Uniphore

JUNE 10, 2021

We’ve learned a lot during the past 12 months: what restaurants deliver, what six feet actually looks like, what makes up a “home office.” Along the way, we learned a lot about the obstacles customers and agents face today. We also learned where automation can make the biggest impact. Make Legacy Tech Work Smarter.

Call Center 98

Call Center Contact Center Webinar 2021 98

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. In this blog post, we bring you the top fourteen plumbing lead generation ideas to help you scale your business faster than competitors.

Social Media 57

Social Media Advertising 2024 Marketing 57

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Over 50% of home services and contractor businesses are still unverified. Key findings 1. 40% of businesses exceed 1,000 monthly search views.

2024 57

2024 Insights Automotive Hospitality 57

Playvox

AUGUST 15, 2022

Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Whether your contact center is remote, hybrid, or moving back to the office full-time, getting agent performance right means unlocking the potential of every employee, every day.

Contact Center 77

Contact Center Engagement Management Communication 77

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Over 50% of home services and contractor businesses are still unverified. Key findings 1. 40% of businesses exceed 1,000 monthly search views.

2024 52

2024 Insights Automotive Hospitality 52

SurveySensum

MARCH 11, 2024

A happy workplace not only improves individual feeling good, but also lays the groundwork for increased productivity, creativity, efficiency, and teamwork. According to Gallup’s research in the USA, organizations with highly engaged workers had 21% higher profitability and 17% higher productivity than those with disengaged employees.

Culture 52

Culture Feedback Demo Communication 52

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. Table of contents Why do you need a marketing plan for your lawn care business? Table of contents Why do you need a marketing plan for your lawn care business?

Marketing 62

Marketing Social Media Advertising User Experience 62

GetFeedback

APRIL 8, 2019

Instead, try these deep audience research methods to uncover who your audience truly is and what they want. You already know that demographics, like age, gender, income, and education, help you understand who your audience is so you can speak their language. Because these people are already interacting with your brand.

B2B 207

B2B Social Media Blog Customer Journey Mapping 207

Talkdesk

MAY 19, 2020

The possibility to work from home provides staff with greater flexibility and reduces levels of pressure and stress. Having grown more than 44% over the last five years, remote work has proved to be a huge enabler for business productivity. Think about why and how it can benefit your organization as a whole.

Communication 100

Communication Measurement Management Information 100

Magellan Solutions

AUGUST 21, 2021

Is a Work From Home Setup Effective in BPO Philippines? The truth is, working from home have a positive impact on employees. In the Philippines, 8 out of 9 professionals are satisfied with their current remote working arrangements, with 9 out of 10 reporting a similar or higher level of productivity while working from home.

Call Center 52

Call Center 2021 2019 2013 52

ProProfs Chat

MAY 6, 2020

As per Forbes , 80 to 90 percent of employees want to work from home, at least on a part-time basis. . As per the Harvard Business Review, while 22% of Americans work from home, around 50% of them are involved in virtual or remote work. . What makes managing a remote customer service team so daunting?

Management 108

Management Customer Service Communication Customers 108

Lumoa

MARCH 21, 2023

Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. To help you out, we have listed our top 10 must-read customer experience books.

Books 94

Books Customer Experience Chief Customer Officer Customer Experience Management 94

Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? When we talk about outsourcing, one of the top destinations that comes up is the Philippines. The Philippines is really the top call center hub in the world. Simple, all call center PH makes their people happy. Rewards program.

Call Center 52

Call Center Contact Center Hospitality Culture 52

BirdEye

JUNE 21, 2023

In today’s cutthroat business world, staying informed about your competition is more crucial than ever. This powerful tool lets you dissect your competitors’ strategies, strengths, and weaknesses, enabling you to make data-driven decisions that propel your business forward. Being excellent is still paramount.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

BirdEye

DECEMBER 12, 2023

This frustrating cycle can be a significant obstacle to efficient communication and productivity. The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. In this blog, we’ll explain what voicemail recordings are and how to make them effective.

Automotive 57

Automotive Communication Demo Information 57

NetBase

SEPTEMBER 8, 2020

No one works in an office anymore – not in numbers that make sense to justify renting space, at least. And this realization has emerging trends around remote work on the rise, and has brands rethinking how to use abandoned office space – assuming they’ll use it at all! Work from home initiatives could save U.S.

Brands 67

Brands 2005 Social Media 2016 67

ProProfs Chat

APRIL 30, 2020

But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson , Founder- Virgin Group. In case you are wondering what is a pandemic plan or how to prepare for a pandemic, we have assembled the right answers and ways you can still be hopeful during this gloomy atmosphere.

Entertainment 98

Entertainment Communication Social Media Government 98

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. A satisfied customer is more likely to become an advocate for your brand. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

West Monroe

NOVEMBER 14, 2022

They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models. They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models.

2022 98

2022 Healthcare Hospitality Consumers 98

CSM Magazine

AUGUST 7, 2020

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Here, we will discuss some ways to improve your employee satisfaction at the office and find the best ways to retain the talent you’ve acquired and build their loyalty for your business.

