Guest Blog: 10 Surefire Ways to Improve CSAT Score
ShepHyken
DECEMBER 21, 2018
CSAT is measured by the responses received to the questions asked in a customer feedback survey. They rate that experience based on the following five-star scale: Very satisfied – 5 Stars. Satisfied – 4 Stars. Neutral – 3 Stars. Unsatisfied – 2 Stars.
Let's personalize your content