketing success depends on a strategic patchwork of marketing activities that come together to increase brand awareness, generate leads, and, ultimately, increase sales. By using a S.M.A.R.T.

Marketing 98

Marketing Social Media Net Promoter Score Measurement 98

2020 Research

APRIL 8, 2024

Learn how As Gen Cers continue to enter adulthood over the next seven years, brands should not assume they’ll follow the stereotype of young adults spending frivolously. Gen C values transparency and authenticity, so brands should, too. For brands, ethical practices and personalized experiences aren’t optional.

Connections 52

Connections Brands Fashion Entertainment 52

Totango

JUNE 15, 2022

You need a solution that unites your teams around digital touchpoints, customer health data and analytics, and powerful automation technologies. To ensure your customers are continuing to find value, however, you need to be able to monitor customer outcomes through everyday digital touchpoints and precise customer health data and analytics.

Customer Journey 96

Customer Journey Touchpoint Customer Success NPS 96

Ann Michaels and Associates

NOVEMBER 1, 2023

We discussed Brand Audits in a previous blog, which is another type of overt audit. Brand audits are designed to protect brand image in the context of the physical sales environment. Security camera functionality: Check that surveillance equipment is working properly.

Retail 52

Retail Insurance Document Brands 52

Beyond Philosophy

JANUARY 11, 2024

We have never even considered another brand. If you represented the other toothpaste brand, you could develop a strategy addressing that moment. So, we might evaluate the competitive brand differently and perhaps even try it. People don’t have that many questions for their health insurer. Rule #7: Be patient.

Return on Investment 88

Return on Investment Insurance Hotels Customers 88

Lithium

FEBRUARY 7, 2023

Some blog areas are limited to Khoros customers only. Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION - It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this?

2023 52

2023 Social Media Webinar Events 52

Hallmark Business Connections

OCTOBER 27, 2020

Initiatives that directly impact mental health and wellbeing also make good business sense. Loneliness, closely linked to stress-related illnesses and depression , can hurt our health more than smoking. It seems logical that an initiative that directly impacts our mental health and wellbeing makes a lot of sense for businesses.

Airlines 98

Airlines Telecommunications Social Media Connections 98

SurveySparrow

JANUARY 31, 2024

This blog will look into five NPS alternatives and why you should use them. Customer Health Score Customer Health Score is like a health checkup for your customer relationships. This NPS alternative is essential for the overall well-being of your brand. Try this customer health score survey template !

Net Promoter Score 52

Net Promoter Score NPS Effort Score Metrics 52

Comm100

JUNE 25, 2020

5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. It can actually hurt your brand in the long run. Promoting a brand is more than just talking about what products or services you have to offer. Nahla Davies is a software developer and tech writer.

Blog 52

Blog Customer Service Social Media Consumers 52

ClearAction

NOVEMBER 11, 2022

Health: better sleep, lower blood pressure, likely to exercise, better recovery and overall physical and psychological health. Customer experience gains from gratitude in interactions are inclinations to reciprocate behavior, spread positive word of mouth, and do more with your brand.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

2016 267

2016 Innovation Marketing Insights 267

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Job satisfaction is linked to overall well-being and mental health.

Metrics 52

Metrics Culture Demo Healthcare 52

Hallmark Business Connections

SEPTEMBER 2, 2021

But if your customers don’t feel a connection with your brand, they’ll leave. However, they’re growing increasingly discerning about where they put their money, right down to the health insurance they choose. Health insurance is an extremely competitive industry. How to Increase Empathy in Health Insurance.

Insurance 72

Insurance Healthcare 2021 Connections 72

Team Support

JULY 20, 2020

“Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or brand being supported through the efficient and effective delivery of support.” 1 This blog is inspired by Technical Support Excellence , a report by Service Excellence Research Group, LLC.

Net Promoter Score 98

Net Promoter Score B2B Customer Satisfaction Download 98

CustomerSuccessBox

NOVEMBER 17, 2021

We will be discussing all Net Revenue Retention in this blog. To maintain driving value, CSM should be looking at the net retention rate and customer health. The direct correlation between NRR and customer health means you have to engage and track the engagement of your customers. Net Retention and Health Scores.

Metrics 52

Metrics Customer Success Customer Retention Blog 52

BirdEye

NOVEMBER 27, 2023

This blog isn’t about turning every customer into a lifelong friend. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. Brand reputation: Handling difficulties well enhances a company’s image. It’s a strategic move that affects your bottom line.

Social Media 108

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 108

ShepHyken

JULY 26, 2021

(Business 2 Community) While it’s far better to add a thank you page than to simply create a confirmation message, most thank you pages are not optimized as they should be, making for missed opportunities to build your brand. Nice customer service, but don’t miss the opportunity to turn that thank you into the next opportunity.

Article 103

Article 2021 Customer Service Contact Center 103

BirdEye

NOVEMBER 10, 2023

Imagine a bustling mental health practice where patient demand is high. This blog delves deeper into a candid conversation between Rebecca Colwell, VP of Product & Customer Marketing at Birdeye, and special guest Steven Greer, COO of Genesis Counseling Center. But human oversight remains crucial. Welcome, Steven!

Communication 57

Communication 2023 Customers Insurance 57

Lithium

JULY 7, 2021

Some blog areas are limited to Khoros customers only. Community Managers & Mental Health Khoros Strategic Services team dive into how fostering connection and meaningful relationships can lead to improved mental health. For more information about CX Confessions: The Customer Experience Show, visit khoros.com/podcast.

2021 52

2021 Roadmap Webinar Leadership 52

Kustomer

JUNE 1, 2023

By organizing data from all customer interactions such as purchases, queries and issue resolutions, your brand can deliver personalized CS throughout all stages of the customer journey. The goal here is to convince your company’s leadership that personalized CS is a vital part of the health of your entire business.

Customer Service 78

Customer Service Customer Service Strategies Hotels Social Media 78

Optimove

MARCH 26, 2024

KeyNote: Neil Hoyne , best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” and Senior Fellow at the Wharton School and Chief Strategist at Google, shared his insight into how brands can create deep customer relationships. Discover which level you are on and how you can move up.

2024 64

2024 Connections 2025 Download 64

Kustomer

NOVEMBER 1, 2021

While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears. Discover an energized, connected community offering inspired solutions from around the globe.

Customer Service 98

Customer Service 2004 Entertainment Download 98

Hallmark Business Connections

OCTOBER 5, 2020

It affects nearly half of Americans, and it has been shown to harm health in a way that’s comparable to smoking. Isolation is pervasive in today’s climate, and brands have a moral imperative to talk about it, address it, and act with empathy as consumers try to find their way through this new world. What are we referring to here?

Brands 97

Brands Social Media Travel Download 97

Totango

AUGUST 9, 2022

Differentiating customer journeys : Customer journey maps outline the steps in your clients’ interactions with your brand and the actions you should take at each stage to promote a satisfying experience. You can customize your customer health score to include different KPIs, such as license utilization, product usage and Net Promoter Score.

B2B 100

B2B Customer Journey Mapping Social Media Net Promoter Score 100

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Brands can carve out a distinctive competitive advantage, enhancing product development and delivering more compelling solutions than their rivals.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94