Rewards Programs 59

Rewards Programs Seminar Workshop Culture 59

Comm100

APRIL 7, 2020

Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to help contain the spread of the virus, while trying to continue operations ‘as normal’. Whatever camp you’re in, your customer service will have been affected.

Article 52

Article Customer Service E-support Contact Center 52

SurveySparrow

DECEMBER 13, 2022

The HIPAA-compliant form builders available today are a great way to help businesses to protect better their customers’ personal health information (PHI) while streamlining their workflow. In this article, we’ll explore the top 10 HIPAA-compliant form builders for automating PHI & workflows. HealthFusion. NextGen Healthcare.

Healthcare 52

Healthcare Document Information Download 52

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. Brands must distill familiarity out of new ideas to make it easy to trust and follow. Test your assumptions about the customer journey.

2016 267

2016 Innovation Marketing Insights 267

CSM Magazine

NOVEMBER 15, 2022

When you’re hiring new employees, look for people who share your company’s values and who will fit in with your existing culture. The best way to do this is to create a detailed job description that includes not only the skills and experience you’re looking for but also the personal qualities and attributes you value.

Culture 52

Culture Customer Service Customers Customer Centricity 52

BirdEye

MAY 1, 2023

If you’ve ever struggled with figuring out how to price your products, you’re not alone. Many business owners don’t know how to price their products or services. Getting your pricing strategy right helps your business grow and turn profitable. Pricing your offers too low can negatively impact your profitability.

Telecommunications 98

Telecommunications Consumers Customer Retention Marketing 98

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. A satisfied customer is more likely to become an advocate for your brand. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveySparrow

DECEMBER 27, 2020

Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. The reliance on technology will be too much at this point to track employee productivity. Rethinking HR. HR Trend #2.

2021 92

2021 Leadership Presentation Employee Experience 92

Help Scout

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. To wow your customers and drive loyalty, you need to represent both stability and those moments of amazement. They aren’t the typical conditions under which the company does business.

Customer Experience 120

Customer Experience Hotels Banking Airlines 120

SurveySparrow

APRIL 18, 2021

Anytime you visit your favorite cafè, you choose to have the same coffee order. The barista soon realizes that you are a regular customer and notes down your usual purchase. So the next time you visit them, they have your order ready to go. When the barista remembers you and your order, it can make you feel valued as a customer.

Employee Experience 95

Employee Experience E-support Feedback Measurement 95

delighted

AUGUST 26, 2022

Actions can be taken to help keep your talent around for longer. Below, we take a closer look at what employee retention is, why it matters, and 10 strategies for boosting employee retention at your organization. Employee retention is the ability to keep employees at your organization. The good news? What is employee retention?

Net Promoter Score 87

Net Promoter Score Measurement Culture Employee Experience 87

Enalyzer

APRIL 16, 2020

By collecting feedback, you can communicate with your employees, ease their concerns and uncertainty, and stay connected with the state of engagement and well-being amongst them. Reading time: 3 min. We, like others, are making sure that we stay connected while physically distancing. Barriers and challenges.

Connections 71

Connections Government Communication Feedback 71

Oracle

AUGUST 20, 2019

Augmented reality (AR) has been hovering at the periphery of the corporate conversation for a number of years now, and it’s poised to make a major impact in the business world — especially in the realm of customer experience. What exactly are the ripples of the AR splash going to look like? One-on-one customer service.

Customer Experience 72

Customer Experience Tourism Technology Customers 72

Magellan Solutions

AUGUST 13, 2021

There are several ways on how BPO Philippines improve the quality of their service of their business partners. As a result, it makes them more sensitive to human emotions. As an example, telemarketers need to talk with their potential customers in order to sell your products. .

2021 52

2021 Call Center 2019 Customer Service Representative 52

Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. And for many, they won’t be returning to the office anytime soon. But managing agents working from home still poses many difficulties. One way to deal with this is through an intelligent knowledge base.

Omnichannel 52

Omnichannel Social Media Communication Connections 52

CSM Magazine

AUGUST 6, 2021

Whether you’ve loved working from home or you’re dying to get back to the office, going back to a traditional workspace is going to need some adjustments. Even if you feel more productive and sociable in the office, a traditional workplace is going to cause challenges at times. Stay active. Stay active. Set boundaries.

Social Media 52

Social Media Presentation Books Communication 52

SurveySparrow

OCTOBER 8, 2021

But what do you think makes a business successful and profitable? Hence, even you would want your employees to be open to learning new dimensions essential for their individual success as well as the overall organizational prosperity. With every ounce of learning, your employees will become better assets for the company.

Engagement 52

Engagement Social Media Financial 2025 52

West Monroe

MARCH 6, 2023

Featuring Rissa Reddan As West Monroe’s Chief Marketing Officer, Rissa Reddan leads a team of more than 30 in corporate marketing, industry marketing, client marketing, and marketing services roles whose work directly influences the firm’s strategy and industry-leading growth rate. Listen to " Best of Season 1" on Spreaker.

2023 52

2023 2022 E Commerce Innovation 52